Comment Re:Friend Of Mine Told Me This About ServiceNow (Score 1) 10
Hmm. I have to admit, the only time that happens to me is when I screw up and there are long running tasks in my process queue.
I'm a SN admin, and I really like SN, so I gotta admit my bias here but... I think it's likely that whoever designs and manages your SN instance doesn't know what they're doing... or didn't, when the system was set up 5-10 years ago, and you're living with old technical debt. I'm not even that great of an admin, and the longest delays we have in our instance are a few seconds... but usually under 1 second for an action like editing or creating tickets.
But it's not difficult (because SN makes all the code and triggers to do heavy customization available) to screw over the performance by making poor choices, and having a ton of synchronous code run every time an action is taken. That's both the glory and the curse of ServiceNow... before it was an ITSM application, it was a rapid prototyping platform. So all that power to code it to do whatever you want is lurking, just beneath the surface, ready to tempt a naive system architect over to the dark side of adding code that runs to every action.