Comment Re:$300 or $400 for map update (Score 4, Informative) 310
Oh I hear you. It's a serious pet peeve of mine.
I have a 2014 Kia Forte 5, with the navigation system. They farm out the updates to it to MnSoft, who charge around CAD$300 plus tax for a single update (it's at least $50 for the 16GB SD card the update comes on!) and there are typically two updates a year, so you're looking at CAD$600 plus tax *a year* to keep totally updated. I've contacted Kia Canada and they don't care, they say, it's a third party and there is nothing they can do. Well, more like they don't want to do anything.
I've pointed out that a TomTom Go 600 is about $300, and it comes with lifetime maps, ok limited to four updates per year, but that is far far better than the built in solution.
When it comes to Android Auto and Apple CarPlay, the 2014 - 2016 models are Gen 3.0 cars and too old to have their system updated for it. Only the 2017+ cars will get it. Well, they *might*. In the US, it's a free update via the myUVO site, but in Canada, unless it's changed, Kia does not have a solution. Apparently people have been told by Kia customer care people that they'll need to purchase the update from MnSoft as Canada does not have UVO! I've also heard people with cars that are advertised as supporting Android Auto (2017 Sportage I think), being told it's a paid update, when the Kia website makes no indication of this, in fact, it indicates if you have the correct spec / level / trim of car, then it's included.
What really irks is they won a JD power award and pride themselves on saying they are all about the customer, when in this case it proves that is simply not the case.
They could resolve the price of Nav updates by taking MnSoft to task over it, but they seem to care not one jot about it.
I have considered reaching out to automotive media outlets to see if they have any interest in a story about this, as it seems customer are getting the rough end of the deal when it comes to navigation updates.