Comment Re:What's the big deal? (Score 2) 389
Apple is trying to protect themselves from becoming a helpdesk, which is something they are not. They are very clear about this
Yes, the giant "We're here to help" headline on top of the Apple retail home page really slams that point home. http://www.apple.com/retail/
"We’re here to help.... Geniuses provide hands-on technical support... Our Specialists help you get to know our products and answer your questions...."
"If you have technical questions about your Mac, iPad, iPod, Apple TV, or iPhone, the Genius Bar is the place for free advice, insight, and friendly, hands-on technical support. Geniuses use their impressive knowledge to answer technical questions, troubleshoot problems, and perform repairs — right in your neighborhood store.... If you have technical questions about your Mac, iPad, iPod, Apple TV, or iPhone, the Genius Bar is the place for free advice, insight, and friendly, hands-on technical support. Geniuses use their impressive knowledge to answer technical questions, troubleshoot problems, and perform repairs — right in your neighborhood store."
They're a help desk. Otherwise, the claim above is fraud.