Submission + - Fidelity automatically signs up its customers for voice recognition
maiden_taiwan writes: Fidelity Investments is touting its new security feature, MyVoice, that allows a customer to access his/her financial accounts by telephone without a password:
"When you call Fidelity, you'll no longer have to enter PINs or passwords because Fidelity MyVoice helps you interact with us securely and more conveniently. Through natural conversation, MyVoice will detect and verify your voiceprint in the first few moments of the call. [...] Fidelity MyVoice performs even if you have a cold, allergies, or a sore throat."
Based on my own experience, Fidelity now enables MyVoice automatically for its customers who call in for other reasons. Apparently, their conversation with Fidelity customer service provides enough data for MyVoice to recognize them. (Customers are informed afterward that MyVoice has been enabled, and they can opt out, although they aren't told that opting out is possible.) In an era where Apple's face recognition is easily defeated by family members, is voice recognition any more secure? Is a "voiceprint" even possible?
"When you call Fidelity, you'll no longer have to enter PINs or passwords because Fidelity MyVoice helps you interact with us securely and more conveniently. Through natural conversation, MyVoice will detect and verify your voiceprint in the first few moments of the call. [...] Fidelity MyVoice performs even if you have a cold, allergies, or a sore throat."
Based on my own experience, Fidelity now enables MyVoice automatically for its customers who call in for other reasons. Apparently, their conversation with Fidelity customer service provides enough data for MyVoice to recognize them. (Customers are informed afterward that MyVoice has been enabled, and they can opt out, although they aren't told that opting out is possible.) In an era where Apple's face recognition is easily defeated by family members, is voice recognition any more secure? Is a "voiceprint" even possible?
