No they have gotten worse.
My office had a Comcast Business plan and needed faster upload (it was capped at 25 Mbps) but they wouldn't sell us anything faster, so we had to get a different service and cancel Comcast. Tried to cancel online, but you have to call.
Main call center wanted us to deal with a business sales rep, but he wouldn't help cancel, so I called the number on the bill and said cancel, that rep claimed the retention dept was closed for the day and call back tomorrow... called back the next day and oh, sorry, no one in retention is available (it was mid-afternoon, no claiming they're closed) Had it out with that rep who finally said they'd submit a request to cancel and send a label to mail back the modem.
Of course they didn't actually cancel and no label came. I stopped the autopay right after that call and they took 3 mos to terminate for nonpayment. Collections notices started a month later. Mentioned it to the company lawyer who said it's all invalid because we cancelled, not to pay, and wait to see what they do, chances are nothing happens.