Comment Re:Sue them (Score 1) 254
I was able to have Verizon remove the monthly charge for the modem, basically because the tech registered the modem I purchased as requested and took the other modem with him. Since they had no serial number that matched my online purchased one, funny enough from a frontier customer I believe, there was no way they could say I had their modem. It took some nice words, and never cursing so they had no reason to hang up, to convince them of this but it happened. If it didn't I would have lost and ultimately they can charge you whatever they want and call it pretty much whatever they want.
Legal action is probably not worth it, unless you want to spend more to recover at least in time in the end. Spend some time negotiating with people even the lowest level people have a lot of power and can sympathize with you if you give them reason to.