AOL has been nothing but trouble for me. Cox decided to not fix a broken cable trunk for about a month, so I used one of my old AOL "free 700 hour" CD's to sign up.
It was fine and all, but the moment the cable services were up, I decided to cancel my AOL account. The first rep told me, fine - we'll stop charging the account - if you want to start again for 45 days, we'll give the rest of that month free.
Thinking the ads were right and AOL did offer good CS, I forgot about the whole issue. Two weeks later, I got a call from AOL begging me to sign up. I said no - I cancelled because I don't really like AOL's service, and please don't call me again.
The next day I get a call from Michigan asking me to sign up. I reply that I had already asked them to stop calling me, and asked for a name and company.
I got that fine, and was going to report them to the FCC. But, I got busy and forgot. The next day, THE SAME PEOPLE CALLED ME AGAIN, and I just lost it. After yelling at one girl for about 20 minutes, I immediately went to the FCC and reported that I was being harassed by AOL.
Turns out that AOL uses proxy companies to do their calling, and their customer databases aren't always kept up to date. Since they "had no record" of me telling them to not call, there was nothing I could do.
I hate AOL.