Maybe I'm not following loujo's comment, not meaning to flame anybody (yeah, so I'm not in the spirit of the net I guess) but a phone companies a phone company and a large souless beuracracy by any other name would still be a phone company.

My original reaction to the article, wich seems to be born out by many of the comments is; what was the guy expecting? The appropriate answer when asked by a phone company beuracrat "would you like service with that?" is "NO, thank you nice beuracrat." Support like that nobody needs.