...for a long time. I say this as a long time user of Turbotax who would very much like to stop paying for tax prep. Turbotax is fairly easy to use for my tax situation and has continued to improve year over year. It's not a bad product for me. It's just really annoying having to pay extra just to figure out how much to send the government each year.
Freakonomics had an episode a few weeks ago in which they discussed the tax gap, the gap between what's owed and what's collected. IRS estimates the gap for the last decade at 16-20%, about $450 billion (with a "B") per year. (https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.irs.gov%2Fnewsroom%2Fthe-tax-gap)
The IRS is understaffed, and despite a recent budget increase in 2019 it's still well below 2010 levels (https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.irs.gov%2Fstatistics%2Firs-budget-and-workforce). They can't afford to go after the rich people who hide the most money because the rich also have the best lawyers and accountants to protect that money. So their auditors are going over lower-income filers, proverbially attempting to extract blood from stones.
While the IRS *could* divert their resources to developing tax prep software, I think it's unlikely they'll prioritize it and even if they did it will be a long time before it can catch up to Turbotax in flexibility and ease of use. Today, free file is only available if you make less than $69k.
Until some politician gets it into their head that increasing the budget to the IRS allows them to increase revenue *without* new taxes, a rule change that allows the IRS to upgrade their technology provides no assurance that they will actually do so.
I'll get ready to fork over $$ to Turbotax again this year.