TellerGraph Description
For an extended period, TELLERGRAPH has established itself as the benchmark for tools designed for branch staffing. Its implementation spans across numerous financial institutions and even extends to the phone support and order departments of various non-bank organizations. This versatile tool is ideal for any environment where customers experience wait times for service. The TELLERGRAPH Teller Staffing Model operates on a PC, calculating optimal staffing levels based on predetermined maximum wait times and other criteria specified by the bank. The software visually represents staffing needs throughout the day, segmented by each day of the week. These visualizations enable a comparison between current staffing levels and proposed schedules, assisting in optimizing both customer service and staff efficiency. Additionally, service and activity benchmarks can be tailored for different locations, accommodating up to four service areas per branch, thus providing a comprehensive view of staffing and scheduling data. This flexibility ensures that each branch can effectively meet its unique operational demands.
TellerGraph Alternatives
WaitWell provides organizations with a modern way to coordinate walk-in traffic and scheduled services through a secure, cloud-based queuing and appointment platform. Customers can join virtual queues or book appointments via QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions, explains services, and routes customers into the correct line using natural language. Customers receive live status updates and AI-driven wait time forecasts that reduce uncertainty.
WaitWell includes strong real-time reporting and operational dashboards. Waillo Insights builds on this foundation by enabling leaders to ask plain-language questions of their data to uncover service constraints, monitor performance trends, and refine staffing decisions. With real-time visibility, integrated payments, open APIs, and HIPAA and SOC 2 compliance, WaitWell supports scalable, efficient service delivery across locations.
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Access your bank's or credit union's financial performance from anywhere, anytime. Secure, cloud-based access gives you insight into your bank's financial performance. With a few clicks, you can access margin components, branch performance, forecasts, and more. The Banker's Dashboard and Credit Union Dashboard integrate seamlessly with your core processor. Easy setup allows you to immediately improve your bottom line. Automate reporting and eliminate errors so you can focus on higher-value tasks. Multiple forecast scenarios can be quickly run and revised, allowing you to analyze variances and other strategies. Compare branch performance. For better results, institute best practices and hold branches accountable.
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FlexShift
Employee turnover, sick leave, and vacation requests can complicate efforts to maintain a steady workforce. To address this challenge, we developed FlexShift, an on-demand staffing solution tailored for businesses with fluctuating shift requirements. This platform allows you to easily hire temporary staff when your team is understaffed, and you can also create shift schedules for your existing employees within the same interface. Unlike conventional staffing agencies that impose high fees and offer low wages to their workers, our service only charges a 15% markup on each hour worked, which results in lower costs for you and higher pay for our workers, ensuring satisfaction for both clients and staff. FlexShift operates as a dual-purpose platform: one side focuses on employee scheduling, while the other facilitates quick access to vetted temporary workers. On one side, you can confidently develop schedules for your team, and on the other, you can fill any scheduling gaps promptly with qualified temps. All FlexTemps undergo a thorough vetting process and are insured, and we perform regular audits to ensure that we consistently meet your temporary staffing needs effectively. Additionally, this innovative approach helps foster a more resilient workforce, empowering businesses to adapt to changing demands with ease.
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iStaff
iStaff offers a staffing software solution enriched with business intelligence designed specifically for staffing agencies involved in daily and weekly pay, skilled labor, medical staffing, and PEO services; it includes features such as applicant tracking and comprehensive payroll management. The metrics related to staffing businesses are crucial as they reveal the paths of both success and failure. Key Performance Indicators (KPIs) serve as essential tools for staffing agencies, highlighting the performance of each branch within the organization and shedding light on the factors leading to triumph or setbacks in a multi-office environment. iStaff's Business Intelligence platform empowers clients by providing fresh insights that facilitate informed decision-making for their operations. With visually appealing graphs and charts, users can easily assess branch profitability, identify which KPIs require enhancement, and recognize those that are performing well, making it simpler to determine the most effective strategies. Additionally, this level of analysis fosters a deeper understanding of the overall health of the staffing business, allowing leaders to adapt and thrive in a competitive market.
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Pricing
Pricing Starts At:
$10000 one-time payment
Integrations
Company Details
Company:
Castle Creative Services
Year Founded:
1981
Headquarters:
United States
Website:
www.castlecreative.com/tellergraph.htm
Media
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Product Details
Platforms
Windows
Types of Training
Training Docs
In Person
Customer Support
Business Hours
Online Support
TellerGraph Features and Options
Banking Software
ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring
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