This figure, by the way, is what I hope to earn after TEN+ YEARS of formal post-secondary education. IF the academic market can come back together again. And if I'm employable.
There are days I'd love to play with the tech and roll out cool things, and it does get annoying to handle the level 2 stuff (fortunately, I have a part-time helpdesk guy for the basics).
One tip would be to get an intern, and dump some of the support tickets on them. Honestly, I'm not sure how viable a solution that is (I'd be eager to hear others experiences), because I don't know if a CS person will want an internship like that. But maybe someone from a business background would be intrigued; you likely touch every part of the business, and there could be appeal there.
You have a PFY and you are advocating same.
I'm sure that Simon would be touched; BOFH continues to live on and be relevant nearly 15 years after being released on the World Wide Web.
You can measure a programmer's perspective by noting his attitude on the continuing viability of FORTRAN. -- Alan Perlis