reductions inevitable and some roles being offshored to Lloyds Technology Center in India.
There's the real reason. Brings me back to the days when I worked for company that did offshoring and yearly assessments, but the assessments were braindumps of certs where they did a find and replace on versions and didn't include images that made the questions make sense. (Like questions about Office 2010 that reference the new format .docx...) Since promotions and continued employment were tied to the evaluation and likewise customer billing on certified knowledgeable staffing, cheating was rampant. It's all a billing game though, because if people passed they met the contractual knowledge requirements they sold to their clients.
When IT workers have to be replaceable cogs, offshoring to get the same knowledge seems thrifty. But then some of the realities set in, like being a different time zone and being disconnected from business processes that technology is supposed to enable. So the workers that you'll get are ones that have to work graveyard shifts. So the people you'll get are the people desperate enough take jobs at awful hours. Which leads to willingness to lie about experience and knowledge. Then when those people do get the experience to be qualified, they'll disappear into gigs that aren't as bad. Then later they'll realize the burden on the onshore staff is greater than expected.
At least, it seems like they are running their own service which shortcuts some of the other pass the buck games.
