Alternatives to Vtiger Help Desk

Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom. Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.

ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.

SysAid is an AI-first ITSM and Help Desk platform designed to make IT teams more efficient. Powered by Agentic AI, it accelerates issue resolution, automates repetitive tasks, and helps IT shift from firefighting to driving strategic impact. With no-code workflows, AI-powered ticket handling, and a modern self-service portal, SysAid lets your team focus on what matters most—delivering business value. At the core is Agentic AI: a powerful operational layer where AI Agents take the first action—boosting efficiency and speeding up resolutions. SysAid is built with enterprise-grade security, governance, and responsible AI—complete with customizable guardrails and controls. Go live in weeks with fast, code-free onboarding—no complex migrations or steep learning curves. Flexible, scalable, and supported by award-winning service, SysAid is ITSM run by AI—and by you.

LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand! • A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more. • HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption • Quick and easy installation. No setup fees or contracts. • Free 30-day trial • Free training and 24/7 support

OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.

ResolveEasy is a powerful solution that simplifies customer service and internal problem resolution. It offers multi-channel communications, real-time tracking of performance, and task automation. ResolveEasy increases productivity through workflow optimization. Customizable features and integrations ensure that the software is tailored to your business's needs. It excels in direct customer communication via ChatGPT-backed WhatsApp, and real-time reports. WhatsApp makes it easy to do all of this. ResolveEasy's collaborative task management and adaptability to existing applications empowers teams with efficient operations and top support. ResolveEasy can be customized to meet the needs of any business. Businesses of all sizes and in many different industries use ResolveEasy. It is designed for both customer service teams as well as internal support units. It offers streamlined communication, real time performance insights, and task tracking.

BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Accelerate your response to customer needs and watch them rave about your service, leading to more frequent interactions! Enhance the efficiency of job and ticket creation by offering precise suggestions for calls, enabling quicker assignments and resolutions. By utilizing established templates, you significantly reduce the necessity for repetitive typing, thereby speeding up ticket generation. With predefined solutions tailored to different call types, you can achieve a higher rate of first-call resolutions. Additionally, automate the creation of calls from emails and ensure they are directed to the correct team member without delay. Implement escalation email alerts for call assignments, overdue tasks, and other critical assignments. You can also export call data and essential metrics to MS Excel for comprehensive analysis. Furthermore, our application provides options for product and issue analysis to support quality control monitoring, along with features for managing costs, compensation, and revenue reporting. This robust, web-based Service Desk application is designed to accommodate intricate workflow routing, ensuring all aspects of customer service are efficiently managed. Overall, the system is tailored to enhance productivity and improve customer satisfaction substantially.

Customer service plays a crucial role in a company's overall marketing strategy. Exceptional customer service is the most effective way to ensure customer happiness. Maintaining customer satisfaction is essential for driving successful growth. Interestingly, acquiring a new customer is five times more labor-intensive than retaining an existing one. Demonstrating to your clients that you fulfill your promises sets you apart from your competitors and fosters customer loyalty. Clients not only desire high-quality products but also expect prompt and precise service. A well-structured Help Desk system can streamline your customer support operations. This system will ensure that support inquiries don't get overlooked, facilitate tracking until resolution, enhance customer satisfaction, and most importantly, uplift the morale of your support team. Furthermore, adopting a new Help Desk solution can be cost-effective and does not demand extensive resources. It’s also worth noting that implementing such a system can be achieved without any technical expertise.

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

Discover the essential features of AzureDesk designed for enterprise-level systems that cater to businesses while keeping user costs low. This platform offers comprehensive solutions for addressing customer concerns through its powerful Ticket Management System, ensuring an efficient response process. AzureDesk accommodates an unlimited array of email addresses, transforming incoming emails into tickets that are easily managed within the system. The Support Center operates around the clock to address customer inquiries, providing seamless service even when you're unavailable. Additionally, AzureDesk allows integration with various applications such as JIRA and Slack, enhancing workflow and communication. Gain valuable insights through reports that evaluate customer interactions and assess team performance over time. Collaborate effectively by tagging team members in private notes using a Twitter-like handle, facilitating teamwork in resolving tickets. Moreover, AzureDesk ensures compliance with ISO27001 standards, allowing for secure and efficient management of support tickets. Overall, AzureDesk streamlines the support process, making it an invaluable tool for businesses seeking to enhance their customer service capabilities.

Artologik HelpDesk thrives on the importance we place on relationships. Your experiences motivate us, and we are dedicated to establishing the resources that enable you to deliver outstanding support. With over thirty years of expertise backing us, we help you streamline your communication channels. Implement omnichannel ticket registration to enhance the simplicity of your support system. Empower your team with dashboards and collaborative tools that facilitate smooth ticket management. Evaluate and enhance your processes by utilizing reporting tools to pinpoint areas needing improvement and monitor their progress. Retain resolved tickets to create your FAQ by incorporating completed cases, thus working more efficiently. Bolster your brand by offering technical support or usage guidance. Foster customer relationships while adeptly handling complaints, returns, and refunds, ensuring satisfaction. Equip your organization with a reliable tool for managing HR inquiries related to salaries and agreements, thus promoting a more organized workplace. Additionally, by prioritizing customer satisfaction, you can create a loyal client base that trusts your services.

This solution streamlines your customer engagement operations and efficiently resolves support inquiries. By integrating all your communication channels into a single, user-friendly platform, you can enhance the productivity of your agents, leading to happier employees. You can create response templates, automate replies to common queries, adjust customer statuses automatically, and tag customers accordingly. Simplifying your workplace not only boosts efficiency but also enhances workflow. Utilize tags, manage agent assignments, control service level agreements, apply filters, and take advantage of response templates among other features. UseDesk enables you to monitor your response times and generate performance reports for your teams. Designed for ease of use, UseDesk offers pre-configured integrations, or you can connect your systems via our open API and SDK for iOS and Android. This way, your staff can work seamlessly without the need to switch between multiple applications, facilitating a more cohesive working environment. Ultimately, this platform fosters better communication and support for your customers.

Risotto is an innovative platform powered by AI that serves as an IT help desk, specifically tailored to enhance IT service management within the Slack environment. This solution empowers organizations to alleviate the burden on IT staff, boost service efficiency, and ensure compliance, all while functioning seamlessly in Slack. By integrating with popular tools such as Slack, Jira, and Okta, Risotto effectively removes the delays associated with traditional IT and HR support requests. It carefully monitors software access requests and autonomously resolves tickets, while also providing escalation to team members with relevant information for cases that require human intervention. Additionally, Risotto aids users in troubleshooting issues it has previously encountered by guiding them through a step-by-step resolution process. Consequently, IT and HR teams are liberated to concentrate on more strategic initiatives. Offering a superior, faster, and more secure support experience, Risotto caters to the needs of organizations of all sizes and ensures efficiency across the board. Ultimately, Risotto not only transforms IT support but also empowers employees to resolve issues independently.

Teamwork Desk is a comprehensive helpdesk solution that allows you to efficiently oversee your incoming communications and ticketing process from initiation to resolution, all while remaining unobtrusive to the customer. Serving as a centralized support hub for creating help documents and managing inbound inquiries, Teamwork Desk enhances your ability to provide outstanding customer service, enabling quicker problem resolution and allowing customers to access answers, receive support, and monitor their tickets from any device. The Helpdesk Ticketing System offered by Teamwork ensures that your team has complete visibility into all customer interactions in one unified platform, preventing important details from getting lost in fragmented emails and facilitating exceptional support at scale. By transforming emails into tickets, you can foster a more collaborative environment, allowing your team to track, manage, and organize customer interactions from a single location, ultimately making them more responsive and improving the overall customer experience. This streamlined approach not only enhances communication but also significantly contributes to customer satisfaction and loyalty.

SherpaDesk, an all-in-one helpdesk program, is easy to use. Professional services with all the tools you need You can run your business and have the time to do what you love best: Your customers will receive world-class support

Abhisi streamlines your operations by removing the expense and inconvenience associated with juggling multiple subpar tools. This robust all-in-one platform is crafted to enhance sales while cultivating a dedicated customer base. You can engage with your clients promptly and effectively across their preferred communication channels. Abhisi empowers you to assist your customers swiftly, fostering trust and satisfaction, ultimately minimizing returns, refunds, and customer turnover. There's no need for installation or server configuration; just redirect your support emails to Abhisi and enjoy a seamless experience. With quick and highly effective predefined responses, addressing support inquiries takes just a few clicks. Time is now in your favor, as you can manage support requests at any time, using any device, from anywhere in the world. Its intelligent processing capabilities streamline tasks such as replying to messages, assigning responsibilities to team members, sending out notifications, and tagging conversations for better organization. This comprehensive solution not only simplifies customer support but also empowers businesses to thrive in a competitive market.

SutiDesk offers a user-friendly online helpdesk software designed to assist customer support across organizations of various sizes. Its intuitive and collaborative interface facilitates quick and effective resolution of customer inquiries, while offering comprehensive oversight of support requests. The platform allows businesses to efficiently manage and monitor support tickets and associated activities all from one central location. With SutiDesk, there is no need for installation, making deployment a breeze. It helps in minimizing both ticket resolution times and overall support expenses. Accessible from any device at any time, it ensures top-tier support ticket management capabilities. Additionally, it enhances customer service efficiency through automated processes for converting emails into tickets and managing customer cases. This tool guarantees consistent support for both new and existing customers while enabling the collection of support tickets from various channels. Furthermore, it allows businesses to deliver personalized assistance to their clientele, making it a fully equipped solution that scales with organizational growth. SutiDesk not only streamlines operations but also fosters stronger customer relationships.

Enhance your incident management and help desk productivity with Infizo Desk, the premier software solution utilized across various sectors. Effortlessly handle and prioritize help desk tickets through advanced features such as automated categorization, smart ticket assignment, and thorough incident tracking, all aimed at reducing response times while boosting operational effectiveness. Our advanced ticketing system software ensures timely tracking and management of help desk tickets, leading to swift issue resolution and improved customer satisfaction. Tickets can be assigned to specific groups or individuals, simplifying the assignment process and promoting accountability for every action taken. Incoming emails can be automatically transformed into help desk tickets, facilitating easy integration with your email communication. Additionally, you can establish service level agreements (SLAs) for ticket response and resolution timelines, guaranteeing swift and efficient support while enhancing overall user experience. By choosing Infizo Desk, you are taking a significant step towards optimizing your help desk operations.

Live chat with customers and visitors now. The most customizable widget allows you to convert more leads, drive sales, and provide faster customer service. Your website will instantly increase visitor to lead conversions. All you need is a modern web chat with automated greeting messages. You can pre-qualify leads by automatically collecting their contact information and messages. You can reply immediately or when your team is online. HelpCrunch Live chat has Help Desk features that will help you increase your support team's productivity. One support agent can simultaneously manage up to five chats with customers. You can localize your chat widget to different markets, change its button style, wallpapers and more - it will fit your brand perfectly. Pre-made answers to common questions will help you respond faster. Never miss a word.

Introducing an effective yet straightforward help desk solution, EvantoDesk eliminates the need for ticket IDs and customer portals, opting instead for direct personal emails that create satisfied customers. With this approach, there are no cumbersome ticket numbers or login requirements; customers simply receive an email response. This system allows for the swift management of customer communications while ensuring that every inquiry is addressed without oversight. Team members can effortlessly collaborate on any email through features like @mentions and notes, enhancing communication and productivity. Gain insight into your team's efficiency with important metrics, including response times, resolution rates, and customer satisfaction scores. Relying solely on traditional email can lead to time-consuming issues like repeated responses and confusion over who is handling specific inquiries. EvantoDesk streamlines these processes, ensuring your team operates efficiently while maintaining high levels of customer contentment. Trusted by a diverse range of businesses, EvantoDesk is designed to enhance both team effectiveness and customer relationships. This software empowers companies to deliver exceptional service while simplifying the help desk experience.

Software that enables businesses of all sizes to deliver WOWing customer experiences is affordable, flexible, and easy-to-use. Wowdesk automates the recording, tracking, and life-cycle of customer service inquiries, and streamlines the resolution process. Wowdesk combines all customer requests from multiple channels into a single platform. Wowdesk automates your complaint management processes to meet regulatory and compliance requirements, ensure customer happiness, prevent recurring issues, and track and manage customer complaints more effectively. Dashboards and powerful reporting tools provide meaningful metrics for measuring performance, customer satisfaction, return on investment, and performance.

Transform your service desk operations with ServicePRO! Whether you need to automatically sort incoming emails, elevate requests, track service level agreements, or dispatch personalized status updates to stakeholders, ServicePRO’s powerful rule engine allows you to accomplish all of this using its user-friendly rule designer interface. Effortlessly oversee requests designated to you and your team from a centralized dashboard. Create and handle service requests with ease to ensure optimal customer service. Set up alerts and notifications to ensure both your support representatives and customers remain informed in real time. Swiftly and effectively log new requests for frequently encountered issues. Select from a variety of project templates to manage multiple tasks simultaneously and streamline standard procedures. Collect additional data to expedite issue resolution, reduce resolution times, and improve reporting capabilities. An alert serves as an automated message indicating that a specific event has taken place, signaling that some action is required to address the situation. By implementing these features, teams can enhance their workflow efficiency and significantly improve overall service quality.

Fixify is an advanced IT help desk solution that merges artificial intelligence automation with human skill to optimize support operations. By effortlessly integrating with current ticketing systems, Fixify can automate as much as 75% of Tier 1 and Tier 2 support requests, including tasks like password resets, application installations, and hardware troubleshooting. Its AI-driven ticket categorization captures patterns and trends, which aids in efficient triage and swift resolution. Additionally, real-time sentiment analysis leverages advanced language models to monitor user interactions, identifying emotional shifts and helping analysts deliver compassionate support. Fixify provides comprehensive visibility and oversight through dashboards that monitor key metrics such as response times, service level agreement compliance, and user satisfaction ratings. The platform is designed to accommodate multi-timezone operations, ensuring that global teams receive consistent support regardless of location. With customizable workflows and seamless integration with popular tools such as Slack and Teams, Fixify significantly improves the overall experience for end-users while fostering a more effective support environment. Ultimately, this innovative solution aims to enhance productivity and satisfaction for both users and support teams alike.

NetResults® Corporation creates and sells NetResults Tracker™, a user-friendly web-based collaboration software solution designed to assist businesses in efficiently monitoring, managing, and resolving various operational challenges. This tool is versatile, serving purposes like bug and defect tracking, issue resolution, change and workflow management, as well as providing help desk support, a knowledge base, and an automated support portal. It stands out as a comprehensive web-based collaboration solution that streamlines the tracking of business problems and facilitates their resolution. The Standard Edition of NetResults Tracker offers enhanced collaboration capabilities, including features such as alerts, escalation options, and discussion threads, which further optimize team interactions. Our clientele spans a wide array of sectors, such as broadcasting, consulting, entertainment, finance, government, hardware, healthcare, manufacturing, pharmaceuticals, retail, software, system integration, telecommunications, transportation, and utilities, highlighting the tool's broad applicability in the business landscape. By leveraging this robust software, organizations can significantly improve their operational efficiency and communication.

Experience streamlined support team functionality that allows you to manage customer inquiries effortlessly: from contact forms and emails to orders. Efficiently consolidate all customer communication, whether it comes through email, Twitter, or Facebook, into a single platform. Each request is transformed into a helpdesk ticket and directed to the appropriate support team member. Explore options for both downloadable and cloud-based versions. This helpdesk solution is designed to handle a high volume of customer interactions while automatically routing them to the correct department or agent, ultimately minimizing workload and enhancing customer satisfaction. The Open Source PHP HelpDesk offers you the ability to oversee your support agents' workflows, thereby boosting customer contentment. Stay tuned for upcoming features, including response time analytics. The ecommerce-ready customer help desk ticketing system is the ideal choice for organizing customer support for your online or multivendor business, whether you are a small or medium-sized enterprise. This comprehensive solution not only streamlines operations but also fosters a more responsive customer service environment.

Rapidly deploy a cloud-based Instant Chime application – let our experts handle the setup – usually operational in under 24 hours. Equip your service desk and support teams, turning your IT service desk agents into champions. Direct both internal and external instant messaging click-to-chat inquiries from your website or other platforms to your sales or support divisions, fully utilizing your Microsoft O365 subscription. Enhance agent efficiency and knowledge management by enabling multiple simultaneous chat interactions to be managed and resolved effectively. Increase case handling capabilities with reduced resources and lower average response times. Facilitate connections between employees or customers and any agent regardless of their location through Microsoft Skype for Business. Leverage your current Microsoft Skype for Business (S4B) accounts to manage incoming service or sales inquiries, enabling seamless web chats to and from S4B. This innovative solution not only streamlines communication but also fosters a more responsive support environment.

Every day, countless individuals rely on HESK help desk software to efficiently manage, sort, and address customer inquiries. A remarkable 86% of users report that the built-in knowledge base has significantly reduced their volume of support requests. By providing timely information, it ensures customer satisfaction while keeping your team organized and proactive. You can easily launch your help desk within minutes through the user-friendly HESK cloud service. Customers can quickly find solutions to frequent problems via the knowledge base, and when they encounter new issues, they can submit a support ticket. These tickets can be prioritized based on urgency, categorized for better organization, and filtered in various practical ways. Additionally, you can create staff accounts, manage their permissions, and monitor their activities effectively. Each support ticket not only includes essential details about the request but also facilitates ongoing communication between you and the customer, fostering a collaborative resolution process. Ultimately, HESK enhances the overall efficiency of customer support operations, allowing teams to serve their clients better.

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

A help desk is a central part of a business's ability to respond to customers and provide quick, efficient support through multiple channels. These channels include live chat, call log, phone system integration, knowledgebase articles, news items, as well as a ticketing system and ticketing system. Customers can also interact with the business through these channels. The help desk consolidates all of these channels into one interface and not scattered across multiple systems. All communication can be reported and used to ensure customers receive the best service possible in a short time. A ticketing system converts customer's email into a ticket and routes the ticket to an agent who can quickly resolve a problem or answer any questions.

Accelerate ticket resolutions in real-time by approving, assigning, and addressing them using cutting-edge AI technology. Experience a range of innovative features, including integrated field support, ticket creation through WhatsApp, chatbots, and self-service portals. Harness prebuilt helpdesk workflows driven by ML/NLP algorithms, eliminating the need for agents and customers to sort through allocations based on product catalogs or issue classifications. Effortlessly enhance critical KPIs such as CSAT, FCR, and CES while gaining insights by transforming customer analytics into actionable helpdesk strategies. Utilize a unified source of truth that empowers agents to deliver personalized interactions, ensuring customers feel appreciated and understood. Seamlessly integrate with external applications to elevate customer support, all while minimizing time, effort, and operational costs. Quickly connect with platforms like Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp. Infraon Helpdesk streamlines processes with its user-friendly interface, significantly boosting agent productivity for more proactive customer assistance. Ultimately, this comprehensive approach not only improves customer satisfaction but also optimizes overall service efficiency.

eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.

Elevate your business with a comprehensive all-in-one SaaS solution that enhances your effectiveness and success in managing customer relationships. Allow AI to effortlessly handle your customer interactions, providing immediate responses and freeing up valuable time for you to concentrate on your primary responsibilities. Obtain profound insights into customer behavior through real-time data and analytics, enabling you to make well-informed decisions and boost customer engagement. Reduce expenses with our help desk, which comes with a full range of features at no cost, supporting your customer service needs without any hidden fees. Streamline and enhance communication within your support team, making interactions smoother and more productive for your customers. Gather and preserve unlimited data to gain a thorough understanding of customer preferences and behaviors. Enjoy complete access to all help desk functionalities without incurring any costs. Effectively engage with your target audience by delivering timely and relevant messages. Additionally, easily establish and monitor campaign objectives in real-time to evaluate your performance and optimize strategies for success. This holistic approach will ultimately help you build stronger relationships with your customers and drive business growth.

We are an intelligent HelpDesk. We will optimize your management processes, increase productivity of your team, and increase the efficiency in your support. Your customers will have more options by opening tickets from different devices. You have more control over how you configure your customers' SLA. The inventory management app can be used to monitor and control the entire equipment park of customers. You can increase the productivity of your technical support staff with intelligent and automated inventory management. Optimize your customer relationship and management! Receive alerts about key machine features via your dashboard. Automation, workflow and ticket triggers. Password Vault, satisfaction survey and ticket scheduling. Follow customer, service catalog, follow tickets, ticket conference, advanced dashboard.

A Shared Inbox, Ticketing System, Knowledge Base, and Contacts can enhance customer satisfaction while streamlining departmental organization. By categorizing your corporate inbox according to departments and the types of inquiries received, you can create a more efficient workflow. Boost customer satisfaction and minimize support requests by providing around-the-clock service all year long. Your leads and contacts will be neatly organized for maximum convenience, enabling you to follow up effectively, close sales, and upsell prospects with ease. Enhance the customer experience and improve interdepartmental communication using insightful data such as conversation histories, daily resolved issues, tags, trends, and a team leaderboard. Our dedicated team understands the challenge of meeting the diverse needs of every customer, given their unique nature. We are committed to addressing these unique requirements and ensuring that your service excels. Additionally, we recognize that adapting to customer feedback is crucial for ongoing improvement.

Consolidate your Sales, Service, or Support channels onto a single interface with Adereso Help Desk, the omnichannel platform designed to enhance all aspects of Customer Experience by cutting costs, streamlining operations, and monitoring your team's effectiveness. Seamlessly integrate the most widely used channels into our application, ensuring that no message goes unanswered thanks to our efficient ticketing system. Provide tailored attention for each inquiry, as you can connect platforms like Facebook, Messenger, Live Chat, Email, Twitter, WhatsApp, and more. With our helpdesk solution, you’ll maintain continuity in conversations, as each ticket includes a complete history of interactions, eliminating the need to repeat questions. Effortlessly unify tickets from various channels using Adereso Helpdesk’s omnichannel capabilities, allowing for smooth transitions between different communication mediums. You can also send and receive images or files, such as screenshots or fun Facebook stickers, enhancing the dynamism of your conversations. This level of integration ensures a more cohesive and efficient customer support experience, ultimately boosting satisfaction and loyalty.

Information equates to influence, and applying that knowledge enhances effectiveness. Support teams possess the deepest understanding of customer challenges and the optimal solutions to address them, making a knowledge base an essential element of an organization's strategy for customer experience. This resource organizes common inquiries, product information, policies, and additional resources, providing valuable insights to both customers and support agents. Zendesk Guide, when integrated with Zendesk Support, functions as an intelligent knowledge base designed to assist your team in consistently refining content, ensuring it remains current, and delivering it to customers almost instantaneously. By utilizing a well-structured knowledge base, companies can not only enhance customer satisfaction but also streamline their support processes significantly.

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction

The Anakage End User Support Automation platform for IT Service Desk employs a multifaceted strategy aimed at minimizing support tickets from the outset, addressing issues proactively before users are even aware, ensuring compliance, and streamlining your extensive processes through automation. Our Cobots empower users by enabling them to independently resolve issues related to their machines and applications. Designed to function as intelligent agents, these Cobots can monitor endpoints, constantly observe conditions, and take action proactively. They also have the capability to deploy themselves to necessary endpoints to rectify problems before users experience them. As systems grow in complexity and scale, you can effectively support a larger user base and maintain environmental compliance without the need for additional support personnel. This innovative approach not only enhances user experience but also optimizes operational efficiency across the board.

ReplyDesk is a complete multichannel ecommerce helpdesk solution, designed to enable sellers to manage all their pre- and post-sale service from a single platform. With integration for the internet's leading marketplaces like Amazon and eBay, shopping carts like WooCommerce and Shopify, social media platforms like Facebook and Instagram, and email services like Gmail and Yahoo, ReplyDesk aggregates all your customer support channels into a single inbox. ReplyDesk also helps you stay on top of your customer service with essential help desk tools like SLA timers, AI-generated and optimized replies, automated help desk features, and a multichannel order management platform for managing orders from all channel in one place.

Rezolve.ai is a GenAI-enabled employee support and engagement solution that integrates with Microsoft Teams, elevates employee experience, unlocks enterprise knowledge, and unleashes digital dexterity for enterprises. Rezolve.ai AITSM elevates employee experience, unlocks hidden enterprise knowledge, and unleashes digital talent, making it an indispensable tool for organizations looking to enhance their IT capabilities and drive innovation. Benefits of Rezolve.ai: • Enhance your service desk efficiency • Elevate your employee satisfaction (ESAT) and wait time • Provide support 24x7 • Eliminate Enterprise Friction • Increase Employee Productivity • Boost your ROI • Unleash digital dexterity • Engage your employees via MS Teams

House-on-the-Hill Software is designed to assist you and your key stakeholders effectively. We offer a range of four versatile solutions: IT Service Management, FOI & Case Management, Facilities Management, and Customer Service. Our software is adaptable, cost-effective, and developed with your needs in mind. The ready-to-use House-on-the-Hill Software is available for deployment either in the Cloud or on-site, allowing you to choose the option that best suits your organization's requirements. Enhance your ITIL-driven service desk with an extensive suite of tools, streamlined workflows, and a self-service portal for users. Our paperless solution facilitates the management of new requests submitted by the public through the portal or via email, enabling these cases to be classified into various types and workflows. This functionality empowers your sales team to deliver exceptional customer support. By leveraging data-driven insights from reports and key performance indicators, you can continuously refine and enhance your service offerings. A focus on innovation ensures that your organization remains adaptable and responsive to changing demands.