Comment Just tell the to sell consulting... (Score 3, Interesting) 38
Not sure why McKinsey is wondering how to sell something with "No Measurable Benefits," that has been a key consulting skill for years before AI.
...the report blames on underinvestment in change management. It says that for every $1 spent on model development, firms should expect to have to spend $3 on change management, which means user training and performance monitoring...
That has been true before AI as well. Companies seem to think "people will just learn it" or "it's the same as before with a few changes;" and as a result training and all the other stuff never gets done right. Companies then wonder why they have problems and the promised benefits never happen.