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ease
features
design
support

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Write a Review

Description

For an extended period, TELLERGRAPH has established itself as the benchmark for tools designed for branch staffing. Its implementation spans across numerous financial institutions and even extends to the phone support and order departments of various non-bank organizations. This versatile tool is ideal for any environment where customers experience wait times for service. The TELLERGRAPH Teller Staffing Model operates on a PC, calculating optimal staffing levels based on predetermined maximum wait times and other criteria specified by the bank. The software visually represents staffing needs throughout the day, segmented by each day of the week. These visualizations enable a comparison between current staffing levels and proposed schedules, assisting in optimizing both customer service and staff efficiency. Additionally, service and activity benchmarks can be tailored for different locations, accommodating up to four service areas per branch, thus providing a comprehensive view of staffing and scheduling data. This flexibility ensures that each branch can effectively meet its unique operational demands.

Description

iStaff offers a staffing software solution enriched with business intelligence designed specifically for staffing agencies involved in daily and weekly pay, skilled labor, medical staffing, and PEO services; it includes features such as applicant tracking and comprehensive payroll management. The metrics related to staffing businesses are crucial as they reveal the paths of both success and failure. Key Performance Indicators (KPIs) serve as essential tools for staffing agencies, highlighting the performance of each branch within the organization and shedding light on the factors leading to triumph or setbacks in a multi-office environment. iStaff's Business Intelligence platform empowers clients by providing fresh insights that facilitate informed decision-making for their operations. With visually appealing graphs and charts, users can easily assess branch profitability, identify which KPIs require enhancement, and recognize those that are performing well, making it simpler to determine the most effective strategies. Additionally, this level of analysis fosters a deeper understanding of the overall health of the staffing business, allowing leaders to adapt and thrive in a competitive market.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Stackpile Yes 

Integrations

Stackpile No 

Pricing Details

$10000 one-time payment
Free Trial No 
Free Version No 

Pricing Details

$59 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Castle Creative Services

Founded

1981

Country

United States

Website

www.castlecreative.com/tellergraph.htm

Vendor Details

Company Name

Staffing Software

Founded

1999

Country

United States

Website

istaff.io

Product Features

Banking

ATM Management No 
Compliance Tracking Yes 
Corporate Banking Yes 
Credit Card Management No 
Credit Union No 
Investment Banking No 
Multi-Branch No 
Online Banking No 
Private Banking No 
Retail Banking No 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

Product Features

Applicant Tracking

Assessments Yes 
Background Screening No 
Candidate Management Yes 
Collaboration Tools Yes 
Internal HR Yes 
Interview Management Yes 
Interview Scheduling Yes 
Job Board Posting Yes 
Job Requisition Yes 
Onboarding Yes 
Recruiting Firms Yes 
Reference Checking No 
Resume Parsing Yes 
Resume Search Yes 
Self Service Portal Yes 
Workflow Management Yes 

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting Yes 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics Yes 
Profitability Analysis Yes 
Strategic Planning Yes 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Recruiting

Assessments Yes 
Background Screening No 
CRM Yes 
Interaction Tracking Yes 
Internal HR Yes 
Interview Management Yes 
Job Board Posting Yes 
Job Requisition Yes 
Onboarding Yes 
Recruiting Firms Yes 
Reference Checking No 
Resume Parsing Yes 
Self Service Portal Yes 

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