Best Telephony Software for Mid Size Business - Page 11

Leverage Fonada’s CPaaS Solutions for Smart Business Communication Cloud Contact Center Solutions Delivers comprehensive solutions for managing inbound and outbound communications. Increases operational efficiency with features like call routing, monitoring, and recording. Enhances customer support with unified communication channels and CRM integrations. Automated outbound calls, increasing agent productivity and reducing idle time. Ensures higher call connectivity with advanced dialing algorithms. Voice Solutions Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently. Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers. Number Masking: Protect privacy by masking the actual phone numbers during calls. Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access. IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department. Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click.

AbacusCloud is a robust platform designed for VoIP, unified communications, call centers, voice recording, and SIP trunking, specifically catering to medium and large enterprises. It offers impressive scalability, reliability, and geographic redundancy to meet the evolving demands of businesses. Collaborating with top-tier service providers, data centers, Tier 1 carriers, and high-quality SIP endpoints, AbacusCloud stands out in the telecommunications landscape. The platform supports an extensive range of desk phones, softphones, and mobile devices, providing users with advanced voice, video, and wireless capabilities that can be accessed from anywhere, at any time, on any device. AbacusCloud simplifies the VoIP migration process significantly, ensuring seamless connectivity for multiple offices and mobile employees in a cost-effective and incremental manner. In addition, AbacusGroup enhances the experience with a comprehensive suite of omnichannel services, offering a cohesive user experience across different devices, making it perfectly suited for today’s workforce that prioritizes cloud and mobile solutions. This adaptability ensures that organizations can respond swiftly to changing communication needs, thereby enhancing overall productivity.

Step into the future of networking with Infiny, a cutting-edge NaaS platform. Unlock high-performance global interconnectivity with our acclaimed Network-as-a-Service solution, which allows for the seamless expansion of your global network and voice services as needed. Dive into the unique features of Infiny, which brings a new level of transparency and agility to both your network and its interconnected ecosystem. Enhance your network's capabilities with sophisticated orchestration tools that streamline connection management, significantly simplifying operational tasks. Experience remarkable agility as you provision and scale your network on-demand in just seconds, transforming it into a dynamic and responsive environment. Stay ahead of challenges with real-time actionable insights provided by advanced analytics, enabling rapid troubleshooting and effective management. Effortlessly build strong connections and elevate user experiences by integrating Infiny into your existing platforms, ensuring your network remains at the forefront of innovation. With Infiny, you're not just adapting to the future; you're actively shaping it.

Rebuild the trust between your business and its clients by offering personalized call displays and removing unidentified numbers. By utilizing branded calling from First Orion, you can enhance revenue, increase productivity, and foster greater customer loyalty. This approach not only elevates your brand's reputation and customer experience but also provides critical insights into your calling strategies. With a unified platform for managing and labeling calls, Engage represents the next step forward in branded call displays. By using vibrant colors and comprehensive branding, you can amplify your brand's visibility across all devices. As number-spoofing becomes an increasingly prevalent fraud strategy that damages both your clients and your brand's integrity, it's essential to reclaim your call branding with Sentry, which serves as the ultimate defense for businesses that handle a high volume of calls. INFORM Branded Calling empowers companies to personalize their outbound call displays, instilling confidence in customers when they receive phone calls. In this rapidly evolving digital landscape, prioritizing call authenticity can significantly impact your business's long-term success.

In today's fast-paced environment, the ability for professionals to effectively communicate with colleagues and clients is more crucial than ever. Our telephony solutions are flexible enough to cater to diverse requirements, whether you are in a traditional office setting or working remotely. From fixed and mobile telephony to trunking and contact centers, our business telephony offerings are increasingly versatile. Sewan's solutions are customizable to meet a wide range of demands. The advanced voice technologies integrated into our products ensure exceptional call clarity and unwavering reliability. We understand that business needs can evolve swiftly, allowing for quick adjustments such as adding or removing lines and importing contacts in mere moments. No matter the type of business telephony you opt for, our solutions aim to be as economical as possible, eliminating unnecessary features. Additionally, our offerings are tailored for the global market, ensuring that each package can be modified according to specific requirements. This comprehensive approach helps businesses of all sizes maintain efficient communication channels.

Our carrier-grade Session Border Controller (SBC) and cloud telephony solutions are designed for high performance and scalability, catering to the needs of communication service providers and SMS aggregators with our mobile OTT solution and A2P SMS platform. We also provide secure communication platforms that enhance real-time business collaboration for enterprises. Our comprehensive white-label offerings enable you to deliver cloud telephony services under your own brand identity. With a targeted focus on the IP-based communication sector, we offer a diverse range of products that encompass everything from backbone infrastructure to supporting middleware components. We simplify the process for termination clients by converting their rate plan formats into a native format efficiently. Our system allows for effortless uploading of VoIP rate plans, which are then transformed into the appropriate templates automatically. Additionally, all templates undergo automatic conversion to ensure they align with the native rate plan format seamlessly, and our technology is designed to prevent call drops by ensuring that user account balances do not fall into the negative. This suite of features positions us as a leader in the communication technology space, providing robust solutions tailored to modern business needs.

Teleinx stands out as a cutting-edge telecommunications and data solutions provider, delivering top-tier voice, data, and SMS services tailored for carriers, CLECs, PBX providers, call centers, and MVNOs. Among their offerings are wholesale outbound voice termination services that encompass both domestic and international calls, as well as short-duration termination and toll-free termination within the USA. They facilitate the acquisition of DID and toll-free numbers, allowing businesses to create a local or national footprint with rapid provisioning and SMS/MMS functionality. In addition, Teleinx provides advanced messaging solutions featuring APIs for SMS and MMS, which support shortcodes, toll-free numbers, and local numbers to significantly boost customer interaction. Their comprehensive robocall mitigation services incorporate SIP interconnect, ANI and DNIS filtering, and STIR/SHAKEN compliance measures, ensuring that networks are safeguarded against fraudulent activities. By equipping businesses with these robust services, Teleinx helps them navigate the complexities of modern communication while enhancing their operational efficiency.

Quality Voice & Data (QVD) routes calls directly to key carriers, guaranteeing that all calls are authenticated and delivered with complete SHAKEN attestation. Their Trusted Call Completion suite merges superior caller ID verification with immediate monitoring and remedial actions to avert call blocking or spam labeling. To further enhance outbound communication, QVD offers a Branded Calling ID that showcases business names, logos, and call purposes, resulting in an impressive improvement in answer rates by more than 48%. In addition to this, QVD utilizes proprietary technology, sophisticated data models, and user-friendly dashboards to optimize call delivery processes. With a rich history spanning over three decades, numerous patents, and the processing of billions of calls, QVD's offerings encompass local caller ID numbers, elastic SIP trunking, real-time monitoring, caller ID spam remediation, and cloud-based VoIP phone systems. Their holistic strategy not only ensures effective communication but also helps businesses sustain a reputable phone presence in an increasingly competitive market. This commitment to quality service sets QVD apart as a leader in the telecommunications industry.

The Free Caller Registry is an innovative platform created through a partnership between First Orion, Hiya, and Transaction Network Services to simplify the process of registering telephone numbers. This complimentary portal allows organizations that make legitimate outbound calls to submit their information just once through a unified, centralized system, which can affect calls to an estimated 200 million wireless customers in the United States. By registering their numbers, organizations can enhance their reputation, as the provided information is transmitted directly to the three Analytics Engines, which evaluate the data and communicate with the registrants. It is crucial to understand that this platform is designed exclusively for submissions made in good faith, based on a sincere belief that there are issues with mislabeling or call blocking. Moreover, while registering numbers may help address some concerns, it does not guarantee a resolution, since each Analytics Engine performs its own independent evaluation of the submissions received. As such, it remains vital for organizations to ensure that their submissions are accurate and justifiable to maximize their effectiveness in the registry.

Numeracle's Entity Identity Management (EIM) platform fosters caller trust by giving users extensive control and visibility to safeguard and oversee the phone numbers associated with their identity during outgoing calls. This innovative solution not only rectifies spam and scam labels but also addresses unwarranted call blocking, enhancing call delivery metrics and ensuring that the presentation of your calls is both accurate and reliable. By implementing a compliance-focused Know Your Customer (KYC) process, Numeracle thoroughly verifies and authenticates your identity, linking it to the phone numbers utilized for outbound dialing. This verification establishes a secure identity status, which is crucial for defending your calling identity and boosting your connection rates. Furthermore, Numeracle’s number reputation management system actively works to prevent and remedy detrimental call labels that could negatively impact your phone numbers, boasting extensive coverage across leading wireless carriers and analytics partners. By registering your outbound numbers, Numeracle not only enhances the reliability of your calls but also plays a vital role in maintaining your overall communication integrity. Ultimately, this comprehensive approach ensures that your identity remains protected while enhancing your ability to reach and engage with your audience effectively.

The Peeredge Enterprise Platform, developed by 46 Labs, stands out as the leading global voice management solution for businesses, enabling organizations to effortlessly transition from outdated systems to innovative technology. This platform provides comprehensive security that spans users, cloud services, and wireline connections, along with efficient number management capabilities. Additionally, it features a globally distributed session border controller, which allows for the management and oversight of all international voice traffic through a unified interface. With robust fraud prevention measures and advanced filtering options, users can also benefit from near real-time analytics and reporting. Furthermore, it supports the integration of unified communications applications and offers RESTful APIs, along with certification for Microsoft Teams, ensuring compatibility with popular collaboration tools. Overall, the Peeredge Enterprise Platform equips enterprises with the necessary tools to enhance their voice management strategies effectively.

CDC Software offers innovative cloud solutions that enable businesses to seamlessly and affordably merge their telephony and CRM systems, ensuring that call center representatives have all relevant information to enhance customer satisfaction during every interaction. With CDC's technology, agents receive crucial details such as caller identity, location, and service history via CTI screen pop before they even greet the customer. The system operates in real-time, allowing for the automatic creation of users, tickets, and items without the need for manual input. Additionally, call data, including recordings, can be effortlessly stored in the CRM or external applications immediately after the call concludes. In essence, this solution significantly boosts the happiness of customers, agents, and overall profit margins. Available as a subscription priced per seat, CDC integrates a powerful core engine with ready-made connectors for major CRMs, telephony frameworks, and other essential components of customer service, making it a comprehensive tool for enhancing operational efficiency. This streamlined approach not only saves time but also reduces costs, further solidifying CDC's position as a leader in the customer service solutions market.

One Inventory streamlines and automates the management of business operations and non-value-adding tasks, allowing teams to focus more on sales. This adaptable and modular solution is designed to meet the unique needs of each client, effortlessly integrating with various content, systems, and distribution channels. The platform features cutting-edge tools that enable immediate and customized business management, making it easy to develop and design exclusive, specialized products. It effectively oversees all types of both proprietary and online tourism offerings, capable of accommodating any scenario regarding availability and market pricing. Harness the platform's power and flexibility to craft unique products that differentiate you from your competitors. You can create bespoke packages and tailor them to align with the specific segments of your target audience, ensuring a personalized service. With options for multi-product, dynamic, and multi-destination packages, the possibilities for customization are virtually limitless.

To accelerate your journey toward success, it's essential to have a comprehensive phone system that operates seamlessly, no matter your location, and accommodates the applications and devices you depend on daily. Our cloud-based PBX (private branch exchange) solution meets these requirements and offers numerous advantages typically associated with conventional on-site PBX systems, eliminating the need for extra hardware and physical storage. Comcast Business provides a robust array of hosted voice services tailored for businesses of all sizes, all backed by the largest private voice-over-IP (VoIP) network nationwide. Compared to traditional PBX systems, VoiceEdge delivers superior performance, reduced expenses, easier management, and enhanced scalability. Additionally, our Business VoiceEdge Desktop App now features integrated Unified Communications tools that your business relies on for effective connectivity. This includes a softphone, easily accessible voicemail, screen sharing capabilities, and Chrome™ integration, all conveniently located on your desktop, ensuring you stay connected and productive. With these tools, your communication process becomes smoother and more efficient, empowering your team to reach new heights.

In a seamless workspace, voice calls, real-time chatting, web conferencing, file and image sharing, drag-and-drop functionality for calls, and task management are all integrated for user convenience. Enjoy a unified communication experience across various devices, whether you're on a desktop or mobile device. ZAC enhances productivity through its collaboration tools, including voice, video, messaging, and sharing capabilities, making teamwork straightforward and efficient. With MX Mobile, your workflow remains uninterrupted, even while you're in transit. Every feature of ZAC is easily accessible on both iOS and Android devices, ensuring flexibility for all users. Additionally, ZAC can be utilized as a desktop application or through the WebZAC browser interface, providing a no-download, cross-platform solution supported by several web browsers for ultimate accessibility. This combination of features makes ZAC a comprehensive tool for modern communication and collaboration.

Access comprehensive data and live reporting features. Monitor the ratio of incoming calls to those answered, along with average call durations and total call time. This tool is invaluable for evaluating efficiency and fostering a strong work ethic. It is user-friendly, dependable, and straightforward to manage. Our TMS offers a variety of advanced features such as in-depth reports, real-time oversight, call monitoring, and analytical trends. It adapts seamlessly to your expanding business needs, supporting anywhere from 3 to over 1000 extensions. You can also integrate it with your existing CRM for a customized digital receptionist experience, along with various other functionalities designed to conserve your time and resources. With one extension available across three devices, you'll maintain connectivity wherever there’s internet access, enhancing your business operations on the go. Furthermore, we take pride in delivering a top-notch business phone solution that operates effortlessly. Euphoria stands as a robust cloud-based PBX (Private Branch Exchange) telecommunication service, ensuring that your communication needs are met efficiently. With our system, your business is equipped to thrive in any environment.

Incorporate real-time voice, video, messaging, and additional features into your VoIP, web, and mobile applications without any upfront capital expenditures, contracts, or long-term commitments; simply pay as you expand and enjoy complete creative freedom. Apidaze’s Voice APIs facilitate seamless handling of both inbound and outbound calls, eliminating the need for cumbersome phone systems or extensive agreements with major carriers. With access to phone numbers spanning over 8,000 cities across 60 countries, Apidaze empowers you to craft straightforward interactive voice responses without relying on traditional phone infrastructure. You can set up a welcoming message for callers and direct their calls based on their selections, enhancing customer experience. Moreover, considering that 6 billion SMS messages are sent daily in the US, text messaging has rapidly become a vital channel for maintaining connections with your clientele. This versatility ensures that businesses can engage with their customers effectively and efficiently across various platforms.

PBXMate is specifically designed for providers of conferencing solutions, developers and operators of VoIP technologies, as well as organizations aiming to eliminate echo and noise during their phone conversations. This software solution operates independently of hardware modifications, making it user-friendly and efficient. Featuring advanced algorithms for noise reduction and server-side echo cancellation, PBXMate actively monitors network quality, offering immediate visual notifications if call quality deteriorates. SoliCall’s PBXMate seamlessly integrates with any network utilizing the standard SIP interface. Thanks to its plug-and-play technology, users can initiate noise reduction within minutes without needing to alter existing hardware setups. PBXMate also provides real-time statistics for ongoing calls and aggregated data for all processed calls, allowing users to observe the enhancements made in call quality. This insight not only aids in appreciating the positive impact of PBXMate but also empowers users with better control over various call quality parameters. Overall, PBXMate enhances the communication experience by ensuring clearer conversations and reducing disruptive noise.

Understanding the essential requirements of researchers to enhance their data gathering methods and maximize interviewer efficiency while maintaining high data integrity was our priority. Consequently, we developed the PRO-T-S® predictive dialing system, designed to effortlessly connect your interviewers, CATI systems, and telecommunication processes. This modular telephony solution offers smooth compatibility with various CATI frameworks, enabling a range of study-specific dialing options that can be adjusted according to your phone room's demands. With its adaptable dialing modes, users can operate across diverse locations, projects, CATI interfaces, and telephony setups. Notably, PRO-T-S typically recoups its cost in less than a year, and frequently achieves this in just six months. By significantly reducing system expenses and enhancing labor efficiency, PRO-T-S not only boosts productivity but also drives revenue and profit growth for your operations. As a result, implementing this system can transform the way your team approaches data collection and interviewer performance.

InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience. InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

Develop intelligent voice solutions tailored to your business requirements, free from unnecessary functionalities and the complications of outdated customizations. Identify the VoIP providers and integrations that best fit your needs, and easily implement them in your voice applications through a streamlined API. With cutting-edge conversational AI powered by an advanced virtual agent, the CX edition of Fonoster facilitates effortless VoIP network deployment. For instance, you can establish a SIP trunk to connect to the PSTN and allocate numbers for both incoming and outgoing calls. Additionally, you have the capability to build your Office or Home network by merging Domains and Agents seamlessly. Thanks to SIP technology, you can link to your VoIP network using either a Softphone or an IP Phone, ensuring flexibility in your communications. Enhance your business security with project-level authentication utilizing OAuth2 and JWT tokens, while also enabling the deployment of existing microservices via frameworks like Express.js, Sinatra, or ASP.NET Core, or opt for a more straightforward approach with functions. This comprehensive solution empowers businesses to streamline their voice application development while maintaining robust security and flexibility.

SpeechSoft Inc. specializes in the creation and distribution of telephony automation software, alongside offering hardware and comprehensive solutions that seamlessly integrate with a variety of telephony systems, including Voice over Internet Protocol (VoIP), T1, Digital PBX, and Analog formats. Their CALLMaster software consolidates six robust telephony capabilities into one comprehensive package, delivering an integrated solution suitable for diverse business operations. The telephony products from SpeechSoft are designed to be scalable and built on an open, non-proprietary framework, allowing companies to craft cost-effective solutions tailored to their specific requirements and financial constraints. Established in 1987, SpeechSoft, Inc. has leveraged its extensive experience in the industry to furnish economical telephony solutions across multiple sectors. By consistently collaborating with top-tier partners such as Microsoft and Dialogic, SpeechSoft remains committed to providing innovative, state-of-the-art solutions that meet the evolving needs of its clients. With a focus on fostering long-term relationships, the company aims to adapt its offerings to future advancements in telephony technology.

Voxvalley stands out as a prominent vendor in the softswitch market within the IP Communication sector, delivering a VoIP softswitch platform at competitive prices. With a strong history of releasing sophisticated versions of their softswitch platform, the company consistently meets the business needs of its international clientele. Their softswitch is meticulously crafted to provide service providers with essential features like routing, billing, reporting, and monitoring, all vital for running a successful VoIP enterprise. Users can seamlessly manage and oversee all business functions via a centralized browser-based interface, secured with username and password protections to prevent unauthorized access. Furthermore, Voxvalley accommodates varying pricing structures based on concurrent call capacity, ensuring flexibility for its customers. The company also prides itself on offering exceptional technical support, facilitating a smooth and rapid deployment of the softswitch platform, thereby enabling service providers to commence operations promptly. This combination of quality service and robust features positions Voxvalley as a preferred choice for many in the VoIP industry.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

Experience the advantages of contact center solutions, including IVR, speech recognition, call recording, and unified communications, without the need to overhaul your current telephony system. The Ctalk contact center platform integrates effortlessly with your existing PBX, enhancing its capabilities and expanding its capacity without requiring a complete replacement. This allows you to manage a greater volume of calls and inquiries while maintaining or even reducing your resource allocation. By empowering multiple administrators with real-time call management, you can significantly lower your support expenses and lessen your reliance on IT. Moreover, this approach greatly enhances the rate of first contact resolution, ensuring that you know who is calling and the purpose of their call, enabling precise routing to the appropriate agent every time. Additionally, automated services operating around the clock work in harmony with proactive outbound calling efforts, further optimizing your communication strategy. Embracing such technology can transform your operational efficiency and customer satisfaction.