Best Telephony Software for Mid Size Business - Page 9

Automated Call Intelligence enables businesses to extract valuable insights from the interactions between their most crucial assets: employees and customers. By streamlining QA processes, it allows for the quick identification of training needs for agents and enhances overall team performance. It also ensures adherence to regulatory and privacy standards, effectively managing associated risks. Users can conveniently pause or resume calls and receive notifications about potential compliance concerns. This solution provides in-depth insights from customer interactions, equipping businesses with the necessary tools to assess and enhance customer engagement and experience. By employing advanced sentiment analysis, campaign tracking, topic exploration, and segmentation, it offers a comprehensive understanding of customer feedback and preferences. Additionally, CallN simplifies the processes of call recording and tagging, allowing users to easily categorize their calls while establishing custom rules to reduce redundant tasks, ensuring efficiency in managing communication. Leveraging these capabilities, businesses can make informed decisions that drive growth and customer satisfaction.

When it comes to High-Speed Internet Access, telephone systems including Unified Communications, MPLS, and various phone services, you can trust us to handle the intricacies of delivering a comprehensive and dependable solution. Our consultation approach allows our experts to tailor the right services from our vast product range while meticulously managing the project to ensure effective results. With a dedicated support team and Help Desk, we provide essential ongoing assistance characterized by quick response times and thorough account management. Our skilled technicians tackle both project-based and continuous service challenges, addressing our clients' immediate concerns and preparing for their future technological requirements. As the demand for cloud migration increases, we focus on designing and implementing redundant internet connections, which are vital aspects of LAN/WAN architecture, alongside ensuring robust security and accessibility for data—crucial components for any successful business strategy moving forward. Additionally, our commitment to aligning technology solutions with customer goals positions us as a reliable partner in navigating the evolving digital landscape.

Dialexia operates as a worldwide VoIP software provider focused on creating IP-PBX solutions. Our primary clientele includes VoIP service providers, telecom operators, value-added resellers (VAR), and competitive local exchange carriers (CLEC). The hosted PBX systems we offer are crafted to minimize capital expenditures, lower ongoing costs, and improve management efficiency. With Dialexia's IP-PBX offerings, small and medium-sized businesses can enjoy access to cutting-edge unified communications features without breaking the bank. Our comprehensive enterprise IP-PBX Appliances provide a plug-and-play solution for SMBs in search of cost-effective VoIP options. Furthermore, Dialexia’s HERO hosted PBX solution serves as an exceptional communications platform tailored for telecom operators and service providers eager to implement a scalable and budget-friendly hosted PBX service for their clientele. By choosing Dialexia, businesses can leverage the latest technology to enhance their communication strategies effectively.

Carusto provides advanced software solutions tailored for telecommunications tasks. Our offerings enable rapid and efficient automation of business processes, enhancing service quality while minimizing expenses. We present a unified platform that consolidates various telecommunications methods—such as telephone, fax, mobile, instant messaging, and video conferencing—along with databases and CRM systems. This system fosters a comfortable office environment, ensuring high-quality customer service while reducing reliance on human intervention. It encompasses all essential telephone services and integrates seamlessly with existing CRM systems for effective call management. With a distinctive call-scenario builder and compatibility with databases and other services, our solutions facilitate process automation. Additionally, our user-friendly interface, coupled with sophisticated call analysis tools, empowers teams to work more effectively and achieve better outcomes. By leveraging these capabilities, businesses can streamline their operations and enhance overall productivity.

Enhance your communication capabilities by adding one or more Virtual Numbers to any phone, tailored for various purposes such as sales, advertising tracking, professional use, or real estate. You can find Virtual Numbers available locally or in over 60 countries worldwide, enabling you to receive calls on virtually any phone across the globe. Our service offers the convenience of acquiring a second number—or multiple numbers—while ensuring they ring through to your existing device, even if it’s an analog phone! By utilizing Caller ID, you can easily distinguish between calls made to your Virtual Number and those directed to your traditional phone line. Additionally, with the Call Announce feature, you can have an unlimited number of different phone numbers connected to your analog device. Tossable Digits also supports Call Waiting, provided it is enabled on your analog phone, allowing you to take a second call without causing your callers to encounter a busy signal. Moreover, if your analog phone has Three-Way Calling capabilities, you can seamlessly merge both virtual and direct calls into one conversation. This flexibility enhances your ability to manage communications efficiently across all platforms.

Broadvoice enhances communication for small and medium-sized enterprises (SMEs) by integrating robust cloud PBX, unified communications, and collaboration tools with a virtual call center into a single, award-winning Unified Communications as a Service (UCaaS) platform that offers enterprise-level functionalities at competitive prices. This platform operates on Broadvoice’s secure and redundant network and hosting infrastructure, allowing SMEs to connect securely with their customers from any location and through any device. Additionally, Broadvoice has earned recognition in the Deloitte Technology Fast 500 and has been listed among the Inc. 500 Fastest Growing Private Companies in the United States, underscoring its rapid growth and strong market presence. This combination of innovative technology and affordability positions Broadvoice as a leader in the communications industry for SMEs.

Explore innovative, feature-rich solutions tailored for your business needs. Elevate your operations and provide an exceptional customer experience with Cloudli's advanced mobile-first business communications technology. By adopting our Cloud Business Phone solution, you can enhance your business efficiency, modernize your communication channels — encompassing voice, text, and shared phone lines — all while reducing costs. Boost your connectivity to maintain a competitive edge in your industry. Transform your phone and fax systems digitally with Cloudli, ensuring top-notch continuity, exceptional customer support, and high service quality. Our goal is to empower businesses of any size to communicate effectively — wherever and whenever — without sacrificing security, reliability, or efficiency. For over twenty years, we have pioneered the development of business communication solutions that specifically target common challenges faced by organizations. The results speak for themselves, showcasing the positive impact of our services.

The Blueface VoIP phone system ensures your business is equipped to handle any situation. You can take calls from any device, regardless of whether you're working remotely, in an office, or using a hybrid approach. This versatile and scalable cloud-based phone solution is suitable for businesses of all sizes. Start your journey with Blueface today to experience a business phone system that fosters growth. By switching to this IP phone system, you can reduce line rental costs and save as much as 40% on your phone expenses. With over 60 features—including IVR, Softphone (for both mobile and desktop), call recording, and more—this system enhances your communication capabilities. The intuitive self-service web portal empowers you to manage your communications effectively. Choose from a diverse selection of desk and DECT hardware, catering to all levels from entry-level to executive. Additionally, enjoy unlimited, high-quality audio conferences powered by Blueface Unified Communications and Poly. The Blueface Softphone App allows you to carry your landline with you on your mobile device while also providing recording features. Furthermore, Blueface offers various continuity services to ensure you remain connected at all times, no matter where you are. This comprehensive approach to communication sets Blueface apart as a leader in the VoIP industry.

Utilizing a virtual PBX system is akin to having the functionality of traditional PBX systems and wired switches, but with a modern twist. Instead of dealing with bulky hardware that occupies physical space, you can enjoy similar capabilities for a fraction of the cost. By opting for itPBX for your virtual PBX needs, you benefit from a cutting-edge system that relies on the internet rather than conventional telephone lines. Through VoIP technology, itPBX provides hosted PBX phone services via your current internet connection. This results in a budget-friendly solution that maintains all the essential features without the burden of upkeep. The elimination of hardwired lines and physical PBX units not only frees up precious space but also removes the extra expenses associated with them. Moreover, this streamlined approach enhances efficiency while ensuring you remain connected without unnecessary complications.

A VoIP PBX phone system designed for both residential and commercial use enables comprehensive management of various features such as extensions, voicemail, IVR, call queues, and music on hold, among others. Additionally, this system can notify one or multiple customers simultaneously through calls, emails, or text messages (SMS) via the Web Invoice feature. Furthermore, Web Invoice serves as a complete point-of-sale (POS) solution, facilitating sales transactions in both online and physical stores. It allows for the management of multiple cash registers, tracking the cash flow in each register, and includes capabilities for scanning and printing barcodes. Moreover, with Web Invoice, customers and guests can conveniently log in online to create purchase orders, make payments using credit cards or PayPal, and place orders for either pickup or delivery. This all-in-one solution enhances the efficiency of business operations and customer interactions.

The on-premises business phone solution that provides all the essential tools for your organization to enhance customer interactions. At the core of Mitel's premier on-site communication offerings lies MiVoice Business, which includes MiCollab, MiTeam Meetings, and MiContact Center Business, allowing employees to reap the benefits of unified, scalable, and mobile communication seamlessly. This solution equips your business with everything necessary to elevate communication standards through effective mobility, team collaboration, video conferencing, and outstanding customer experience management. MiVoice Business is tailored to accommodate businesses ranging from 5 to 130,000 users, whether operating from a single location or across multiple sites worldwide. Furthermore, the software installed on Mitel Collaboration Service Appliances can run on standard x-86 servers within a virtualized setup, streamlining operations by reducing the need for multiple appliances—an especially valuable feature for clients opting for a centralized unified communications deployment. With MiVoice Business, organizations can ensure that their communication infrastructure is both flexible and robust, fostering growth and innovation.

Exotel is a cloud-based business phone system that is reliable and secure. It is easy to set up. No additional infrastructure or equipment is required. It allows sales and support teams to work from anywhere. Your customers will enjoy a personalized calling experience. Exotel's drag-and-drop builder makes it easy to track, manage, and build call flows. Easy setup of SMS campaigns. We guarantee the best delivery rates. Delivery to more than 190 countries. Easy user verification via SMS and calls. The best success rates and non-intrusive.

As a leading provider of Business Phone solutions in North America, we take great pride in delivering top-tier VoIP phone systems to small and medium-sized enterprises across Canada and the United States, ensuring they receive a dependable and secure service supported by our approachable and experienced customer service team. Additionally, we stand out as one of the select few VoIP solution providers in the region that safeguard client data through geo-redundant data centers located in both the U.S. and Canada, utilizing advanced security measures to ensure the utmost reliability and protection for our customers. Our commitment to excellence and security sets us apart in a competitive industry, allowing businesses to focus on their growth while we handle their communication needs.

SPLICE Software supports businesses in creating engaging, effective communication programs that seamlessly integrate with existing workflows. SPLICE's patent-pending Dialog Suite™, which manages all customer opt-ins, ensures that all communications are legal compliant. SPLICE's automated communication can improve efficiency in any use case, and can be used for both inbound and external messaging. You can also see the impact quality communication can have on your business with our award-winning analytics tools.

Answer360 provides a comprehensive array of high-quality telecommunication solutions tailored for small to medium enterprises, educational organizations, and mid-sized companies. Our offerings include Hosted Voice over IP (VoIP) services, unified communications, and cloud-based voice software that are all designed to be effective, trustworthy, user-friendly, and cost-effective. We integrate your phone system and services into one cohesive package! Answer360 is at the forefront of enhancing operational communication in today’s intricate business landscape. Our mission is straightforward: to assist businesses in making informed decisions and managing their critical communication processes effectively. Through our innovative approaches, Answer360 fosters connectivity while reducing expenses and enhancing productivity, all supported by our reliable cloud storage solution. Built to be scalable and future-proof, Answer360 adapts its services to meet your specific business requirements, ensuring a perfect fit for your unique needs. With our commitment to innovation and efficiency, we aim to transform the way organizations communicate and operate.

Experience a swift return on investment through enhanced cost savings, operational efficiencies, and elevated customer service. Our Call Management System (CMS4) equips organizations with the tools to manage their telephony expenses effectively, offering in-depth performance analytics. Regardless of whether you operate a small system or a vast, globally clustered network, CMS4 supplies the essential information you need in your preferred format. The system can be deployed as an On-Premises, Cloud, or fully managed hosted service solution. CMS4 enables you to analyze traffic at each gateway or trunk group, generating grade of service reports that reveal whether your capacity aligns with demand. By leveraging this data, organizations can ensure their systems operate efficiently to accommodate present needs while also anticipating future demands. This adaptability not only optimizes resources but also positions businesses for sustained growth.

The Taridium IPBX is an advanced software-based VoIP PBX solution that effectively takes the place of conventional hardware PBX systems. It operates seamlessly on standard server infrastructure or via cloud services without necessitating additional licensing costs. Users benefit from an End User Panel that empowers them to manage various aspects of their extensions, including call operations through an operator console, accessing voicemail, setting up call forwarding, and initiating impromptu telephone conferences among other features. You can customize your extension to forward calls only during specific hours by integrating your iCalendar feed or by selecting from a list of preferred caller IDs. Each user is provided with a meet-me style conference room, eliminating scheduling conflicts and enabling live management of conference calls, including options to mute or remove participants as needed. Inviting users is straightforward, requiring just a click to have the system initiate a call to them, thus avoiding the hassle of complicated login procedures. This system redefines user experience by offering intuitive controls and flexibility that enhance communication efficiency.

Unify Your Communications! All your communications are in one place! You can chat, text, fax and conference as well as call, chat, text, conference, collaborate, and more. NetFortris Community unifies all communication -- voice, video and messaging, collaboration, conferencing and meetings, as well as call center -- in one platform that is easy to use. We also put it in the Cloud so your team can collaborate on any device, from anywhere, whether they are at work, home, or on the move. NetFortris Community is built to meet your business communication needs today and tomorrow. Comm-unity is easy to scale as your business grows. It always works when you need and gives your team the most recent functionality. Having all communication channels in one place will streamline teamwork and increase productivity. Comm-unity is available to your team from any internet-enabled device. You can work at home or on the move. Comm-unity grows with your business, whether you add hundreds or one user.

GAO Research Inc. serves as a comprehensive software solution provider specializing in embedded modem software, fax modem solutions, speech codecs, and telephony software tailored for electronics, telecommunications, and semiconductors in embedded engineering. The company delivers an array of services including VoIP and FoIP solutions, alongside V.92 and V.90 softmodems with fallback capabilities, Super G3 and G3 fax software, as well as advanced speech and video codecs, all compatible with the widest variety of DSPs and microprocessors in the industry. Beyond offering high-quality software, GAO is committed to providing exceptional technical support, deep platform knowledge, and cutting-edge testing facilities. Furthermore, GAO equips system designers and engineers with a comprehensive VoIP packaged solution that encompasses modules for both fax and data over IP, ultimately streamlining development timelines and expediting market entry. A typical IP Telephony System consists of essential components such as User Interface, Voice Processing, Network Protocols, Network Management, and System Services, all of which contribute to efficient system performance. This holistic approach ensures that clients receive not only innovative software solutions but also the necessary tools to enhance their operational capabilities.

VQmon is an embedded library for real-time media streams like VoIP, IP Videoconferencing, and Video Streaming. VQmon provides real-time analysis of IP-based media streams, providing detailed analytics and QoE scores. Library APIs and standardized payloads for RFC 635 (SIP PUBLISH), and RFC 3611 are both available to get metrics. VQmon has been integrated into over 500 million IP phones, media gateways and test tools. VQmon is highly efficient, scalable, and uses a fraction of a microprocessor to monitor a single voice stream or video stream. It also processes large volumes of streams in multicore servers at more than 2 million packets per core. VQmon can be used on a variety of operating systems and processor platforms.

Softdial Contact Center™ is Sytel’s flagship suite of feature rich contact center applications and service. It is currently driving 50,000+ customers in 50+ countries. SCC's robust APIs can be customized, adapted, and white-labeled in order to meet any business needs. SCC manages all communication channels, including voice, chat, emails, and messaging, automatically blending and balancing contact between all agents, queues, and campaigns using its Automatic Session Distributor.

Since its establishment in 1978, Database Systems Corp. (DSC) has been at the forefront of offering computer software solutions and call center technology to various businesses and organizations. Our CRM software application, Telemation, was designed with the belief that timely and professional information delivery is crucial for business success. Furthermore, in today's ever-evolving business landscape, the ability to adapt is equally essential. From the outset, we have integrated this principle into our contact center software design. Consequently, many call center managers, each with their distinct and evolving needs, have opted for and continue to rely on Telemation as their preferred solution. When rapid implementation of new programs or modifications to existing campaigns is necessary, Telemation stands out as the go-to choice. In addition, Telemation is equipped with CTI capabilities that complement our call center phone system, which includes features such as outbound predictive dialing, inbound call distribution (ACD), and Interactive Voice Response (IVR). Moreover, our phone system also incorporates Text To Speech functionality, enhancing communication further. This comprehensive suite of tools positions Telemation as an indispensable asset for modern call center operations.

Cloud-based contact center solutions tailored for your organization. Enhance your internal and external communication processes with Vonage's contact center offerings. Businesses utilizing Salesforce can benefit from our integrated contact center solution, previously known as NewVoiceMedia, which enhances both customer and agent interactions. We also offer a variety of cloud contact center solutions suitable for businesses of all sizes and requirements. Vonage seamlessly combines contact center functions with unified communications, consolidating your communication needs onto a single, adaptable cloud platform. Utilize the full spectrum of Salesforce features and insights to engage with customers on a personal level and facilitate quicker, more efficient calls, all made possible through our robust integration with Salesforce. Make intelligent and swift routing decisions based on any Salesforce object, guaranteeing that the most qualified agent connects with the appropriate customer. Equip your agents with the tools necessary for engaging and productive conversations, ensuring every interaction is a positive one. This comprehensive approach not only streamlines communication but also enhances overall customer satisfaction.

If you're seeking to enhance customer support and sales functions, integrate innovative customer experience solutions, or develop a self-service automation strategy, Humach stands out as the outsourcing partner that tailors the ideal mix of services to suit your business needs. By choosing Humach, companies can streamline their outsourcing processes while enhancing the quality of service, all while maintaining cost-effectiveness. Our approach merges top-notch live agents with cutting-edge contact center technology, allowing you to concentrate on your core priorities: your customers and achieving business growth. Our dedicated live agents excel in delivering outstanding customer service, ensuring that every interaction is positive and memorable; they become an extension of your own team. Additionally, our AI-driven Digital Agents enhance customer interactions by providing quicker and more engaging experiences, thereby allowing live agents to focus on high-value tasks rather than repetitive duties around the clock. This combined strategy not only elevates service standards but also promotes long-term satisfaction among your customers. With Humach, you can be confident that your outsourcing needs are being handled by passionate professionals committed to your success.

Voxtelesys has been designated a preferred carrier for several PBX and Dialer vendors. With an in-house team of software and hardware engineers, we support the products we sell. Every day, we are custom-coding new applications to improve connectivity to Voxtelesys' services. Voxtelesys will make your decision easy once you see how they support customers. We answer the phones and take care of business. Voxtelesys offers scalable IP Communications services to businesses and contact centers of all sizes. Our High Capacity SIP Trunk with Next Generation Routing supports contact centers with 4 to 4,000 lines. Our carrier-grade SIP termination service is fully redundant with 99.999% (five nine) reliability and offers unparalleled integration power with your network infrastructure. Our SIP service is based on the G711/ULAW/ALAW codecs and delivers the highest call quality.