When you call the store three miles from you using a local number, you won't get routed to Vidhya who's sitting in a call center somewhere in India.
Not true: I had exactly this happen to me this past week. FWIW, it was the local UPS store... and I got routed to India instead of the phone at the local store despite having called the local number.
Then not only did I have to navigate a phone tree that very nearly caused me to throw the phone across the room, but then (after hitting '0' so many times I lost count) got to speak to two lovely Indians, neither of whom -- as far as I could tell - had more than a very basic grasp of English. I say "as far as I could tell" because both the initial person and her supervisor had accents that were all but incomprehensible. In the end, I slammed the phone down, got into my car, and drove several miles to the store to talk to one of the people there in person (I should mention that they were very nice, sympathetic and apologised for the experience I'd been put through, even though, obviously, there was nothing they could have done about it).
Still, corporate UPS -- like so many companies these days -- are obviously unconcerned about the image they are projecting to the public.