Submission + - Would you refuse a job involving AI?
Nemosoft Unv. writes: En email from a recruiter landed in my inbox today, looking for a developer (or what they called a Data Scientist) with a lot of experience with GenAI, machine learning, large language models, etc. Their goal was to "improve the way call center agents support their customers: faster, smarter and with optimal service". They also wanted "assurances that the AI solution has measurable impact". As is typical with such emails I don't know who the end customer is but they are located in a major city so must be not a small company.
The job doesn't fit my current skillset but even if it did, I would not want to take it for two reasons. First, the job description implies that they want to keep to number of humans working there to a minimum or stow more work on the remaining agents. I have no desire to put someone out of a job or cause burnout, even if it's for a call center.
And that's reason number two: by the time I reach for the phone to call a company, I want to talk to an actual human. Things usually have already progressed to a state where emails or online forms haven't worked, so human intervention is needed. All of us already dread call centers with their menus and "type your insurance number after the beep and finish with a #" nonsense. I don't want have to "talk" first to either a chatbot or voiceprompt, then only to be finally transfered to a real human after much finagling. I have no desire to dump more of this misery on my fellow Earthlings.
So my question: would you refuse a job where the intent (real or apparent) is to replace humans with AI? If not, what are you considerations to take it?
The job doesn't fit my current skillset but even if it did, I would not want to take it for two reasons. First, the job description implies that they want to keep to number of humans working there to a minimum or stow more work on the remaining agents. I have no desire to put someone out of a job or cause burnout, even if it's for a call center.
And that's reason number two: by the time I reach for the phone to call a company, I want to talk to an actual human. Things usually have already progressed to a state where emails or online forms haven't worked, so human intervention is needed. All of us already dread call centers with their menus and "type your insurance number after the beep and finish with a #" nonsense. I don't want have to "talk" first to either a chatbot or voiceprompt, then only to be finally transfered to a real human after much finagling. I have no desire to dump more of this misery on my fellow Earthlings.
So my question: would you refuse a job where the intent (real or apparent) is to replace humans with AI? If not, what are you considerations to take it?
