62376085
submission
RevWaldo writes:
The Verge and other sources post how AOL's Ryan Block ultimately succeeded in cancelling his Comcast account over the phone, but not before the customer service representative pressed him for eight solid minutes (audio) to explain his reasoning for leaving "the number one provider of TV and internet service in the country" in a manner that would cause a character in Glengarry Glen Ross to blanch. Comcast has as of now issued an apology.
9077830
submission
RevWaldo writes:
From Gothamist: AT&T has realized that the first step towards recovery is admitting it has a problem. The phone giant has confessed that its New York City iPhone service is not up to par, according to a presentation slide published on Tom's Guide noting that the company's 3G Voice Composite Quality in the New York metro area—particularly in Manhattan—is below its performance objective.
This shouldn't come as much of a surprise. Last month, the phone giant explained that 3G service has suffered in New York due to "better than average iPhone penetration," meaning "AT&T has been too successful in selling the iPhone, to the point where the network has been severely strained." The company even briefly stopped selling iPhones online in New York City because the area didn't "have enough towers to handle the phone."
The slide does contain some good news for AT&T subscribers. Apparently, AT&T has had "[t]hree consecutive months of improvement" and it is doing "change-outs" of Radio Network Controllers among other upgrades, according to Mobile Crunch. Anyone notice service improving over the past few months? If we don't hear back we'll assume you're still waiting for this page to load.
8395944
submission
RevWaldo writes:
According to the Wall Street Journal , the estate of Philip K. Dick says the name of Google's new smartphone infringes on the famous character name from "Do Androids Dream of Electric Sheep?" aka "Blade Runner". Isa Dick Hackett, a daughter of Mr. Dick, states Google has its "Android system, and now they are naming a phone 'Nexus One'. It's not lost on the people who are somewhat familiar with this novel... Our legal team is dealing head-on with this." No word on any similar actions being taken on Rob Zombie.
