Yep. Our system isn't perfect. Those are fringe cases, that's why they make the news. Outliers don't define a system.
And from the article you cited:
"The bad news is I didn't have to wait for anything, because you don't have to wait when it's a serious issue," he said.
Still, people can wait for months, or even years, for elective surgery."
And I know something about that. My gf had troubles with her knee, she had to get surgery. She waited 16 month before she got it. It wasn't an urgent situation, just inconvenient. Now the situation is better and the average wait in Québec for elective surgery is 6 month. It was a choice, either she pays to get the operation right now (15k$) or she waits. She chose to wait. In Québec you can get a private insurance to cover certain procedures(cataracts, knee surgery, etc.), but no one does. It's too expensive for too little benefits.