My family has been using NetFlix since 2003. We're heavy users. The download option works quite well, IMO. It is fast and the quality, image size is good. Currently the selection is lacking and at this time there is a 30 hour per month limit on the downloads and I can find no option to increase this. My guess is that Netflix is slowing ramping up their DL busines, I think one reason new releases are not available is because of bandwidth issues. I would say so far so good, but they've got a ways to to go still.

My major complaint with Netflix is the way the website is designed, it needs a major overhaul. In particular browsing is a pain in the arse. Categories need to be grouped better, they need to stop having a unique listing for each season when browsing, especially for TV. Star Trek needs a listing for TOS, New Gen, Deep Space Nine, etc, then within each of these list out each season. Searching function needs work as well.