Submission + - Email provider used by millions suddenly disappears from the internet 1
C4st13v4n14 writes: Since Tuesday evening local time, I haven't been able to access my primary email account. This is an alumni email account I've had for the last 22 years that's tied to all my accounts ranging from not only social media and IOT devices, but also banking, access to health services and contact with local and countrywide government authorities. My country is highly digitised and virtually everything from taxes to buying or selling a house, paying bills, access to health records and correspondence with hospitals and GPs, driving licences, applying for welfare, and starting a business are online. I don't even get snail mail anymore, everything is sent to a digital mailbox I can access through a browser or app with 2FA. Fortunately, all access control for public-facing services is via 2FA or smartcards with secure certificates for the highly sensitive stuff. Regardless, the ordeal has been quite distressing as I was unable to find any information about the outage; a little detective work was only giving vague ERR_CONNECTION_RESET and DNS errors.
My main thought was that my account had somehow been compromised and even more worryingly, there were no reports online about it. Turning to reddit, I was able to gather that the provider, Mail2World, had suffered a ransomware attack but had been very uncommunicative about the event. In terms of news coverage, there was basically none. Only one random news site had a short article about it. During the days without access, I was painstakingly moving accounts to my Gmail address and updating contact information for the really important stuff like governmental services. This morning, I got a tip that Jesse over at BlueScreen Computer had reached out to Mail2World and been documenting the outage. Since then, some email has started to show up in my mobile app and I'm able to access the web portal again, but I can't help but feel like the damage has been done. This is an account that I pay an annual fee for and have trusted to work until now. I also find being kept in the dark about something so fundamental in today's world like email to be both very concerning and completely unacceptable. In that regard, I'm hoping this will bring some coverage to the event. I would also like any input you Slashdotters have on migrating to and navigating Gmail. The interface is unfamiliar to an old-school user like me who still uses Eudora to check and save a backup of everything. By the way, I'd should also like to point out that both POP and SMTP are handled by servers at pangia.biz, and their website has also been unreachable during this. Instead of Gmail, maybe you would recommend a different provider or service altogether? My work email is fortunately completely separate as of a couple years ago and handled by one.com as they host my website. It works, but they aren't anything special really.
My main thought was that my account had somehow been compromised and even more worryingly, there were no reports online about it. Turning to reddit, I was able to gather that the provider, Mail2World, had suffered a ransomware attack but had been very uncommunicative about the event. In terms of news coverage, there was basically none. Only one random news site had a short article about it. During the days without access, I was painstakingly moving accounts to my Gmail address and updating contact information for the really important stuff like governmental services. This morning, I got a tip that Jesse over at BlueScreen Computer had reached out to Mail2World and been documenting the outage. Since then, some email has started to show up in my mobile app and I'm able to access the web portal again, but I can't help but feel like the damage has been done. This is an account that I pay an annual fee for and have trusted to work until now. I also find being kept in the dark about something so fundamental in today's world like email to be both very concerning and completely unacceptable. In that regard, I'm hoping this will bring some coverage to the event. I would also like any input you Slashdotters have on migrating to and navigating Gmail. The interface is unfamiliar to an old-school user like me who still uses Eudora to check and save a backup of everything. By the way, I'd should also like to point out that both POP and SMTP are handled by servers at pangia.biz, and their website has also been unreachable during this. Instead of Gmail, maybe you would recommend a different provider or service altogether? My work email is fortunately completely separate as of a couple years ago and handled by one.com as they host my website. It works, but they aren't anything special really.
