Comment Re:Can't have it both ways (Score 4, Insightful) 57
No, this makes sense. FaceTime has worked well in the past to encourage people to stay within the Apple ecosystem. All their friends use FaceTime, so they can't switch to an Android phone. But now, as people use more and more other videoconferencing solutions because of the pandemic, they might be more open to switching to accommodate that one friend who has an Android phone and can't join in.
So here's the solution to make sure they don't switch. That one Android friend can still get in. There's no need to start experimenting with Zoom instead of FaceTime. But they still aren't going to get rid of their iPhone, because they know the experience won't be as good.
It's not about attracting new customers. It's about keeping the existing customers.