I'm going to have to beg to differ on this one from real world experience. I am not a fanboi of anyone really, but am quite pleased with the service. Now that said there is a reason I am a fan of the service. I live off grid at 10,000 feet in Colorado where there is not even cell service available. I had traditional satellite service before Starlink came along, and it was slow and very limited data. I now have unlimited data, generally see over 100 down and 10 up, with 20ms pings. I have not seen an outage in quite a long time. That said, I have residential service level, not Roam/RV, and am not in the middle of a city somewhere.
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Where you hear the complaints are people who have other options like fiber and such and want to game on Starlink. Starlink should be because you can't get fiber, good wireless, or other service. It is not ultra low consistent pings for gaming type usage. It is for us out here where the city stops, want more standard internet services that are not as timing critical, and it has been a life changer. I can stream TV, work full time remote on zoom all day, and not have a hitch. Before Starlink, there were lots of compromises....