I was our company's monitoring department and was checking systems and applications and it fits this question quite well, and you know what, IT SUCKS!
Between management that does not give two f**ks, developers who don't understand infrastructure and systems administrators who cannot manage applications, no one wants to be on the hook for anything. Just TRYING to get them fix issues without pointing a finger is a nightmare. It is like being the IRS, you never get a call from them saying you did a good job.
Everyone is afraid of looking bad because management, which does not understand IT or process, falls to politics to address issues and everyone else is afraid to make a move that make get them into trouble.
DevOps and Agile crap, will not fix broken management.