Comment Re: Drive firmware (Score 0) 29
It's reasonable when you consider they have to "support" those drives via their various support channels.
You put in a drive with incompatible firmware, then start asking for support because an issue with the firmware comes up, it directly costs them money.
Im not arguing the cost is valid, but if you've ever dealt with large commercial product support you would completely understand why its logical.
No you cant just refuse support to those people because
A. You will still contact them and waste resources to confirm an unsupported drive
B. Most states require vendors to honor warranty/support for modified products unless the vendor can PROVE the modification is the source of the problem.
C. Even after proof, some customers would continue to argue and add legal costs
D. Finally the customer will trash talk the vendor online and word of mouth, right or wrong
Or they could just block your cheap drive and not have you as a customer and lose less money cause you're a tight wad.
You're not the customer they are interested in, you're a potential cost rather than profit.