George was quoted a rate of .002 cents per kilobyte of data transmission, but they billed him for .002 dollars per kilobyte. What ensues in this call made me very sad. The call is 29 min long and it's worth listening to every second. How can Verizon reps not understand that $0.002!=$0.00002? These are grown adults who can't understand basic arithmetic. What does that say about the state of education? Ugh.