"You think your point of view is the only valid ones and anyone who disagrees is an idiot. frankly, you are the type of person that gives IT workers a bad name."
Dude, get a grip. First of all, consider this a place to "vent." As a manager, you know that every company has an asshole, a nitwit, etc. and that all your staff know who this person is. I would HOPE that someone under you can come to you in confidence, and be free enough to call a spade a spade, or an asshole an asshole, without you getting on his case. Granted, such an attitude is for internal consumption only, and externally all should be smiles and daisies, but you gotta let your employees be real with you, or you are NOT an effective manager.
The fact of the matter is, this guy IS BEING REAL. There WILL be whiners, people who will whine, even if there is nothing whatsoever to whine about. If upper management says we change the logo to green on grey, yea, there will be whiners who are going to have to learn to stfu. If they say OO, then OO it shall be. Now, there are nice ways to say this, and I would not want MY people telling THEIR customers that bluntly, but I have no problem with them using such blunt language with me. We all know the score, who the problem people are, and there is no sense to pretend otherwise.
Yes, You always want to have an attitude of "how can I help", but we all know that there are going to be some people who cannot be "helped." The problem is not one of hardware, software, or training, but attitude. IT is not allowed to give people an attitude adjustment, ( a fact I sorely regret sometimes,) but you gotta plan for it, you gotta acknowledge it, and you gotta be able to talk about it.
My President decreed that no downloading of music or movies shall occur on the company 'net. I have to tell people to knock it off. Some of them whine.
Now, honestly, when someone comes to me whining because they can not download some crap off the Itunes store, what option do I have other then to tell them to STFU, whether I use politically correct forms of speech or not?
Hmm? Same situation here. You can bitch about a done deal, or you can deal with it. People have to know thier options, and in a case like that, it may very wel come down to stfu or gtfo.
Ya know?