Civica Complaints Management Description
Civica Complaints Management is an enterprise complaint management software, powered by the iCasework platform.
A cloud-based and user-friendly interface allows users to manage, capture, and learn from customer complaints, inquires, and feedback across your entire enterprise network.
Civica Complaints Management is highly configurable and can be tailored to meet your organization's complaints management needs. This will improve service levels, comply with regulations, and enhance the customer experience.
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Roles-based access to tickets
- Email integration that creates and acknowledges tickets automatically.
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- Roles based Customer Portal
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- API's for integration with third party software.
We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
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Pricing
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Civica
Year Founded:
2001
Headquarters:
United Kingdom
Website:
www.civica.com/complaints-management
Media
Complaint Classification
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Civica Complaints Management Features and Options
Complaint Management Software
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
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