Comment Re:race to the bottom (Score 1) 91
Almost everyone nowadays has a cellphone. Good luck explaining to someone who isn't computer savvy how to get started with XMPP. I don't care how ridiculously easy you find it to install and use the software, 10yrs having worked at a couple of different helpdesks is enough to tell me when someone is being forced to learn something they don't care about, it's like asking them to recite pie to the 1000th digit: seriously frustrating for all parties involved.