eCasework Description
Management of casework for councillors or other elected representatives
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Resolve Enterprise
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Pricing
Pricing Starts At:
$5.00/month/user
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Porism
Year Founded:
1987
Headquarters:
United Kingdom
Website:
eCasework.com
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Webinars
Live Training (Online)
Customer Support
Online Support
Business Hours
eCasework Features and Options
Complaint Management Software
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
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