These folks are fortunate that they had available loops to grab. I've been trying for months to get Qwest DSL. Qwest told me that my line wouldn't qualify because my second line was installed using a bridge tap and was interfering. I cancelled my 2nd line and asked for the bridge tap to be removed. Two weeks later I get a different story from Qwest that there are no unused pairs in my area so even though DSL is available just 2 blocks away, it will probably never be available in my area. No one ever mentioned whether anyone had removed the bridge tap as requested.

I live in a city of 50,000 people in Northern Arizona. It's a crime that Qwest can treat it's customers this way and that DSL is not universally available in a city of this size. It isn't just that I can't get DSL, I cannot connect at anything higher than 28k. I don't have words to describe how bad this is.