eGain Social Description
In recent years, social networking has emerged as a dominant force on the Internet. With the widespread use of smartphones, consumers are now able to effortlessly share their opinions on products and businesses through platforms like Twitter, Facebook, blogs, and online forums. This dynamic exchange of information presents both challenges and opportunities for companies seeking to manage their brand image. If negative perceptions go unaddressed, they can escalate into significant public relations crises. Conversely, responding promptly and appropriately to such criticisms demonstrates a commitment to customer care. eGain Social™ stands out as a unique solution for managing social media, offering features that encompass social customer service, knowledge management, unified social publishing, and reputation oversight. By utilizing eGain Social Adapters, businesses can effectively monitor various social networks, including Facebook, Twitter, blogs, and forums, for specific keywords to stay informed about their online presence. Ultimately, leveraging these tools can significantly enhance a company’s ability to engage with its audience and protect its reputation in the digital landscape.
eGain Social Alternatives
SocialLadder
Discover the Power of SocialLadder: The Ultimate Ambassador Management Platform.
Streamline word-of-mouth marketing effortlessly. Identify, track, reward, and engage your brand's community effectively. Automate ambassador programs to focus on nurturing relationships with your biggest fans.
Trusted by top ambassador teams worldwide. SocialLadder offers unified collaboration to scale your team and build a loyal community. Manage recruitment, onboarding, tasks, and payments from a single platform.
Leverage machine learning to identify top customers and influencers for maximum impact. Chat, push notifications, interactive message boards, and more give ambassador managers a customizable way to share content & engage with the community at scale. Assign tasks in the real world and online to users or user segments.
Start marketing through your customers, not just to them. Join SocialLadder today to unlock the true potential of word-of-mouth marketing. Empower your ambassadors and drive exceptional brand growth.
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CivicPlus Social Media Archiving
The most reliable archiving software in the world for managing records compliance and risks for public entities. CivicPlus Social Media Archiving is a software that connects directly with your social networks in order to capture, preserve and archive all content posted and engaged in by your organization in context and near-real time. All of this information is stored in a secure, easy-to-use archive that allows you to manage your online communications, as well as help your organization comply with public records laws and regulations. Social media archiving ensures that your organization's communications will be saved, so you can easily respond and comply with public records laws. All content, including deleted or edited posts and comments, can be captured and preserved. Replay recordings in their original context, and ensure their authenticity using digital signatures.
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Employee Advocacy by Sprout Social
Sprout Social’s Employee Advocacy platform is designed to expand brand reach by turning employees into powerful social media advocates who share pre-approved, on-brand content with their personal networks. This approach boosts organic social media reach significantly while saving organizations money on paid advertising by leveraging earned media value. Employees benefit from easy-to-use tools to discover, share, and engage with content on platforms like LinkedIn, X, Facebook, and Instagram, all while staying compliant with company messaging guidelines. The platform supports targeted communications through newsletters or workspace integrations like Microsoft Teams and Slack. Employers can monitor campaign success through comprehensive metrics that link advocacy activity to tangible business outcomes such as lead generation and event registrations. Gamification elements encourage employee participation and engagement. Sprout Social also offers customizable workflows and multi-language support to fit diverse organizational needs. It’s a strategic tool for companies aiming to strengthen brand awareness and drive sales through authentic employee voices.
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MeetEdgar
MeetEdgar alleviates the pressures associated with social media management, transforming your efforts into tangible success through features that streamline the often time-consuming aspects of content administration across various platforms. It automates posts for your accounts on Facebook, Twitter, Instagram, and LinkedIn, even crafting the messages for you—yes, really! By sourcing memorable quotes from articles or blogs, Edgar allows you to effortlessly share content with just the click of a button, making the process feel almost magical. If you come across a compelling article that you'd like to promote on your social media, you can utilize our Chrome Extension (or Safari/Firefox Bookmarklet) to create as many as five pre-written posts straight from the content! Furthermore, you can effortlessly organize your content into distinct color-coded categories such as “Blog Posts” or “Cute Animals.” This flexibility allows you to establish a tailored posting schedule, for instance, by designating Tuesdays for Blog Posts and reserving Fridays for Cute Animals, ensuring your content remains fresh and engaging throughout the week.
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Integrations
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Company Details
Company:
eGain
Year Founded:
1997
Headquarters:
United States
Website:
www.egain.com/products/social/
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Business Hours
Online Support
eGain Social Features and Options
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