Comment Re:Redefined 'tips' (Score 1) 207
People don't tip if it's after the purchase/delivery?
I just lost some of the shred of faith I had left in humanity.
I lost most of those shreds a while ago, but I too loathe the "pre-tip" culture and refuse to participate on those terms.
Like others have said, this is just a weaselish way for employers to pay their workers shit wages and guilt customers into supplementing them. And they do it by capitalizing on psychology.
If something pops up before the payment is completed soliciting a tip, and it takes an affirmative action on the customer's part to choose "zero" instead of picking the default or some other "suggested" option, two things happen. One is the customer feels like an asshole for selecting zero, and the other is the customer gets to wonder if the workers will now blow their noses into the ranch sauce as a result of selecting zero. And as a bonus, the management gets to see how much is being tipped, and perhaps skim some of it or adjust base pay accordingly.
Being older than Snapchat, I hold with the belief that tipping is a reward for good service, and as such, cannot be done before the service is completed. The service doesn't have to be "above and beyond," though that would call for a larger tip. But just the basics -- being an attentive server, mentioning available specials, getting the order right, offering beverage refills, bringing a booster seat or high chair for the kid -- earn tips. Being an asshat who brings my food out cold and then disappears, never to be seen again until they bring the check, no tip for you. Same goes for delivery drivers -- if you brought my food to me hot, not spilled or smashed, and more or less on time, rather than me having to go get it, you earn a tip. If you threw my bag on the passenger seat sideways, spilled my cole slaw all over the place, then dropped it halfway up my sidewalk and fucked off, yeah, your tip is if I don't take pictures and report you to the delivery service.
Places I frequent regularly recognize me as that guy who always pushes zero on the POS, then hands my server cash afterward. Places I don't frequent, I like to open conversations with the workers... "this tip thing here, do they actually give you this? Do they skim it? Do you personally get it, or do they divide it among everyone? What if I just tip after?" Then they understand why I went ahead and pushed zero, and if their service is good, I'll tip cash.