The article is written in a way to CYA of the people involved. It spreads the blame around without being too specific, so no one knows what was going on. For example, it talks about "the null pointer" but that's the only mention of it. At best that doesn't make sense gramatically.
They also talk about "This policy data contained unintended blank fields" but leave it at that. Why did it contain unintended blank fields? How did they get in there? It doesn't say. Is it a problem? Are they hand-writing this policy data?
Are they going to take measures to ensure that the "unintended blank fields" don't happen again? No, they are not; based on what is written in their document.
Was the report written by AI? It's probably too short and concise, but the grammar and disconnectedness makes it feel that way.