Have you never heard people who are novice computer users, or even less, say things like "yeah word didn't do what I wanted it to do, it's a bug you know" or "yeah my Windows Me crashes all the time, it's because of Bill Gates and his buggy software. His software is full of bugs".

When in reality, these computer users know nearly nothing about computers. They know how to surf the net and tell people about "things they've heard" and so on. It's really annoying.

Sure, Word has bugs. Windows Me has bugs. What about the users? Have they ever considered the possibility that they don't know everything about Word? Have they ever considered the possibility that they are using IE on lowest security level, accepting all sorts of scripts and downloads and spyware? Have they considered the possibility that they saw some cool register hack in a beginner's computer magazine, tried it and it didn't work well?

Mind you, some computer users, when asked what operating system they have, say things like "uhmmm, Windows 97? No, wait... Word 98?" They really are in no position to talk about what is a bug and what is not.