Alternatives to Speakfully

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Sage HR is a cloud-based HR and people management system that streamlines and automates HR processes throughout the entire employment journey. It also creates engaging and rewarding experiences and experiences for employees. Simply upload your employee list to your online staff directory in a few steps. You don't have to worry about tracking shift changes and random time-off requests. Filters can be used to create custom reports or data rich company graphs. Sage HR is a complete solution for HR. The features don’t stop there, with an easy to access mobile app and highly valuable functionality including reports and data small to medium size businesses can rest assured that the people management piece is taken care of when using Sage HR. Find out more and enjoy a free trial today.

HR Acuity is the only platform that's specifically designed for employee relations and investigation management. Our HR case management solution allows organizations to create a better workplace and perform thorough and comprehensive fact-finding into employee conduct allegations, while minimizing legal and financial risk. The platform allows for consistent documentation, search, reporting, and post-hire as well as exit interviews.

Workpro does everything you need, and nothing you don’t. This is case management as it should be. Integrate with web forms, social media and company systems. Create, edit and save correspondence without leaving the case. All in an intuitive system trusted by some of the UK’s leading organisations. Consistent, compliant complaints handling: To help you get it right, Workpro provides an all-in-one solution that lets you track and manage every complaint. Know exactly who's doing what and when, using centralised dashboards that your whole team can access. Go beyond your standard HR system: Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time.

Revolutionize the way you handle case and complaint management with Resolve Enterprise. This software offers a highly adaptable solution designed to streamline your business operations, catering to everything from straightforward incidents or complaints to intricate cases and thorough investigations. With Resolve Enterprise, you can effortlessly monitor and search for every interaction related to a case or complaint using intuitive dashboards and comprehensive reporting tools. It not only assists in managing cases or complaints throughout their entire life cycle but also ensures efficient logging, task allocation, deadline management, and communication updates. Moreover, it provides robust document management capabilities that extend all the way to resolution, reporting, and in-depth analysis, making it an indispensable tool for any organization. By adopting Resolve Enterprise, you can enhance your operational efficiency and improve overall customer satisfaction.

Case IQ makes it easy to manage HR, fraud, compliance investigations, and more from start to finish with i-Sight. i-Sight is a cloud-based solution that helps organizations manage their investigations and analyze the results. The top features include workflow alerts, case review, collaboration, trend reporting, case assignment, and workflow alerts.

Innovative solutions that enhance the efficiency of HR teams and the overall employee experience are at the heart of PeopleDoc's HR Service Delivery offerings. Tailored specifically for HR professionals, these tools aim to streamline intricate processes and bolster compliance measures. Even more impressively, our solutions ensure that employees find their interactions with HR to be enjoyable and effective. The Employee Case Management and Knowledgebase feature allows individuals to address inquiries through a customized portal, facilitating the submission of HR requests for those requiring additional assistance. By automating tedious manual tasks, our system empowers more employees to focus on their roles without the need for coding expertise. Additionally, our advanced document management capabilities elevate secure document storage, making it accessible across various devices. Customizable dashboards provide clarity by aligning with your business's specific requirements and tracking essential KPIs to support informed decision-making. In doing so, these solutions foster a more engaged and productive workplace atmosphere.

Assisting employee relations teams in streamlining workplace investigations enhances their ability to provide better support for employees. Your employee relations team deals with a wide variety of HR issues, necessitating adherence to specific policies to properly address discrimination, harassment, and other misconduct, which ultimately minimizes the likelihood of grievances and legal disputes. Civica Employee Relations transcends the role of a mere information recording system; it offers a structured approach for each type of case, ensuring that all pertinent information is centralized and easily accessible for efficient management. This comprehensive solution not only improves case handling but also fosters a more supportive work environment for all employees involved.

Ekdesk's Case Manager software allows you to easily document workplace issues, from employee performance or misconduct to harassment, discrimination complaints, and store them in a central, auditable and searchable database. Case Manager Enterprise supports multiple users and e-discovery functions.

HR HelpDesk stands out as a premier software solution for automated HR case management and call tracking. This platform, also known as HR Case Management, empowers human resources departments and HR service centers to effectively handle employee inquiries, thereby enhancing service delivery, streamlining workflows, and ensuring cases are resolved efficiently. With years of experience in the HR software sector, our dedicated team possesses a deep understanding of the needs of HR professionals, having collaborated with thousands to refine software solutions over the years. This understanding is vital, as it allows HR to focus on strategic tasks instead of being bogged down by repetitive questions from employees. By providing easy access to relevant information, we significantly boost the value HR brings to the organization. Reducing frustration in the workplace not only elevates employee engagement but also fosters a more productive environment. When employees can readily find the information they need, they are more likely to concentrate on the aspects of their roles they are passionate about, ultimately benefiting the entire business.

Utilize Infor® Case Management for submitting, tracking, and addressing HR-related questions through a streamlined, self-service software solution for HR service delivery. Integrated into the Infor Global HR system, it enables employees, managers, and HR personnel to create and oversee cases, effectively handling most common inquiries directly within the platform. Benefit from a multi-tiered strategy for HR service delivery and utilize advanced HR case management tools. Access tailored, searchable, and browsable HR information to enhance the experience. Provide customized assistance to each employee while gathering insightful feedback post-case resolution to refine your procedures. Furthermore, ensure that cases are directed to the right resources for optimal resolution and support.

Discover how clients have tailored Spot workflows to align with their organizational culture and regulations. Implement Spot to enhance sensitive internal communications among employees, supervisors, and human resources. Compared to other platforms, Spot achieves a greater rate of employee follow-up engagement. By serving as an impartial intermediary, Spot provides chatbots and anonymous email options that facilitate open communication channels. Spot transforms labor-intensive and error-prone internal processes into user-friendly experiences, minimizing risks and time wastage. With guided workflows tailored to your specific policies, you can significantly reduce the number of incidents that reach your attention unnecessarily. Enhance delicate communication by providing various channels for HR and staff to engage in ongoing discussions, whether anonymously or not. Your data should be an asset for your organization, and Spot seamlessly integrates with your current systems while ensuring you are never charged for access to it. This commitment to data accessibility empowers organizations to leverage their information effectively.

Civica Complaints Management is an enterprise complaint management software, powered by the iCasework platform. A cloud-based and user-friendly interface allows users to manage, capture, and learn from customer complaints, inquires, and feedback across your entire enterprise network. Civica Complaints Management is highly configurable and can be tailored to meet your organization's complaints management needs. This will improve service levels, comply with regulations, and enhance the customer experience.

Monitor all expenses related to cases, encompassing administrative costs, temporary staffing, employee absences, and tribunal fees. Stay organized with case dashboards that highlight important deadlines, a visual timeline of case progress, effective task management, and timely alerts. Your team will be informed of daily task deadlines through integrated emails, customizable letter templates, and document capture features. Identify trends and patterns with comprehensive reporting tools. Enhanced transparency regarding case expenses and durations empowers you to implement meaningful improvements. The tailored cloud-based system is designed to align with your policies and procedures, ensuring compliance and keeping your cases on track, ultimately allowing for quicker resolutions, minimizing tribunal risks, and freeing up time for relationship management. Assure HRCase serves as a cloud-based case management solution that facilitates the tracking, recording, and monitoring of employee relations cases, transforming your policies into clear, manageable stages and actionable steps for your team. This innovative approach not only simplifies the process but also enhances overall efficiency in handling employee relations matters.

CaseTrac is the most popular case management software on the market today. It features game-changing innovation in the use artificial intelligence, best practices workflows, and features designed by HR professionals for HR professionals. CaseTrac™, which offers the most comprehensive intake methods in the industry, allows you to report any company concerns and then collects, manages, and resolves any incident. We protect the anonymity and offer seamless communication with each individual who reports. ETHIX360 believes that more constituents will help your company learn, grow, and improve its overall performance. Our Web Services application provides an API to major HRIS solutions, allowing maximum utilization and value. The solution features a powerful workflow engine, notification matrix, and a comprehensive, user-friendly reporting and analysis platform.

Dovetail Software offers an HR Service Delivery Experience that includes HR Case Management and Employee Portal. It also provides reporting & analytics that enables HR to achieve excellence and meet the needs of modern HR teams. These requirements include improving the employee experience and improving the HR Experience of delivering human resources services. Dovetail Software was founded in 1996 as a CRM company (Customer Relationship Manager) based in Austin, Texas. It started out focusing on the customer service and support market and implementing products for large-scale enterprise organizations. We changed our focus in 2008 and created products for global workforces, specifically HR Service Delivery. Our current product line includes Employee Portal, HR Case Management, HR Knowledge Management, Reporting & Analytics, and HR Knowledge Management.

ServiceNow HR Service Delivery (HRSD) provides enterprises with a powerful, AI-enabled platform to transform employee support and workforce management. By consolidating HR services into a single employee portal, HRSD eliminates inefficiencies caused by scattered tools and manual processes. Employees can access resources, request help, and track their needs in real time through web, mobile, or virtual agent channels. With generative AI and automation built directly into the platform, HRSD can resolve routine inquiries instantly while escalating more complex issues to human agents when needed. Advanced tools like Employee Journey Management, Case & Knowledge Management, and Issue Auto Resolution support seamless workflows that adapt to changing employee needs. HR teams benefit from a dedicated agent workspace that centralizes data, tasks, and insights to resolve cases faster. Integration with the broader ServiceNow AI Platform ensures that HRSD connects with enterprise-wide processes, driving consistent and scalable employee experiences. Designed to enhance both productivity and employee satisfaction, ServiceNow HRSD helps organizations increase engagement while reducing costs and support overhead.

In the modern digital landscape, workers anticipate that human resources will provide instantaneous, on-demand services, yet achieving this is often quite challenging. Cherwell HR Service Management empowers organizations to enhance and automate HR service delivery, facilitating swift and effective case management along with a streamlined onboarding process, complemented by a self-service portal that fosters improved and more efficient employee service experiences. By automating internal onboarding tasks and seamlessly integrating with other departmental workflows, organizations can ensure that the transition for new hires is smooth and effective. Additionally, boosting HR staff productivity can be achieved by addressing the majority of direct employee inquiries through the HR self-service portal. This portal not only allows employees to easily access vital information regarding their employment, benefits, and company culture, but also encourages a more engaged and informed workforce. Ultimately, leveraging such technology can significantly enhance the overall employee experience within the organization.

Salesforce’s HR Service Management platform empowers both HR teams and employees with AI-driven solutions that simplify HR processes and enhance service delivery. With an intuitive employee portal, case management features, and automated workflows, employees can easily find answers and complete tasks without assistance. The platform supports seamless communication across channels such as email, phone, and messaging, while also leveraging AI to help HR teams resolve cases more efficiently and scale operations without increasing headcount. Salesforce’s HR Service is designed to drive employee satisfaction and optimize HR service management.

AllVoices is a confidential reporting platform designed to empower employees to report workplace concerns, thereby fostering an environment of diversity, equity, and inclusion. This tool allows individuals to anonymously communicate issues related to harassment, bias, and cultural challenges directly to company leadership. By gathering and anonymizing this data, AllVoices provides essential insights to leaders, enabling them to address concerns proactively. With access to real-time information, organizations can identify and mitigate potential issues before they escalate, leading to a healthier workplace culture where employees feel valued and heard. Employees often seek a secure channel to express their worries without the threat of retaliation. By encouraging open communication, companies can harness the valuable feedback from their workforce. AllVoices facilitates this process with a user-friendly interface and a robust encrypted messaging system, ensuring that reports remain confidential and that employees can comfortably share their thoughts and experiences. This approach not only enhances organizational culture but also fosters trust and transparency within the workplace.

Every day, HR teams receive hundreds of requests and queries from employees across the business. These queries can range from simple requests for information to long-running, complex inquiries and sensitive cases. Many Shared Services and HR teams are realizing that these processes are no longer possible to track using traditional methods. They are instead looking for solutions that can manage all of their work tasks from one platform. Sunrise HRCM will give HR teams a single platform for all employee support interactions. They will also be able automate and manage key HR processes and spot trends over time. This will ensure consistency and accuracy in issue resolution and advice. Sunrise HRCM is the ideal solution for HR Service Delivery and shared services capability.

Utilize essential metrics and data derived from various domains, such as sales, marketing, accounting, human resources, and project management, to make critical decisions; combine this with stakeholder feedback to comprehend the "what" and "why" behind your business data using AI. By leveraging these insights, your business can implement enhancements effectively. The automated processes for gathering, storing, visualizing, and consolidating vital metrics, data, and feedback through artificial intelligence streamline operations. AI also provides customized action recommendations tailored to your company's needs, enabling data-driven choices that align with your business objectives. With Industrytics, you can continuously gather and integrate data from multiple software applications, such as ERP, CRM, and accounting systems, as well as Excel spreadsheets, while benefiting from automated feedback surveys to further refine your strategies. This holistic approach not only empowers your decision-making processes but also fosters a culture of continuous improvement across your organization.

Leena AI is an AI-powered HR Assistant that provides instant responses to employee questions, improving employee experience. Leena AI can be accessed on multiple platforms and communication channels. Leena AI uses a standard platform UI to ensure minimal confusion and the best possible user experience. Leena AI allows multiple employees to communicate simultaneously. Leena AI eliminates the need to wait before asking a question or receiving an answer. Leena AI allows for personalized interactions with each employee. Leena AI uses the best security features to protect your data from prying eyes.

Ethicontrol is a platform that supports the entire lifecycle of a message, incident, or message - from its origination to its final resolution. Our web-intake supports 40+ languages as well as automatic translations. We offer voice processing and toll-free lines 24/7. Our case management support scenarios and workflows include delegation, classifications and priorities, tasks, case files and fact trees, team conclusions, and powerful analytics. Our platform is compliant to the EU Whistleblowing directive, UKBA, PIDA and Sapin II, FCPA as well as ISO 37001, ISO 37002, and many other frameworks. We offer pricing plans that can be customized for any company size. We don't charge users. Different options for rollout: Any location, jurisdiction, SaaS-based, on-premise or in any other manner.

Custodian oversees and safeguards your case and email data in Microsoft 365 by enhancing SharePoint's functionality to facilitate efficient case management. It offers secure and user-friendly tools for managing cases directly within Microsoft 365, which are conveniently accessible through Microsoft Outlook. Users have the ability to utilize SharePoint sites and lists for the storage of case-related content. Each case type can be easily and consistently structured with metadata, workflows, and policies. Additionally, it allows the creation of case templates tailored for various case types, providing essential frameworks for new cases. The flexibility of these templates, combined with the straightforward provisioning of cases and the capacity to display case documents in Outlook via a robust client, empowers organizations to adopt custodian for seamless SharePoint case management that users find intuitive and beneficial. This streamlined approach not only enhances productivity but also fosters a culture of effective case handling within the organization.

Utilize our user-friendly employee surveys to quickly gain insights and take action. By employing regular pulse surveys, you can effectively gauge employee engagement levels. Establish appropriate KPIs to monitor your progress and achievements. Our cutting-edge, scientifically-designed employee surveys require no prior expertise to implement. Create initiatives rooted in reliable data and easily accessible reports, all from a single platform. We are well-versed in collaborating with organizations across Europe, prioritizing anonymity, data security, and adherence to GDPR regulations. Access survey outcomes through our adaptable and easy-to-use dashboards, which come preconfigured for immediate use but can also be tailored to meet your specifications. Furthermore, Honestly allows you to export all your data in various formats such as PDF, PowerPoint, and Excel to facilitate effective communication with management. Our Employee Survey Platform stands out from other options, offering unparalleled features and support to enhance your organizational insights. With these tools at your disposal, fostering a positive workplace culture becomes not only achievable but also sustainable.

The World's First Fully Inclusive Cultural Benefits®, Platform. Espresa's cloud-based culture platform is designed to create an immersive experience for employees and a workplace that promotes total wellbeing, community, and appreciation. Espresa's Culture benefits® platform engages employees on-the-go, at work, and in the office. It also makes heroes out of human resources and benefits teams. You can create your own culture adventure. You can choose any solution that suits you and add culture modules as needed. You will also have a 360-degree view of employee engagement which provides real-time analytics. Espresa is SOC2-compliant and the only Culture Benefits Platform that offers Web Content Accessibility Guidelines compliance (WCAG) for an inclusive experience.

Our dedicated team is accessible around the clock, every day of the year. We provide real-time responses to our hotline in English, French, and Spanish, and we also offer interpretation services in an additional 150 languages, ensuring that callers can express their concerns in their preferred language. By fostering better communication between employees and organizations, we aim to nurture a culture rooted in integrity. The case manager interface is crafted to be user-friendly and straightforward, allowing management to easily track complaints, the progress of each investigation (whether pending, active, or resolved), and the number of urgent issues. This system provides valuable insights into the organization’s cultural climate. The IntegrityCounts platform features a centralized, searchable database that houses all cases, enabling users to access both historical and current reports seamlessly. Instances of misconduct, unethical actions, and illegal activities can arise in any organization, and if they persist, they can significantly undermine workplace integrity and employee morale. Recognizing and addressing these issues promptly is essential for maintaining a healthy organizational environment.

Aptean Respond is a top-tier platform designed for managing cases and complaints, catering to every individual within your customer experience team, including front-line agents, case managers, team leaders, and executives. The platform’s user-friendly and process-oriented tools, along with its comprehensive dashboards, enable your team to expedite case resolutions, complete their responsibilities efficiently, oversee workloads, derive actionable insights, and obtain vital information—functions that typical CRMs often fall short of managing effectively. Respond consolidates all necessary features into a single solution, allowing your team to address all aspects of customer case management, enhance interdepartmental communication, pinpoint underlying issues, and delve into detailed case analytics, all from one unified interface. Additionally, the platform includes industry-specific templates and reporting functions that assist in maintaining compliance with regulatory standards. Respond also offers interactive and customizable dashboards that can be tailored to showcase the essential data required for different user roles while promoting a collaborative environment within the organization. With all these capabilities, Aptean Respond is truly an indispensable tool for improving customer experience management.

SutiDesk offers a user-friendly online helpdesk software designed to assist customer support across organizations of various sizes. Its intuitive and collaborative interface facilitates quick and effective resolution of customer inquiries, while offering comprehensive oversight of support requests. The platform allows businesses to efficiently manage and monitor support tickets and associated activities all from one central location. With SutiDesk, there is no need for installation, making deployment a breeze. It helps in minimizing both ticket resolution times and overall support expenses. Accessible from any device at any time, it ensures top-tier support ticket management capabilities. Additionally, it enhances customer service efficiency through automated processes for converting emails into tickets and managing customer cases. This tool guarantees consistent support for both new and existing customers while enabling the collection of support tickets from various channels. Furthermore, it allows businesses to deliver personalized assistance to their clientele, making it a fully equipped solution that scales with organizational growth. SutiDesk not only streamlines operations but also fosters stronger customer relationships.

Unicentric's flagship offering, the servicexpert Suite, serves as a robust enterprise platform designed for the configuration of tailored case management and service delivery applications that align with the distinctive requirements of each client. These applications can be hosted by either Unicentric or the customers themselves, facilitating the provision and documentation of client services, transaction processing, operational management, compliance assurance, and payer billing. By utilizing our advanced data, form, report, and workflow engines alongside essential business tools like email, calendaring, contact management, and document management, the platform streamlines both front and back-office operations, including billing and accounting functions. The customization and configuration processes occur at the application layer, enabling the creation of a genuinely bespoke solution while avoiding the complexities and expenses associated with modifying the core code of servicexpert. This flexibility empowers organizations to adapt their service delivery mechanisms rapidly, ensuring they can meet evolving market demands efficiently.

Worklytics is a platform designed to provide valuable insights into workplace dynamics, enabling organizations to grasp how work is conducted, enhance productivity, and facilitate the ethical integration of AI technologies. By utilizing data from existing tools employed by teams, it offers transparency into collaboration trends, meeting behaviors, and team interactions, all while ensuring individual privacy is maintained and message content remains untouched. Highlighted Features: - AI Engagement Tracking: Assess employee interactions with AI applications such as Microsoft Copilot or ChatGPT to track adoption patterns and identify areas for targeted training. - Comparative Performance Metrics: Analyze productivity and collaboration data across different teams or against industry benchmarks to discover effective strategies and areas for development. - Meeting Time Analysis: Examine how much time is allocated to meetings, identify participant contributions, and uncover overlaps to enhance productivity and focus. - Network Visualization: Map out communication and relationship dynamics across various departments to improve connections and minimize operational silos, fostering a more collaborative environment.

Customers can shop either online or at a physical location, engage through live chat or phone calls, while field service technicians carry out on-site tasks and fill out a survey. Students attend classes, and both customers and employees provide feedback via surveys, whether digitally, on paper, or through mobile devices. After submission, the responses are immediately reflected in the ActionTracker™, which adjusts based on the input received, assigns a responsible manager, and alerts key stakeholders via email. The ActionTracker™ efficiently monitors all interactions with employees or customers, logs resolution activities including emails and attachments, adds notes to each action item, and arranges meetings through integration with Microsoft Outlook. You can establish status codes to oversee the progression of action items, ensuring that open tasks are regularly updated until they are marked as complete; however, once they are finalized, they can no longer be altered. Every activity is recorded with a date and time stamp by the user, providing a thorough audit trail, which enhances accountability and transparency in the process. This systematic approach ensures that every step is documented and easily traceable, ultimately improving operational efficiency.

House-on-the-Hill Software is designed to assist you and your key stakeholders effectively. We offer a range of four versatile solutions: IT Service Management, FOI & Case Management, Facilities Management, and Customer Service. Our software is adaptable, cost-effective, and developed with your needs in mind. The ready-to-use House-on-the-Hill Software is available for deployment either in the Cloud or on-site, allowing you to choose the option that best suits your organization's requirements. Enhance your ITIL-driven service desk with an extensive suite of tools, streamlined workflows, and a self-service portal for users. Our paperless solution facilitates the management of new requests submitted by the public through the portal or via email, enabling these cases to be classified into various types and workflows. This functionality empowers your sales team to deliver exceptional customer support. By leveraging data-driven insights from reports and key performance indicators, you can continuously refine and enhance your service offerings. A focus on innovation ensures that your organization remains adaptable and responsive to changing demands.

Our cloud-powered technology solution transforms the way employee relations processes are managed by HR, line managers, and employees alike. By leveraging cutting-edge technologies, we ensure that HR professionals, managers, and employees have immediate access to the appropriate employee relations tools exactly when they need them, enabling decisive action with confidence while enhancing efficiency, minimizing risks, and gathering data that leads to actionable insights. We empower managers to handle personnel issues responsibly and without risk by guiding them through customized journeys tailored to your employee relations processes. Process Manager serves as a specialized ER process management engine designed for both HR and line managers, simplifying the execution of employee relations processes, optimizing workflow, and fostering greater efficiencies. Managers are carefully led through the employee relations process, receive timely prompts for necessary actions, can consult with HR when complexities or risks arise, and benefit from a comprehensive audit trail that records every action and decision for added assurance. This innovative approach not only streamlines the management of employee relations but also enhances overall organizational effectiveness by ensuring that all stakeholders are well-informed and supported throughout the process.

Justworks is a one-stop solution that owners, HR, and business leaders love to use. Justworks is not like other big-box software. They have a beautiful layout that categorizes the most important information for employees and employers. Justworks allows employees to enter their data directly from the app. This eliminates the need to use pen and paper. They can also set-up autopay and receive messages when scheduled payments are delivered. Administrators can manage benefits such as gym memberships, healthcare, and commuter benefits. It is also easy to reconcile the end of the year. This keeps records current for each employee and contractor to facilitate W-4s or 1099 delivery. Justworks makes administrative tasks easy with its automated system.

In minutes, you can speed up your offboarding process. Professional exit interviews created for your company. In minutes, you can create a professional exit interview. Find out why employees are leaving your organization. Early detection is key. Compare the reasons by job title and seniority. Find out which employees are available for rehire. Your own alumni pool. Find out if employee turnover and job satisfaction correlate in your company. Analyze the company culture and how employees perceive it. Find out if your culture is conducive to retention or turnover. Find out if employees are comfortable sharing concerns with executives and colleagues before leaving the company. Ask former employees for their suggestions on how to improve. Interviews are conducted by professionals who have years of experience. They will give you actionable insights that will help you make your plans.

Streamline your processes and foster collaboration to ensure that every team member stays informed. With documentation and data readily available at any location and time, you can confidently meet deadlines while ensuring compliance is thoroughly addressed. This results in indisputable judgments and maintains your company's esteemed reputation. Gain immediate access to vital insights regarding labor and employee relations. A unified repository filled with historical data and predictive analytics empowers your organization to consistently make informed decisions. It serves as a time, money, and task efficiency enhancer all in one package. Regardless of the number of unions involved or the geographical spread of your workforce, a single platform can facilitate all necessary tasks. Shift your focus towards the workforce rather than the hurdles, and start tackling complex HR challenges with ease. By taking charge of employee and labor relations management, you can cultivate a more effective and prosperous work environment for your organization to flourish. Embrace this transformation and witness the positive impact on your team's overall dynamics.

Infor HR Service Delivery empowers organizations of various sizes to achieve more with limited resources. In today's digital HR landscape, this sophisticated multi-tier service platform allows employees to independently handle over 70% of their routine transactions and questions, reducing the need for HR support. By fostering an empowered workforce alongside a streamlined HR self-service system, HR teams can dedicate their efforts to more strategic initiatives. This is particularly beneficial during times of budget constraints and staff shortages, as a user-friendly HR self-service option alleviates some of the pressures on HR departments while ensuring employees have access to necessary information and support. Discover how Infor’s cutting-edge HR Service Delivery system provided the Commonwealth of Pennsylvania with a unified solution to manage a diverse workforce, encompassing numerous job classifications, all through a single HR center on one integrated platform. Not only does this approach enhance efficiency, but it also improves employee satisfaction by making essential HR resources readily available.

Software that enables businesses of all sizes to deliver WOWing customer experiences is affordable, flexible, and easy-to-use. Wowdesk automates the recording, tracking, and life-cycle of customer service inquiries, and streamlines the resolution process. Wowdesk combines all customer requests from multiple channels into a single platform. Wowdesk automates your complaint management processes to meet regulatory and compliance requirements, ensure customer happiness, prevent recurring issues, and track and manage customer complaints more effectively. Dashboards and powerful reporting tools provide meaningful metrics for measuring performance, customer satisfaction, return on investment, and performance.

Mihi addresses all your global Human Capital Management (HCM) requirements within a single platform. This distinctive HCM solution incorporates pre-built features that comply with country-specific labor laws, HR practices, employee benefits, and data privacy regulations, ensuring you remain compliant while empowering your workforce with an effective self-service tool for managing leave, attendance, and more. With its intuitive modules, Mihi allows employees to easily handle their daily tasks, while simultaneously recording essential data that is readily accessible to HR and Payroll teams whenever needed. Accessible via any device at any time, this cloud-based software offers flexibility for users. Our cutting-edge technology is supported by a dedicated team of elite software engineers and HR specialists who guide you through the implementation and customization process tailored to your unique requirements, alongside ongoing assistance that covers everything from complex technology integrations to in-depth analytics. Additionally, Mihi's continuous updates ensure that your system evolves with changing compliance standards and industry best practices.

T.O.P. is the Saas solution that helps HR directors and managers reduce their turnover rate. With T.O.P., predict future employee departures and find out how you can prevent these departures with our timeline of corrective actions based on your HR data and data collected from the market. Thanks to Machine Learning, we feature a simulation envirnoment where you can see to what extent a given risk factor can impact your turnover, all to raise awarness on different situations that can affect your employees well being.

One platform, infinite ways for you to connect with your customers and employees. Any app can be made authable. Okta can help you create secure and delightful experiences quickly. Okta's Customer ID products can be combined to create the stack you need. This will provide security, scalability and reliability. Protect and empower your employees, contractors, partners. Okta's workforce identification solutions will protect your employees no matter where they are. You will have the tools you need to automate cloud journeys and support hybrid environments. Okta is trusted by companies around the globe to protect their workforce identities.

Wolken Software offers a suite AI-enabled SaaS 2.0 cloud native applications for Customer Service and Enterprise Solutions, including Wolken ServiceDesk and Wolken HR Case Management. Wolken offers a variety of plug-and-play features for enterprises, including Omnichannel Support, Real Time Reporting, a built-in Business Intelligence tool, Integrations with 3rd Party Apps, Auto Categorization, and Auto Routing incoming queries. Wolken offers easy configuration, low-code customizations and a fast Time-to Market. It also comes at a fractional cost due to simplified costing, reducing your total costs of operations by as much as 50%. We have successfully replaced well-known names at Fortune 500 and Fortune 1000 Companies.

Our focus is on people, and we specialize in ensuring compliance. We aim to streamline HR processes so you can dedicate more time to enhancing your workplace environment. With the Gryphon HR platform, you can oversee all employee management and compliance functions from a single, secure, mobile-friendly interface. We created Gryphon HR to evolve alongside your organization and adapt to the shifting demands of various screen sizes. Given that today's workforce is perpetually linked through smartphones, our platform is designed to meet these dynamic requirements. While many HR solutions offer limited customization options, Gryphon HR empowers you to take decisive actions that can significantly influence your organization’s trajectory. Additionally, Gryphon HR features comprehensive reporting capabilities that enable you to develop tailored reports containing the critical data you need at your fingertips. Each customized report can be easily saved, facilitating future use and consistency in your reporting efforts. This flexibility ensures that your HR processes remain efficient and adaptable to your organizational changes.