If you refused every phone that someone had "a bad experience with," you'd be using two tin cans and a length of string for the rest of your life.

I've been using a Motorola V710 for three years now. It's been dropped, been on its belt clip during dashes through the rain, and its exterior is scratched to hell and back. The glass over the camera lens has a hairline crack from a particularly nasty drop, but neither the camera nor the phone has ever quit working. It pulls in signals like a champ. It has a MicroSD card slot for expansion, and I can copy MP3s and MIDs from the card to the phone memory to use as ringtones. It's on its second battery now, and I get 5 days standby with Bluetooth activated.

If you don't need analog capability, try the identically styled E815.