Alternatives to eXcediant

Popl is the leading solution for digital business cards and contactless lead capture, built for today’s professionals and teams. Instantly share your info—phone number, email, LinkedIn, calendar, and more—using a tap, QR scan, or custom link. Designed for fast-paced environments like trade shows, events, and on-the-go meetings, Popl empowers users to collect leads instantly, tag contacts, add notes, and push them directly into CRMs like HubSpot, Salesforce, Zoho, and thousands more. With a powerful team dashboard, organizations can manage user access, enforce brand consistency, monitor engagement, and streamline onboarding through Azure or CSV import. Integrated analytics and follow-up automations ensure every new connection drives real business impact. Be part of the future of networking—powered by Popl.

WaitWell is a versatile, enterprise-ready queue management and appointment scheduling platform designed to optimize service delivery, improve operational efficiency, and elevate the overall customer experience. Organizations of all sizes can efficiently manage virtual queues, walk-ins, and pre-scheduled appointments using multiple access points, including web links, QR codes, SMS messages, and optional self-service kiosks, providing customers with flexibility and convenience. Real-time notifications, estimated wait times, and turn alerts keep clients informed and engaged, reducing frustration, increasing satisfaction, and enhancing the perception of your service. Staff and management benefit from intuitive, real-time dashboards that provide a complete overview of location activity, service volume, and customer flow, while advanced analytics and reporting tools deliver actionable insights. These insights enable teams to optimize workflows, improve staffing decisions, monitor performance, and continuously refine service operations for maximum efficiency. WaitWell also supports secure payments and integrates seamlessly with a wide range of systems and platforms, including electronic health records (EHRs), customer relationship management (CRM) systems, and student information systems (SIS) to improve data connectivity and streamline operations. Designed with scalability and configurability in mind, WaitWell can be tailored to the unique requirements of enterprise organizations across multiple sectors, including healthcare, government, retail, higher education, and other service-oriented industries. Its user-friendly interface and powerful feature set make it an all-in-one solution for managing queues, appointments, and overall service delivery.

Designed with you in mind, the emfluence Marketing Platform offers an intuitive interface and powerful features to streamline your digital marketing efforts. Whether you're launching personalized campaigns, managing multiple brands, or crafting strategies, our platform empowers you to succeed with: Email Automation: Create automated workflows that nurture leads and drive conversions. Email Marketing: Design and easily send impactful email campaigns, featuring advanced personalization options like conditional content. Social Media Management: Schedule, publish, and monitor your social media posts from one place. SMS Marketing: Engage your audience with timely and relevant SMS campaigns. Landing Pages: Create high-converting landing pages to capture leads. Automated Reporting: Understand the impact of your marketing campaigns by leveraging custom reports and analytics across channels, assets, people, and places. Website Tracking: Track visitor interactions on your website to optimize marketing strategies. Lead Scoring: Prioritize leads based on their engagement and interactions. Marketing Calendar: Plan, schedule, and manage your marketing campaigns in a centralized calendar.

Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Featuring an intuitive no-code UI builder, a drag-and-drop business process builder, and a variety of built-in tools for workflow automation, the Creatio platform allows you to create business applications of any complexity and scale - addressing both structured and unstructured industry workflows, rich reporting, diverse machine learning use cases, and flexible analytical dashboards. With Creatio, the development effort for such applications is reduced by up to 10 times! Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for popular business needs and use cases. The Creatio platform is built on a modern technology stack, which offers maximum degree of freedom to integrate the platform within your organization’s digital ecosystem. Creatio CRM is a full-fledged suite of products for marketing, sales, and service automation integrated on one no-code platform. Creatio products can be deployed as a single CRM bundle or as standalone solutions to fit your company’s exact needs.

Adapt.io is a powerful B2B lead intelligence platform that simplifies prospecting and data enrichment for sales and marketing teams. It offers a vast database of over 250 million contacts and 12 million company profiles, providing accurate contact information such as direct dials and email addresses to help users connect with decision-makers across various industries. The platform features advanced filtering tools that enable users to create highly targeted lists based on criteria like industry, job title, location, and company size. It also integrates seamlessly with popular CRM systems and includes a Chrome extension for real-time access to data while browsing LinkedIn or company websites. Adapt.io uses robust verification processes to ensure data accuracy, reducing bounce rates and increasing campaign effectiveness. It caters to organizations of all sizes, from startups to large enterprises, helping them save time and resources during lead generation efforts. By empowering teams with actionable insights, Adapt.io enables businesses to strengthen their outreach strategies, improve conversions, and drive sustainable growth.

Lattice is the People Platform that 5,000 of the world’s most strategic HR teams use to drive a high performance culture. Purpose built for the age of AI with performance management, engagement, growth, compensation, HRIS and analytics, Lattice's easy-to-use platform allows managers to leverage technology to drive clarity and accountability across their team; provides HR leaders with the insights needed to be a strategic partner to the business; and simplifies HR operations to ensure the administrative fundamentals are done well.

Enhancing customer experience and managing your brand's reputation has reached unprecedented simplicity. With your brand's presence sprawling across the internet, Feedgage consolidates and evaluates all customer feedback and reviews in one centralized location, enabling you to transform your brand into a customer favorite. By leveraging Feedgage, you can extract essential insights from online reviews, ultimately strengthening your brand's identity. The platform allows you to thoroughly investigate areas needing improvement in your services and facilitates timely corrective actions. Feedgage aggregates, displays, and interprets customer feedback in one spot, empowering you to elevate your customer experience significantly. All reviews and feedback are systematically gathered and assessed in a single interface, allowing you to observe customer insights, spot trends, and identify recurring complaints or commendations through advanced AI analysis. Furthermore, by selecting your competitors, you can uncover your unique strengths and effectively prioritize your strategies. You will also receive alerts on all your communication platforms about critical issues, ensuring you stay informed and proactive in addressing customer needs. This comprehensive approach allows you to maintain a competitive edge while fostering stronger relationships with your clientele.

TitleTap specializes in providing comprehensive website and marketing solutions specifically designed for law firms and title companies. Their offerings include personalized website design, effective search engine optimization (SEO), and an array of marketing enhancements such as email marketing, video production, blogging, managing social media, online ads, and reputation oversight. The platforms created by TitleTap are equipped with industry-specific features, ensuring compliance with ALTA Best Practices, hosting that meets SOC 2 standards, SSL encryption for security, and tools for accessibility. They also provide valuable operational resources, including net sheet calculators and integrations for online payments, to optimize client interactions. By focusing on improving online visibility and fostering client relationships, TitleTap seeks to empower legal and title professionals to generate more leads and expand their businesses effectively. Through their tailored approach, TitleTap stands out as a key ally for professionals aiming to thrive in a competitive digital landscape.

DataOrb is an innovative company that prioritizes artificial intelligence to help businesses enhance their understanding of customer empathy across various touchpoints and channels. By utilizing DataOrb's Customer Engagement Hub, organizations can transform their strategies by converting insights into actionable steps. The platform equips employees with the DataOrb AI Coach to facilitate measurable improvements, leading to enhanced insights, greater employee satisfaction, improved performance, and increased overall value. With a focus on impact, businesses can boost customer satisfaction, empower their agents, and drive revenue through this AI-driven engagement hub. Additionally, DataOrb provides improved visibility into product-related issues and customer grievances across multiple channels, allowing companies to address potential problems before they escalate. The comprehensive data aggregation from all customer interactions ensures that no information is overlooked, while DataOrb's connectors effectively centralize data from social platforms, contact centers, email, and various other customer communication sources. This holistic approach not only enhances customer experience but also strengthens business operations as a whole.

Our offerings harness the capabilities of the Microsoft Dynamics 365 Power Platform to create a suite of robust customer relationship management tools tailored specifically for the hospitality sector. Whether you operate a resort, hotel, spa, restaurant, golf course, or hospitality management company, our solutions are designed to meet the needs of businesses of all sizes. By consolidating guest interactions within a single platform, you can develop a comprehensive 360° profile of your clientele. We provide two distinct products: HotelCRM 365 and Hospitality Suite CRM. HotelCRM 365 serves as an ideal solution for essential CRM functionalities, including automated messaging and targeted email marketing. In contrast, Hospitality Suite CRM encompasses all the core features available in HotelCRM 365 while introducing numerous additional functionalities to oversee your guest relationships comprehensively. Furthermore, Hospitality Suite CRM evolves into your complete management system, facilitating everything from marketing initiatives to monitoring customer feedback, managing amenities requests, handling gift card transactions, and much more. By integrating these tools, you can enhance operational efficiency and create a more personalized experience for your guests.

Missed calls can significantly affect your business operations, leading to decreased sales, diminished customer satisfaction, and a lower perception of your brand. With Freespee Callback Manager, you gain comprehensive insight and authority over the management of incoming leads. Each month, around 20% of customer calls go unanswered, presenting a chance to reconnect with potential buyers. By automatically following up on missed calls with tailored messaging, you can make a lasting impression. Equip your sales team to focus on high-value leads by offering contextual details about each opportunity. Enhance your conversion rates by fostering improved dialogues with prospects. Ensure continuous communication with customers by dispatching personalized messages when agents are occupied or during off-hours. Encourage previously missed prospects to reconnect proactively. Finally, round off the purchasing journey by sending a thank you message, demonstrating that you value their business and appreciate their purchase. Engaging customers in this thoughtful manner can significantly strengthen their loyalty to your brand.

Claimlane serves as a comprehensive solution for managing complaints specifically designed for retailers. It facilitates an efficient complaint resolution system that benefits both customers and suppliers alike. By transforming negative experiences into positive ones, we aim to enhance customer loyalty significantly. At Claimlane, we understand that businesses strive to provide exceptional customer service, even when challenges arise. A remarkable customer experience fosters enduring relationships and cultivates strong brand loyalty. Our mission is to empower companies to address complaints swiftly, leveraging valuable insights to improve products for consumers and contribute positively to the environment. Say goodbye to the hassle of requesting accurate images, style details, or descriptions from customers. Instantly access relevant supplier guidelines related to any complaint. Monitor defective products and sluggish supplier responses while identifying problematic items seamlessly. Additionally, efficiently resolve claims for products with known defects or warranty issues, ensuring a hassle-free experience for both the retailer and the customer. This streamlined approach not only enhances operational efficiency but also paves the way for continuous improvement in product offerings.

STINGO provides a streamlined approach to managing potential customers, allowing you to generate and document leads while effectively engaging with both new and existing contacts, all while automating the transformation of leads into sales pipelines and facilitating the successful closure of lucrative deals. Additionally, the integrated IVR (Interactive Voice Response) Cloud Telephony feature within the CRM system allows for seamless automation and handling of customer phone interactions, utilizing a SIM-based solution that shifts your business communications to the cloud. Furthermore, STINGO is designed to cater to client needs with its automated ticketing system for complaints, ensuring that issues are organized and addressed according to specific requirements, while also offering tracking and validation of complaints through SMS and email notifications, thereby enhancing customer retention strategies and overall satisfaction. This comprehensive system not only supports businesses in managing leads and complaints but also significantly improves communication efficiency with clients.

Selling can be difficult! It can be difficult to sell. However, having a clear plan, a supportive environment, and a sales CRM software can help you make it easier. Kylas can help you identify the right sales opportunities and support your sales efforts to increase success. It is essential to keep track of your opportunities and engage with them frequently to convert leads to deals, contacts, and companies. Kylas allows you to quickly search and filter your results. It also gives you a 360o view all your Leads. Deals, Contacts, Companies, and Leads - the core pillars of your Sales Pipeline. Kylas allows you to quickly capture leads from different sources and understand which ones can be converted into deals. Effective Sales Pipeline Management will ensure that your sales deals don't go sideways. You can create multiple and fully customizable lead and deal pipelines with multiple stages that meet your needs.

Encompass-CX provides a flexible B2B customer experience management solution designed to gather, evaluate, and interpret all interactions throughout a client's journey to assess customer well-being. By analyzing these interactions, we offer insights into your accounts, products, and services, enabling you to enhance customer engagement and create a unique client experience that goes beyond mere satisfaction. With our cloud-based dashboard, you can gain a comprehensive view of customer data and share it with relevant stakeholders. This approach not only drives revenue growth but also helps identify opportunities for cross-selling, minimizes churn, and transforms at-risk clients into loyal advocates for your brand. It is essential to exceed customer expectations regarding the quality of your products and services. Encompass-CX compiles various post-sale data points, including service metrics, support tickets, onboarding evaluations, and email communications, to deliver a clear understanding of a company’s accounts. Effectively measuring client experiences is an invaluable strategy for fostering growth within any organization, ultimately leading to a more engaged and satisfied customer base. By leveraging these insights, businesses can adapt their strategies to better meet the evolving needs of their clients.

At Vital Software, our commitment lies in developing software that aligns seamlessly with your operational needs. We offer comprehensive solutions that span the entire automotive sector, positioning ourselves as a frontrunner in data-driven innovations for the industry. Our clientele features top-tier OEMs, dealer organizations, and dealership enterprises, allowing us to support vital functions such as Customer Relationship Management (CRM), lead distribution, CSI management, and performance analytics for service and parts. Our configurable system empowers Business Development Centers (BDCs) to orchestrate customer interactions tailored to their specific business workflows while simultaneously tracking customer satisfaction through CSI scorecards. Furthermore, Vital Software boasts an extensive marketing suite that serves as the perfect tool for strategizing, executing, and evaluating marketing initiatives throughout the dealer network. Users can effortlessly create, oversee, and assess campaign performance, launching mail, email, and SMS campaigns with just a click to facilitate personalized outreach. This blend of functionality and flexibility ensures that our software not only meets but exceeds the evolving demands of the automotive industry.

Discover all the essential marketing and sales tools necessary for generating leads and transforming them into dedicated customers. Escala offers a comprehensive CRM platform that includes live assistance from experts in marketing, sales, and customer loyalty. Our mission is to help businesses in Latin America enhance their growth through effective marketing and sales automation. With Escala, you can streamline various processes using a single, user-friendly platform designed for ease of use. The platform features a robust CRM that simplifies database management and sales workflows, ultimately increasing your team's efficiency. Additionally, Escala integrates tools for creating landing pages, managing email campaigns, and running advertisements on Facebook and Instagram, all while providing user-friendly dashboards for real-time reporting on your campaigns. By leveraging Escala, you can not only save valuable time and resources through automation but also continually refine your marketing strategies for better results. Elevate your business growth journey with the powerful solutions offered by Escala.

Voyc empowers regulated organizations to analyze all contact center interactions using advanced speech analytics AI software, which enhances operational efficiency, addresses customer complaints, identifies at-risk individuals, and fosters an outstanding customer experience. This innovative solution allows you to expand your quality assurance capabilities without incurring additional costs or resources, enabling the comprehensive monitoring of calls, minimizing repeat inquiries, decreasing formal complaints, and ultimately boosting customer satisfaction levels. By refining the quality assurance process with a leaner team, you free up resources to mentor agents, enhance collaboration, focus on at-risk customers, and maintain impartial evaluations. Recognizing that managing risks within regulated firms is a constant challenge, Voyc's thorough monitoring and analysis of every contact center interaction streamlines risk management, ensuring equitable outcomes for customers while safeguarding your firm's reputation. As a result, your organization can not only meet compliance standards but also elevate its overall service quality.

Whether you operate as a single or multi-channel enterprise in the B2B, B2C, or both sectors, our open-source CRM software is designed to adapt to any business process or need. Equipped with a comprehensive array of features from the start, our open-source CRM is tailored to enhance conversion rates, boost sales, and elevate customer satisfaction. Monitor the progression of Leads into Opportunities and how those Opportunities transform into Customers. It's essential to comprehend the customer journey to deliver an exceptional experience. Take a moment to watch our video for further insights into our open-source CRM software. Utilize customer information, cultivate relationships, and drive sales growth using our adaptable platform. Scrutinize and evaluate every phase of the customer experience. Effectively manage both qualified and unqualified leads, keep tabs on open and closed opportunities, and assess customer successes and failures to ensure precise forecasting in your company's sales pipeline. Additionally, our platform empowers businesses to make data-driven decisions that enhance overall operational efficiency.

1stContact.ai revolutionizes CRM for SMBs by bringing together sales, marketing, and customer support tools into one seamless, AI-powered ecosystem. Its built-in assistant Jenny acts as your voice-enabled business co-pilot, automating tasks, managing pipelines, and launching multi-channel campaigns effortlessly. The drag-and-drop pipeline interface lets teams visualize deals in real time, while AI-powered lead scoring prioritizes prospects most likely to convert. Users can build websites, forms, and sales funnels with ease, supported by robust marketing automation that nurtures leads 24/7. The system also integrates natively with tools like Zapier, Stripe, Shopify, and Salesforce, ensuring your data flows smoothly across every touchpoint. 1stContact.ai includes advanced features like reputation management, unified messaging, and course creation to help businesses expand their offerings. Flexible pricing plans—from a free starter package to a fully white-labeled enterprise solution—make it accessible to teams at every stage. By combining automation, analytics, and AI, 1stContact.ai turns complexity into clarity for growing businesses.

Effortlessly record phone conversations and keep track of your leads while on the move. Increase your customer base with an all-encompassing CRM designed specifically for small enterprises. Leader seamlessly integrates with your phone calls, calendar, and messaging systems, enhancing your business interactions through valuable data, automation, and essential work tools. Each call is automatically logged and paired with the caller’s name, social media profiles, job titles, and additional information. You can effortlessly create tasks, jot down notes, set reminders, and configure auto-replies using your personalized digital business card. Accelerate your sales processes by sending price proposals and converting more leads into customers. Gain insights from online data regarding your callers, including their work experience, educational background, and social connections. Uncover vital company information that can significantly impact your sales success. Prioritize the data that foster meaningful relationships with your clientele while ensuring you remain informed about their professional journeys and connections. This comprehensive approach not only streamlines your efforts but also empowers you to make informed decisions that drive business growth.

Enhance your customer communication by adding a personal touch, which can significantly improve satisfaction through the use of live chat. Crisp goes beyond mere chat software by streamlining all aspects of your customer interaction into a single platform. Your customers will enjoy a fantastic experience with a collaborative inbox, allowing you to address inquiries from website visitors with ease while simultaneously cutting costs using our live chat application! Research indicates that visitors who engage through chat support are more inclined to complete a purchase. With our complimentary chat solution, you can implement automated messaging that fosters proactive customer service, transforming casual visitors into potential clients. If you believe CRM software is solely about managing contacts, it’s time to shift your perspective. Crisp CRM offers a wealth of features that extend far beyond basic functionality, providing small businesses with tools to automate mundane tasks, enabling them to secure more deals. With Crisp, you can funnel more high-quality leads into your sales pipeline efficiently and effectively. This not only enhances operational efficiency but also ensures your business is well-equipped to thrive in a competitive market.

Doplac's tools allow you to search for and collect B2B leads. Automate social marketing and multi-channel outreach. Manage your meetings with ease. Create projects and assign members to teams. Doplac CRM is everything an agency requires to go from zero-to-hero, from managing relationships to generating leads. It has everything you need to boost your agency's success. Use Doplac's power to automate and streamline your agency's workflows. This will allow you to focus on closing more business. Doplac is an affordable and robust CRM tool suite which helps businesses manage sales, marketing and customer service to drive sustainable growth and success. Doplac CRM is designed to meet the specific needs of agencies. It helps agencies with everything from finding new clients to marketing, connecting with clients, scheduling appointments, managing clients and projects, and even getting paid.

Foresight™ stands out as the premier platform for managing customer experiences in the automotive sector. It is designed to be fast, powerful, and user-friendly, making it the preferred option for businesses in the industry. With years of technological advancement and innovation, this platform offers a fully-customizable and data-driven solution that operates in real time, empowering users with valuable insights at every interaction point. Our committed teams of consultants collaborate closely with clients from the very beginning, determining essential requirements and tailoring the software to align with brand identities. Following comprehensive training for your team, we assist in implementing the platform across your dealerships within a swift 90-day timeframe, guaranteeing that your new customer experience management strategy is effectively positioned for significant and meaningful engagement with customers. This approach not only enhances operational efficiency but also fosters stronger relationships between businesses and their clientele.

SaaS CRM solutions cater to various needs, including debt settlement, student loan consolidation, credit repair, and practice management. Designed for optimal efficiency and productivity, DebtPayPro streamlines your team's workflow. Our user-friendly interface minimizes redundancy and unnecessary clicks, allowing tasks like searching, emailing, logging calls, viewing dashboards, adjusting lists, and adding new leads to be completed in just one or two clicks. Regardless of whether your organization comprises five or five hundred members, the DebtPayPro platform adapts seamlessly to your evolving requirements. Enhance your operations by staying informed, communicating effectively, and collaborating effortlessly. Our adaptable architecture empowers you to manage your data, sharing capabilities, and permissions with ease. Committed to delivering exceptional service and support, DebtPayPro boasts a team of professionals dedicated to resolving issues and ensuring your success on our platform. Customer satisfaction remains our highest priority as we frequently introduce innovative technologies, continuously evolving to equip you with enhanced tools and functionalities. Ultimately, we strive to make your experience as seamless and beneficial as possible.

Sugar Sell stands out as a distinctive Customer Relationship Management solution, offering a wide array of features such as sales-force automation, marketing campaigns, customer support, collaboration tools, mobile accessibility, social CRM, and comprehensive reporting. By utilizing Sugar Sell, both individuals and teams can reclaim valuable time that can be devoted to enhancing project focus and engaging more effectively with customers, ultimately driving increased sales. Experience the advantage enjoyed by leading brands by trying Sugar Sell today. Unlike other customer management software, Sugar Sell guarantees an exceptional user experience that sets it apart. Recognized as a four-time winner for satisfaction, reliability, and technical support in PCMag’s Business Choice Awards, Sugar is a trusted choice among businesses. The true strength of our platform lies in the narrative it crafts—one that encompasses your customers, your business, and its future trajectory. When you seek to equip every employee with timely and relevant information, Sugar Sell emerges as the ideal customer experience solution, anticipating needs even before they arise. Additionally, embracing this innovative platform can lead to transformative outcomes for your organization.

BIGContacts helps you capture more leads, convert more opportunities and retain more customers. BIGContacts is the top-rated email marketing and contact management software for small businesses. It helps to nurture and establish leads throughout the sales process. BIGContacts combines a Lead-2-Revenue strategy and a robust customer relationship management solution to ensure that sales and marketing work together to increase business efficiency and profitability.

Intranet Quorum (IQ) stands out as the foremost tool for communication and process management in the public sector. It is utilized by 65% of the U.S. Congress, 50% of the nation's governors, and numerous federal, state, and local agencies across the entire country. Leidos Digital Solutions, Inc. has been a leader in citizen services technology for over three decades and takes pride in its reputation. Our focus on innovation, continuous investment in cutting-edge technologies, and unwavering commitment to exceptional customer service has solidified our reputation as a trusted partner to both elected officials and government entities nationwide. Serving over 100 clients, including federal, state, and local agencies, Leidos DSI proudly supports public sector operations from Hawaii to Maine and all areas in between. As we move forward, we remain dedicated to delivering innovative solutions backed by our extensive experience and reliability. Our partnership with government agencies reflects our understanding of their unique needs and our commitment to meeting them effectively.

SimpleCRM is an AI-powered platform for customer engagement that uses low-code technology. It digitizes, decodes and delivers all customer journeys from prospecting through sales, onboarding, account management, servicing and retention. SimpleCRM is a digital transformation platform that powers SMBs as well as some of the most important banks, financial services, and insurance organizations in South Asia, Southeast Asia, the Middle East, and South Asia. Comprehensive sales management and digital marketing tools can help you expand your market reach, drive sales, and grow revenue. AI-powered chatbots, eKYC tools, BPM tools, predictive analysis, and other solutions automate and improve efficiency. Our vertical solutions expertise will allow your business to streamline workflow and increase productivity. SimpleCRM offers industry-compliant solutions that can be customized to meet the needs of your business, no matter what size it is.

Viewing every transaction through the lens of your customer enhances the overall experience, fostering greater loyalty towards your brand. By utilizing user-friendly CRM software, you can consolidate information from various departments, providing a comprehensive, real-time perspective of each customer. You can efficiently manage and bill projects with robust project management capabilities. Additionally, it allows for precise tracking of time allocated to tasks, enabling accurate billing for your clients. The software also supports collaborative efforts by allowing multiple staff members to be assigned to tasks while monitoring individual timers for accountability. Create professional and visually appealing invoices, attach relevant files, and send them directly to your clients for convenience. This platform streamlines subscription and audience management, automating crucial functions such as accounting and fulfillment. Moreover, it initiates the sales process by identifying potential leads and swiftly preparing sales forecasts, allowing you to close deals in a matter of minutes. Ultimately, this innovative approach helps you secure more business while ensuring faster payments, eliminating the frustration of protracted sales cycles. By prioritizing customer insights, your business sets itself up for long-term success and sustainability.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

You can quickly get a brilliant approach, smarter customer service and happier customers with a fast track. It takes only 30 seconds to capture the essential customer insights you need. The piHAPPINESS customer feedback tool is the fastest way for you to gauge customer satisfaction. The piHAPPINESS customer feedback app offers feedback-collecting Emoticons (NPS®, Dynamic Questionnaire, and feedback forms to track customers’ opinions and satisfaction levels. Our customer feedback platform allows you to increase your customer feedback response rates by dynamically changing the questions. Customers don't have to be annoyed by lengthy surveys. It is easy to create and customize questions according to your business needs. With effective customer feedback management, you can make your customers feel valued and cared for when they have any concerns, complaints or suggestions about your business.

Customer preferences evolve rapidly, and competitors are also striving for innovation. If you're not attuned to your customers and adapting based on their insights, staying relevant becomes increasingly challenging. As a premier experience management (XM) company, SMG empowers you to deepen your understanding of both customers and employees, facilitating changes that enhance loyalty and elevate business outcomes. We integrate advanced technology and expert services to gather, interpret, and disseminate feedback and behavioral insights, simplifying the process of activating customer intelligence throughout your organization. Our commitment to staying at the forefront of industry advancements drives us to develop effective, adaptable, and user-friendly solutions tailored to your ever-changing market. Business insights require a personal touch, and our exceptionally skilled and passionate team at SMG is dedicated to delivering just that. We firmly believe that employee engagement begins internally, valuing the contributions of our own team to optimize how they assist you in achieving your goals. With SMG, you’re not just receiving services; you're partnering with a team that is genuinely invested in your success.

Viafoura, a digital experience firm, helps brands engage their audiences with a suite engagement and personalization tools that maximize conversions from unknown to known users. We help brands build direct relationships with their audience, reducing their dependency on social media. Our suite of engagement solutions -- including real time conversations, custom polls and community chats, ratings and reviews, an on site community feed, personalized notifications, and alerts -- engages, converts and retains visitors directly on brand-owned and operated properties. Viafoura’s AI-powered, industry-leading content moderation solutions can be customized to meet the unique community guidelines of each customer. Customers can therefore scale and streamline their audience-engagement and community-building efforts while maintaining a civil, brand-safe environment.

Prolocus is an impressive SaaS (Software as a Service) platform that provides both a Website Builder and Web Application services, complemented by a skilled custom web development team based in the UK, all at a very reasonable cost. It also integrates seamlessly with the Prolocus CRM (Customer Relationship Management) system, delivering a comprehensive, fully-hosted, and scalable solution that transforms how you handle both online and offline leads. Whether you're launching a new business and require a website to display your offerings or you already operate an established business with an existing site, you likely understand that generic DIY website builders often fail to deliver the professional impact your brand needs. After all, web design isn't your expertise, nor do you have the time to become proficient in it. Above all, your goal is to have a website that not only converts effectively but also presents a polished and professional appearance across all devices, including mobiles, desktops, and laptops. With Prolocus, you can achieve a high-quality online presence without the hassle of doing it yourself.

Bizmated serves as a comprehensive marketing and CRM platform tailored for both agencies and businesses, aimed at enhancing the efficiency of their marketing, sales, and client management processes. It features a robust array of tools, such as automated workflows, email and SMS marketing, sales funnels, landing pages, pipeline management, and reputation management. By utilizing Bizmated, users can consolidate client communications, oversee lead management, automate tedious tasks, and monitor conversion rates, all within a single, customizable interface. This functionality not only simplifies operations but also empowers agencies to scale their efforts effectively and optimize their overall performance. Ultimately, Bizmated is designed to adapt to the unique needs of each agency, providing a versatile solution for growth and success.

SocialEpoch CRM integration software is the best for WhatsApp business. This software allows you to manage customer WhatsApp chats, sales, support, and marketing. The most powerful and user-friendly WhatsApp Lead Generation, Marketing, and Community Management software. SocialEpoch is a brand of Moppomobi Group. This company specializes in providing top-quality social marketing solutions. SocialEpoch employs more than 300 people and has extensive experience in the field of operating technology. They serve a wide range of clients, including gaming apps, retail businesses, Fin-tech companies and e-commerce platforms. SocialEpoch's goal is to provide clients with more extensive lead generation strategies through the use of the most recent private social marketing technologies. We are looking forward to working with clients around the world who share a common vision and achieving a win-win scenario.

ClientTether’s leading franchise management software was designed and built by franchisors to fundamentally change their system’s ability to scale growth, provide customers with an incredible experience, and to create meaningful engagement to boost retention and bolster their online reputation. It has grown to be the #1 Franchise Software in 2024 and the leading Franchise Sales CRM in the industry. Because we’ve been in our clients’ shoes, we made our franchise platform incredibly easy to use, simple to deploy, and powerful, so they can spend their time running their business and not letting their business run them. We help service businesses and FranDev teams optimize their lead response, sales, quoting, online reputation management, and operations processes through natively integrated automation tools including text, phone, email, chat, and internal communication. This is all tied to a CRM platform designed to support franchising and multi-site service companies with Data. Our Franchise CRM boasts leading proposal system technology that can be molded to your unique bidding system, payment processing, Quickbooks integration, online review automation, nurturing, referral request automation, and so much more. Your FranDev or franchisees can visualize their pipelines, potential at risk, and engage candidates seamlessly from one screen. You can build your entire franchise development process, send FDDs and get digital signatures, as well as manage franchisee communications, onboarding, and onboarding all from one place. Our dashboards make it easy to manage Zee performance. We also offer unparalleled support and onboarding!

Proactive management of customer experience is essential for anticipating churn and identifying dissatisfaction to facilitate timely interventions. Cliezen offers a cutting-edge B2B software solution designed to measure client experience and satisfaction in real-time. By deploying concise and dynamic feedback forms to your customers, we equip management with valuable insights into their preferences, needs, and overall experiences. Utilize Cliezen to elevate client satisfaction, improve business performance, and enhance profitability. Evaluating customer satisfaction and experience is vital for maintaining and expanding your company's repeat business. Cliezen is particularly adept at measuring satisfaction levels, identifying the root causes of dissatisfaction, and suggesting improvements to the customer experience. Our advanced AI engine curates from over 350 academically validated questions, tailoring them to fit various industries, respondent roles, and the unique dynamics of B2B relationships, while automating the survey process seamlessly. With Cliezen, you can streamline your feedback collection and access real-time insights continuously throughout the year, enabling proactive measures to elevate your client relationships. This ongoing engagement ensures that your business remains responsive and aligned with client expectations.

Vela stands out as the most potent and adaptable customer relationship management system tailored specifically for the tuition sector. Designed from the ground up to cater to the needs of some of the leading tuition businesses globally, Vela enables you to streamline your operations, enhance efficiency, and eliminate the need for disparate systems, cumbersome spreadsheets, and intricate integrations. With Vela, you can efficiently oversee your everyday responsibilities, handle all aspects of billing and invoicing, generate detailed reports, and so much more. It allows for comprehensive tracking of all leads throughout their entire journey. Additionally, it calculates expenses, profits, and margins in real-time while automating various tasks and document creation. This automation empowers your staff to concentrate on the most promising leads and effectively manage their daily agendas, ultimately boosting productivity. Furthermore, Vela's robust features ensure that every aspect of customer relationship management is seamlessly integrated into one user-friendly platform.

Our suite of AI-driven, simple-to-use tools are designed for small and medium-sized businesses that want to communicate their message like a Fortune 500 company. It can be used to improve customer experience, lead generation and sales conversions, as well as ongoing marketing communication. TruVISIBILITY gives you full access to all of our digital marketing tools. Our Sites app allows you to create stunning landing pages that help visitors focus on a single goal, and convert them into revenue. The Sites app allows you to quickly create multiple-page websites that convey your marketing message. If you lack design inspiration or are too busy to create a website from scratch, you can choose one of our highly-converting landing pages and website templates.

Launch diverse, multichannel marketing campaigns from a single platform, ensuring that your sales team receives qualified leads primed for outreach. Achieve your growth objectives by equipping both your marketing and sales teams with a robust pipeline to engage with. Drive consistent revenue by streamlining marketing and sales processes, effectively sealing any gaps in your sales funnel. Seize every active opportunity without fail. Obtain contact details tailored to criteria such as geographic area, company size, industry, job titles, and technology through prospect websites, B2B social media platforms, or from our extensive database comprising over 200 million contacts globally. Empower your marketing team with top-tier leads to enhance their efforts. This comprehensive approach not only boosts efficiency but also fosters stronger connections with potential clients.

Employees can be empowered to improve customer experience. Use an experience management platform to amplify your Voice of Customer initiatives. It converts customer feedback into real time insights and actions across the entire organization. Improve outcomes and drive action. Motivate and empower frontline staff with personalized dashboards and KPIs to encourage them to take action. Close the loop with case management to recover customers at-risk. Get immediate action through real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels and touchpoints. Unify operational and customer data into one enterprise view. Personalised event-triggered surveys allow you to engage customers right now. Focus your feedback on the most important moments of complaints management. In-depth insights and analysis. Flexible reporting dashboards provide relevant insights for each employee and business area.

Constellation HomeBuilder Systems provides innovative solutions as standalone or integrated systems, and a team of home building software experts bridges the gap between construction and technology. This software is built on the feedback and best practices provided by their customers – the best and brightest home builders across North America. As the largest provider of software and services in the building industry, Constellation HomeBuilder Systems has two goals: to empower builders with information to drive business objectives and to simplify the process of building homes and condos so you can maximize your return on investment. The company is a division of Constellation Software, publicly traded on the Toronto Stock Exchange. Complete ERP Systems: Enterprise Resource Planning systems for streamlined homebuilding -NEWSTAR -BuildTopia -FAST Homeowner Portals & Surveys: -Homeowner Central -CustomerInsight Listings & Lead Management: -NHLS Distribution Engine Benchmarking and Analytics: -BuilderMetrix Land Management: -LandDev Trade Portals: -TouchPoint -TradeTopia

IT support technicians play a crucial role in addressing specific challenges associated with the technology products and services provided by their employers, which may encompass a wide range of devices, such as computers, smartphones, and various software solutions. They are adept at troubleshooting and fixing technical issues through multiple communication channels, including phone calls, emails, or online support chats. It is essential for an IT support technician to be equipped to handle customer inquiries and complaints effectively. Working within an IT helpdesk environment, these professionals are responsible for resolving technology-related problems and conducting IT maintenance tasks. The demand for IT support is increasingly significant across both small and large enterprises in today's technology-driven world. Depending on their expertise and educational background, IT support specialists can pursue job opportunities domestically or internationally. With a continuous flow of job vacancies and competitive salaries, the current landscape presents a favorable moment to embark on a career as an IT Support Specialist. This profession not only offers financial rewards but also the chance to constantly develop one’s skills in an ever-evolving field.