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DoNotPay Will Now Call Customer Service Hotlines For You (fastcompany.com) 20

An anonymous reader shares a report: If you dread the thought of calling to change an airline ticket or negotiate your internet bill, a new artificial intelligence tool may provide a solution. DoNotPay, which offers an assortment of consumer-friendly services like tracking subscriptions, generating burner phone numbers, and searching for unclaimed property, now features a bot that will call customer service numbers for users, navigate through phone menus and sit through hold music, then politely but firmly advocate on users' behalf.

The company shared examples of its AI calling a cellphone provider for help porting a phone number and talking with an airline to cancel a flight within the 24-hour cancellation window. Joshua Browder, CEO and founder of DoNotPay, says getting updates on lost luggage and seeking compensation for flight delays are also common use cases. DoNotPay already offered tools to connect to customer service agents via chat windows, and to draft and send emails, faxes, and even snail mail to companies on behalf of users.

But while the service's artificial intelligence had enough smarts to wait on hold for users, then hand over a call when an agent was available, until recently AI models were not capable of carrying on a convincing voice conversation with a human operator in real time. Browder says that changed with Open AI's GPT-4o model, unveiled in May. "That has reduced the delay by about 70%, so instead of it taking three seconds to come up with a response, it now takes under a second, and that's finally fast enough to hold these phone conversations," he says. "So now we're doing thousands of these calls."

Microsoft

Microsoft Says It Lost Weeks of Security Logs For Its Customers' Cloud Products (techcrunch.com) 35

Microsoft has notified customers that it's missing more than two weeks of security logs for some of its cloud products, leaving network defenders without critical data for detecting possible intrusions. From a report: According to a notification sent to affected customers, Microsoft said that "a bug in one of Microsoft's internal monitoring agents resulted in a malfunction in some of the agents when uploading log data to our internal logging platform" between September 2 and September 19.

The notification said that the logging outage was not caused by a security incident, and "only affected the collection of log events." Business Insider first reported the loss of log data earlier in October. Details of the notification have not been widely reported. As noted by security researcher Kevin Beaumont, the notifications that Microsoft sent to affected companies are likely accessible only to a handful of users with tenant admin rights. Logging helps to keep track of events within a product, such as information about users signing in and failed attempts, which can help network defenders identify suspected intrusions. Missing logs could make it more difficult to identify unauthorized access to the customers' networks during that two-week window.

Government

FTC Probing John Deere Over Customers' 'Right To Repair' Equipment (reuters.com) 24

The U.S. Federal Trade Commission is investigating farm equipment maker Deere over its repair policies, focusing on whether the company's restrictions on repairs violate customers' "right to repair." Reuters reports: The investigation, authorized on Sept. 2, 2021, focuses on repair restrictions manufacturers place on hardware or software, often referred to by regulators as impeding customers' "right to repair" the goods they purchase. The probe was made public through a filing by data analytics company Hargrove & Associates Inc, which sought to quash an FTC subpoena seeking market data submitted to it by members of the Association of Equipment Manufacturers. Neither HAI nor AEM is a target of the FTC probe [...].

The FTC is probing whether Deere violated the Federal Trade Act's section 5, according to the filing. The law prohibits unfair or deceptive practices affecting commerce, and the FTC has recently used it in a broad array of cases, including against Amazon and pharmacy benefit managers.

Submission + - SPAM: Metal wires of carbon complete toolbox for carbon-based computers

An anonymous reader writes: Transistors based on carbon rather than silicon could potentially boost computers’ speed and cut their power consumption more than a thousandfold — think of a mobile phone that holds its charge for months — but the set of tools needed to build working carbon circuits has remained incomplete until now.

A team of chemists and physicists at the University of California, Berkeley, has finally created the last tool in the toolbox, a metallic wire made entirely of carbon, setting the stage for a ramp-up in research to build carbon-based transistors and, ultimately, computers.

“Staying within the same material, within the realm of carbon-based materials, is what brings this technology together now,” said Felix Fischer, UC Berkeley professor of chemistry, noting that the ability to make all circuit elements from the same material makes fabrication easier. “That has been one of the key things that has been missing in the big picture of an all-carbon-based integrated circuit architecture.”

Link to Original Source

Comment Re:What, no good backups? (Score 2) 129

They are restoring from back-ups, but it sounds like they don't know how or when the infection hit... I'm a relatively recent customer that hadn't moved anything over yet, so I'm getting the updates, but not actually suffering anything other than a delay (or cancellation....) of transition.
Communications

FCC Silenced Puerto Rico Radio Station's Boosters In March 2017 155

An dochasac writes: WAPA (680 AM) is a radio station in San Juan, Puerto Rico. After Hurricane Maria took out power, phone lines, cell towers and internet, WAPA was the only Puerto Rican radio station on the air for crucial public emergency communication. But WAPA's signal coverage was significantly cut in March 2017 when the FCC refused to renew the license for synchronous AM booster stations at Arecibo, Mayaguez and Aguadilla in March due to procedural issues with the petition for renewal. This decision limited the coverage, signal strength and signal quality of this station for remote and mountainous parts of Puerto Rico where the need for emergency communications is greatest. The FCC audio division chief who pulled WAPA's synchronous booster license decided to retire a few days ago. The position is open but is focused on legal training rather than technical expertise and experience with emergency communications.

FCC audio division's regulations have done little to stop AM and satellite radio from broadcasting right-wing streams-of-consciousness throughout the lower 48 states. With IoT, cellular, mesh, satellite, social media and cognitive radio, communications technology is changing much faster than the FCC's legal efforts to regulate it. But its arcane regulations leave Puerto Rico as one of the few islands in the Caribbean without a long distance shortwave broadcast station. With line of sight FM stations offline and WAPA's AM station neutered, post-Maria Puerto Ricans have a better chance of getting news and emergency information from Havana, Cuba than from anything under the FCC's increasingly pointless jurisdiction.
EU

EU Exploring Idea of Using Government ID Cards As Mandatory Online Logins (softpedia.com) 367

An anonymous reader writes from a report via Softpedia: Fears that fake online reviews might ruin the consumer market and damage legitimate businesses are making the European Commission consider the idea of forcing all EU citizens to log into online accounts using their government-issued ID cards. Details about these plans can be found in a proposal named "Online Platforms and the Digital Single Market Opportunities and Challenges," announced on May 25, 2016. According to this document, "online platforms should accept credentials issued or recognized by national public authorities, such as electronic or mobile IDs, national identity cards, or bank cards." The reasoning, according to the EU, is that "online ratings and reviews of goods and services are helpful and empowering to consumers, but they need to be trustworthy and free from any bias or manipulation. A prominent example is fake reviews."
Republicans

Ted Cruz Proposes Bill To Keep US From Giving Up Internet Governance Role (washingtontimes.com) 280

An anonymous reader quotes a report from Washington Times: Internet legislation proposed Wednesday in the Senate would prohibit the U.S. government from relinquishing its role with respect to overseeing the web's domain name system, or DNS, unless explicitly authorized by Congress. The National Telecommunications and Information Administration (NTIA), a division of the Commerce Department, currently oversees control of the DNS, a virtual phonebook of sorts that allows internet users to easily browse the web by allocating domain names to websites the world over. The NITA has long been expected to give up its oversight role to a global multi-stakeholder community, however, prompting lawmakers to unleashed a proposal this week that would assure the U.S. government maintains control unless Congress votes otherwise. The bill, the Protecting Internet Freedom Act, "would prevent the Obama administration from giving the Internet away to a global organization that will allow over 160 foreign governments to have increased influence over the management and operation of the Internet," according to a statement issued Wednesday by the office of the bill's co-sponsor, Sen. Ted Cruz. Specifically, the bill aims to ensure that the NTIA's relationship with the DNS doesn't terminate, lapse, expire or otherwise end up cancelled unless authorized by Congress, while a separate provision would guarantee that the U.S. government's exclusive control over .gov and .mil domains remains intact. In the UK, the controversial Snooper's Charter -- or the Investigatory Powers Bill as it's officially known -- has been passed through the House of Commons by UK MPs.

Comment This isn't a victory for Behring-Breivik. (Score 3, Insightful) 491

Someone once pointed out that hoping a rapist gets raped in prison isn't a victory for his victim(s), because it somehow gives him what he had coming to him, but it's actually a victory for rape and violence. I wish I could remember who said that, because they are right. The score doesn't go Rapist: 1 World: 1. It goes Rape: 2.

What this man did is unspeakable, and he absolutely deserves to spend the rest of his life in prison. If he needs to be kept away from other prisoners as a safety issue, there are ways to do that without keeping him in solitary confinement, which has been shown conclusively to be profoundly cruel and harmful.

Putting him in solitary confinement, as a punitive measure, is not a victory for the good people in the world. It's a victory for inhumane treatment of human beings. This ruling is, in my opinion, very good and very strong for human rights, *precisely* because it was brought by such a despicable and horrible person. It affirms that all of us have basic human rights, even the absolute worst of us on this planet.

Comment Re:Integrity and transparency (not search) at stak (Score 1) 51

The problem with your rant, Pete, is that I have told the absolute truth at every point here. We are not pursuing a search engine to rival Google et al. This grant is not about that type of project, and that type of project would be - quite frankly - ludicrous to attempt on a $250,000 grant.

Discovery at Wikipedia is awful, this is universally understood and acknowledged. This grant is the beginnings of an exploration of how to improve it.

The bullshit - and it is bullshit, and I have said it before and will say it again, that this is some kind of google competitor or was ever conceived to be - is a fantasy based on absolutely no facts of any kind, and a very very very skewed and aggressive reading of a preliminary document.

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