Alternatives to SimplifyIT

Hundreds of companies and millions of employees use Axero’s intranet software to communicate, collaborate, manage tasks and events, organize content, and develop their company culture.

Shoppers abandon their carts for a limited number of reasons, and utilizing live chat can effectively address concerns related to pricing—customers frequently check prices, so engaging them in conversation can foster trust and encourage purchases. Additionally, customers often engage in window shopping, seeking information on available colors and sizes, while checkout complications can deter them from completing a sale; thus, providing assistance during the checkout process is crucial. Offering discounts through chat can also entice potential buyers, giving them an extra nudge toward making a purchase. To grasp the significance of these points, think back to your last experience with live chat; perhaps you were shopping or needed support with a service. Live chat is often more convenient than enduring long hold times on the phone, as it provides immediate responses and enhances overall customer satisfaction. Ultimately, making it simple and efficient for customers to connect can lead to increased sales and loyalty.

Web Tracks by Gritware can be used to manage your IT assets and help desk. Web Tracks is browser-based and simple to use. It allows IT professionals to easily assign tasks and help desk tickets, track peripherals and software licensing and track IT expenditures. You can also create reports on help desk, inventory and purchasing. Web Tracks comes in two versions: Standard and Enterprise.

"Looking for a way to bring everyone together so they can connect, communicate, and celebrate in a more focused way? Our employee success platform makes this easy. Jostle is replacing intranets, which have always dispersed information and reinforced organizational silos. We take a more human approach—one that truly sets up each person in your organization for success. Jostle’s platform provides the clarity and recognition people need to succeed. With our platform, everyone can connect, communicate, and celebrate across locations and departments.

We assist organizations in creating top-tier intranet, portal, website, learning management, and digital workplace solutions, equipping employees with the essential tools to provide outstanding digital experiences for both customers and staff. Our expertise has benefited a diverse range of clients, from renowned brands like WWF, Kia Motors, and Fairfax Media to governmental and educational entities such as The Fair Work Ombudsman and The King's School, enabling them to enhance their digital operations effectively. Our platform allows for expansion through readily available integrations or the option to create custom integrations tailored to your specific requirements. Imagine the advantage of accurately measuring the return on investment (ROI) for an intranet; to facilitate this, we've developed an intranet ROI calculator and a comprehensive guide to assist you in evaluating success. As the landscape of work and productivity support evolves at a rapid pace, it’s important to recognize these pivotal trends influencing digital workplaces in 2022 and beyond, which are poised to significantly enhance productivity. Embracing these changes can lead to a more efficient and engaged workforce that is well-prepared for future challenges.

At uKnowva, we provide a comprehensive HRMS solution that efficiently manages all HR-related tasks from recruitment through to exit processes for both on-roll and off-roll employees. This system has been adopted by over 300,000 users across a diverse array of organizations, including notable names such as IDFC First, Mahindra Powerol, Delhivery, Ambit, and Prime Focus, serving more than 500 companies. uKnowva offers a holistic approach to meet your daily business needs, encompassing features like people management, customer service, invoicing, performance tracking, social intranet, and corporate collaboration, all developed with a focus on mobile accessibility. Each component of uKnowva is designed to be user-friendly, adaptable, and budget-conscious, ensuring that it caters to a wide range of business environments. Additionally, uKnowva provides an extensive selection of valuable add-ons available through the uKnowva Extension Store, where users can explore a variety of applications aimed at making everyday tasks more enjoyable and efficient. Although the HRMS market is crowded with various options, uKnowva stands out with its intuitive and accessible user interface, which enhances the overall user experience. Its commitment to continuous improvement ensures that businesses can rely on it for growth and adaptability in a fast-paced environment.

You've been on a quest to find a solution that meets the urgent demands of your clients, but previous options have been prohibitively expensive and overly complicated to implement. Perhaps you've experimented with a few well-known services only to feel disheartened by the steep monthly fees required to handle customer inquiries. For years, you've been told that establishing a dedicated help desk can significantly enhance customer satisfaction, encourage repeat business, and reduce support expenses all at once. Enter eStreamDesk, a streamlined, user-friendly cloud-based help desk and ticketing solution designed to execute one essential function efficiently. Each incoming email is seamlessly transformed into a support ticket, allowing you to specify how every message is prioritized, tracked, and addressed. You can direct sales inquiries to your sales team and send technical questions to your IT department. Additionally, automate responses to frequently asked customer questions, ensuring prompt communication and satisfaction. By utilizing this system, you can focus more on growing your business rather than getting bogged down by support issues.

GroupNews is a simple intranet designed for small and medium-sized businesses (SMBs). It keeps everyone in your business informed and up-to-date. GroupNews helps your company achieve this by giving them a place to publish and discuss all the events that are happening within your organization. Post updates, deadlines, and events in a unified feed of news that everyone within the company can access by default. Events and deadlines are also posted on a global calendar. Using channels, you can also organize your content in the way you like. Each post has a full featured discussion thread that can be used for context-related updates and follow-up. Instead of confusing email chains, start a discussion! You can also request acknowledgement for any post. This will ensure that your employees receive the important information they need and have a record that they read it. Everyone in your group receives a weekly digest of the news from the previous week and the events and deadlines for the upcoming week.

Add an experience layer to your digital workplace with Workgrid. Pull notifications, communications, and tasks from core systems into one unified experience accessible via mobile or desktop apps, or through a toolbar layered onto your intranet. Make it easier for employees to access timely, contextual information, and help them focus their attention on what really matters. Automate tasks and workflows, integrate with enterprise systems, and improve the digital employee experience with features like chatbot, microapps, and integrations. Create a digital workplace that is accessible wherever your team works, whether it is in an office, remotely, or a little bit of both. Learn more about how Workgrid can enhance your digital employee experience, request a demo today!

No matter where you are, connect with the entire organization. You can easily share information with every employee through multiple channels. Your organization's values, purpose, and character will come to life. Give your people a platform to express themselves and be heard. Transform your organization's collective voice. Your employees will be able to have truly memorable experiences. Give them the tools and support they need to feel valued and cherished. Your coworkers should be able to easily find and share information. With the right access controls, organize policies, processes, or practices. Access the right tools and apps to complete tasks. Your employees can collaborate anywhere and anytime. Our pricing options are tailored to select modules that HR and IT teams can use to quickly pinpoint your rollout needs. Each feature is only one-time. You can also get your package deployed in a matter of weeks, rather than months.

Rezolve.ai is a GenAI-enabled employee support and engagement solution that integrates with Microsoft Teams, elevates employee experience, unlocks enterprise knowledge, and unleashes digital dexterity for enterprises. Rezolve.ai AITSM elevates employee experience, unlocks hidden enterprise knowledge, and unleashes digital talent, making it an indispensable tool for organizations looking to enhance their IT capabilities and drive innovation. Benefits of Rezolve.ai: • Enhance your service desk efficiency • Elevate your employee satisfaction (ESAT) and wait time • Provide support 24x7 • Eliminate Enterprise Friction • Increase Employee Productivity • Boost your ROI • Unleash digital dexterity • Engage your employees via MS Teams

Comprehensive Intranet Solutions for Today’s Workforce. This cloud-based intranet system is crafted to ensure that your team remains connected, effective, and motivated. With a mobile-friendly design and intuitive drag-and-drop features, you can start empowering your workforce to reach their full potential right away. Every day, countless employees utilize our online intranet to engage with their peers, collaborate on initiatives, and access crucial company resources. Are you finding it challenging to create a secure environment for collaboration? Our Timeline and Hubs features facilitate teamwork and the sharing of vital information across various departments or locations. Is gathering meaningful employee feedback proving difficult? Utilize Pulse Surveys to capture essential insights, evaluate employee satisfaction, and keep tabs on engagement levels. Concerned that your employees may not feel appreciated? Take the time to acknowledge their contributions and celebrate significant milestones within your company, like sending a 'thank you', congratulating someone on a work anniversary, or extending warm wishes on their birthday. By fostering a culture of recognition, you can enhance morale and strengthen team dynamics.

Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.

Sociabble is a platform that helps companies transform their employees into an engaged, informed, and influential workforce. Your digital employee experience should be simple, beautiful, modern and personalized. It should also be multi-channel, gamified and meaningful. Reach office workers and deskless workers via the channel they prefer: email, mobile app, webapp, intranet, Microsoft Teams, Slack, email, and intranet. All employees can be engaged and aligned with local, targeted content that is both global and local. With surveys, quizzes, and bottom-up content, you can get insights from the field. Visual content, newsfeed control, and modern employee experience will help you preserve your storytelling. Gamification and CSR alignment can make it more fun and meaningful. Employee advocacy can increase reach, traffic and conversion rates. It can also boost employee engagement by empowering groups to be brand ambassadors on social networks. Your current social media marketing strategy can be complemented by leveraging the social media influence of your employees.

Transform your organization into a space where employees feel fully connected, engaged, and collaborative. A well-designed intranet is crucial for fostering engagement, ensuring adoption, and driving overall success. Invotra seamlessly integrates into your workflow, equipping you with the necessary tools to showcase your branding and enhance user experience. With our user-friendly branding tools, updating or adding brand elements is straightforward; whether it's logos, fonts, widgets, or footers, you can create a cohesive look in just minutes. When modifications are needed, simply navigate to the administration section in the workbar to make changes independently, eliminating the reliance on expensive external developers. Once your designs meet your expectations, you can create, save, and share templates with content publishers to maintain a consistent branding style. Additionally, you have the flexibility to organize your content and customize its appearance. With widgets that automatically refresh with new content, your intranet will always remain dynamic and engaging for users. This ensures that your team not only stays informed but also feels a continuous connection to the organization's evolving narrative.

Experience unparalleled efficiency within your organization! Foster communication among staff members, establish clear guidelines, address setbacks, assign responsibilities, monitor progress, and manage your team with a fresh perspective. Oversee tasks and projects seamlessly while outlining priorities for your team, allowing for visual tracking of progress and task status. Our innovative tools provide you with a comprehensive overview of all tasks and projects, along with a straightforward method to keep track of deadlines and outcomes. Sharing your calendar with the entire team is a breeze. Enhance team interactions. With Sabesim, your workforce can connect swiftly, effectively, and cohesively. Team members can easily communicate with one another, and you have the capability to broadcast messages to everyone. Moreover, all these functionalities are accessible via the App, enabling management from anywhere. Streamline employee oversight. Traditional personnel management software can be tedious and complex, but with Sabesim's features, you can centralize all employee information efficiently. Furthermore, you will have the ability to assess and monitor performance while also implementing feedback mechanisms for continual improvement. This holistic approach ensures your organization thrives in today’s fast-paced environment.

Unily is the employee experience platform at the heart of your digital workplace that powers better work for everyone. Key benefits of Unily - Gives every employee a face with rich employee profiles, integrated with Azure Active Directory - Drives engagement with enterprise social networking across desktop and mobile devices - Improved productivity by centralizing access to apps and tools around the digital workplace through a personalizable menu

Creative Social Intranet offers powerful intranet solutions that ensure faster on boarding and deeper engagement of employees. Our social intranet platforms are not only easy to use and web based but secured upon quality servers. One can choose either local or cloud based server or get the best features of both through a hybrid solution. A one stop solution for all sized companies from 0-100 to 10000+ employees.

Create an intranet experience for employees that is simple, innovative, intuitive. Your intranet solution cannot be static. Your organization's scalability can be achieved through continuous innovation and growth. The AkuminaEXP is a flexible, out-of-the box intranet solution that can be customized to fit your organization's needs. It can also evolve with your business as your requirements change. Modern intranets should be simple to set up, operate, and manage. Employees have been tied to a system that doesn't reflect their work schedules for too long. Our approach is cost-effective, user-friendly, and quick to get you up and running.

Mocaworks, situated in Ridgefield, WA, operates as both a software development firm and a business incubator. Our innovative solutions cater to a diverse array of businesses, enhancing employee communication, boosting team productivity, and crafting enjoyable experiences for customers. Transform your community with tailored collaboration platforms designed for employees, members, professionals, and everyone in between. Our offerings are cloud-based, modular, and customizable, allowing you to construct a comprehensive ecosystem in the cloud without any dependencies. No matter the scale of your requirements, Tryyb consolidates all necessary resources for your team into a unified platform. Rather than merely establishing a program, foster a vibrant culture; teams utilizing Tryyb can instigate meaningful transformations. With features like cloud-based document editing and version control, your own learning management system, and the ability to create and adjust business processes, we understand that your organization is unique and cannot be confined to a one-size-fits-all approach. Therefore, we are dedicated to supporting every type of organization, ensuring that each one finds a personalized solution to thrive. Your vision deserves a dedicated space, and we are here to help you achieve it.

Connect, previously known as Qnnect, is the internal social network that ensures the security your employees have been looking for. Strengthen your corporate culture with a universally accessible tool designed for everyone. Connect transcends being merely an application; it embodies a comprehensive solution. Our dedicated Customer Success Team is actively engaged in supporting you to meet your business objectives through the effective utilization of our technology. Each client receives personalized assistance from a Customer Success Manager at all stages, from the initial setup to the post-launch phase of the app, ensuring a smooth and successful experience. This commitment to ongoing support enhances the value that Connect brings to your organization.

The cloud help desk is already set up for you. Your help desk software is available online in the cloud. This means that there is no need to set up servers or maintain them. Sign up now and you're good to go! Monitors, alerts and custom ticket attributes make your job easier. Get help desk reports that include key information such as updates on ticket status and labor statistics by organization. Remote employees can be supported by remote workers by starting a secure remote support session right from their help desk tickets. Not always at your desk? No problem! No problem! Spiceworks Help Desk Mobile App delivers the most popular ticket updates and push notifications directly to your smartphone or tablet.

You are invited to a better way to achieve results. Teams work best when they are able to share ideas, make quick decisions and keep each other informed about progress. This is exactly what TeamingWay does. Stream with enterprise social network. You can share company news, achievements, and announcements. This will foster a positive, connected culture. See a snapshot of all the progress made towards your goals and tasks. You can create and assign tasks, get reminders, and keep track of the progress towards your goals. You can create and assign tasks, get reminders, and keep track of the progress towards your goals. You can connect with your colleagues via video calls, conference calls or private and group chat in just one click. TeamingWay helps you focus your business goals and makes it easier for your teams to work together better. TeamingWay allows you to communicate, collaborate, and achieve better business results.

Introducing an effective yet straightforward help desk solution, EvantoDesk eliminates the need for ticket IDs and customer portals, opting instead for direct personal emails that create satisfied customers. With this approach, there are no cumbersome ticket numbers or login requirements; customers simply receive an email response. This system allows for the swift management of customer communications while ensuring that every inquiry is addressed without oversight. Team members can effortlessly collaborate on any email through features like @mentions and notes, enhancing communication and productivity. Gain insight into your team's efficiency with important metrics, including response times, resolution rates, and customer satisfaction scores. Relying solely on traditional email can lead to time-consuming issues like repeated responses and confusion over who is handling specific inquiries. EvantoDesk streamlines these processes, ensuring your team operates efficiently while maintaining high levels of customer contentment. Trusted by a diverse range of businesses, EvantoDesk is designed to enhance both team effectiveness and customer relationships. This software empowers companies to deliver exceptional service while simplifying the help desk experience.

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

Paillor is an employee support and automation platform powered by Gen-AI that consolidates knowledge base, SaaS automated, and help desk functionality into a single platform. It integrates all business applications in one place. Employees can easily find information, automate tasks and increase productivity through Slack. Paillor is able to handle a wide range employee requests including software requests and troubleshooting. It also handles password resets, knowledge searches, employee onboarding and offboarding. Paillor uses advanced large language models and sophisticated machine-learning algorithms to efficiently execute actions across the company, ensuring tasks get completed quickly and effectively. Sign up now for a free account - no credit card required, and no trial period.

This solution streamlines your customer engagement operations and efficiently resolves support inquiries. By integrating all your communication channels into a single, user-friendly platform, you can enhance the productivity of your agents, leading to happier employees. You can create response templates, automate replies to common queries, adjust customer statuses automatically, and tag customers accordingly. Simplifying your workplace not only boosts efficiency but also enhances workflow. Utilize tags, manage agent assignments, control service level agreements, apply filters, and take advantage of response templates among other features. UseDesk enables you to monitor your response times and generate performance reports for your teams. Designed for ease of use, UseDesk offers pre-configured integrations, or you can connect your systems via our open API and SDK for iOS and Android. This way, your staff can work seamlessly without the need to switch between multiple applications, facilitating a more cohesive working environment. Ultimately, this platform fosters better communication and support for your customers.

Richdesk offers a comprehensive software solution for help desk and asset management. It enables efficient prioritization and assignment of tickets to the appropriate agents while streamlining ticket queues, allowing for the documentation of resolutions that promote knowledge sharing and enhance service quality. The platform empowers both staff and customers to find solutions independently through a guided workflow, online knowledge base, service catalog, and real-time resolution updates. Simplifying routine help desk operations, it automates tasks such as ticket triage, assignment of agents, team notifications, SLA alerts, as well as the use of ticket templates and canned responses. Users can upload, monitor, and manage various asset categories by using customizable configuration item styles, along with maintaining service history. The software also provides agents, teams, and customers with insightful statistics, allows for one-click exports from ticket queues and asset lists, and features an integrated dashboard with a report generator. With all essential service management capabilities consolidated in one platform, Richdesk also includes self-service portals designed to minimize repetitive inquiries. Moreover, its fully-integrated asset management system ensures seamless tracking and organization.

FocalScope serves as a comprehensive help desk and contact center solution that facilitates communication through various channels including email, voice, SMS, live chat, and popular social media platforms like Facebook, Telegram, and WhatsApp. It enables exceptional customer service across all these channels, catering to the diverse preferences of customers who may choose to connect via email, voice calls, live chats, or messaging apps. In today's landscape, offering omnichannel support has evolved from being a luxury to a critical component of successful business strategy. With FocalScope, organizations can enhance their customer service image while simplifying the work for agents and ensuring cost efficiency for the company. The platform allows for automatic request assignments from any communication channel, utilizing customizable routing rules and queues for optimal efficiency. You can prioritize high-value customers, align agents according to their expertise, or implement a round-robin assignment system as needed. Additionally, you can establish Service Level Agreement (SLA) policies, with FocalScope providing timely alerts to keep you informed when the workload becomes overwhelming, thus ensuring that service quality remains high. Through these features, FocalScope not only streamlines operations but also fosters a responsive and proactive customer support environment.

PointInsight offers a user-friendly, customizable online business process portal that enhances the management of tasks, issues, and project life cycles. This platform empowers organizations of all sizes, from large corporations to small enterprises, to define, implement, and uphold business rules while refining their operational processes. Specifically crafted to automate and optimize IT services, help desk, and customer support workflows, PointInsight also features an integrated knowledge base equipped with customizable search functionalities for immediate access to business intelligence tools like alerts, reports, and emails. By automating, standardizing, and simplifying various human-centric business processes, PointInsight enables organizations to scale their operations efficiently. Ultimately, this platform is designed to enhance productivity and foster a more streamlined approach to managing business activities.

Elevate your business with a comprehensive all-in-one SaaS solution that enhances your effectiveness and success in managing customer relationships. Allow AI to effortlessly handle your customer interactions, providing immediate responses and freeing up valuable time for you to concentrate on your primary responsibilities. Obtain profound insights into customer behavior through real-time data and analytics, enabling you to make well-informed decisions and boost customer engagement. Reduce expenses with our help desk, which comes with a full range of features at no cost, supporting your customer service needs without any hidden fees. Streamline and enhance communication within your support team, making interactions smoother and more productive for your customers. Gather and preserve unlimited data to gain a thorough understanding of customer preferences and behaviors. Enjoy complete access to all help desk functionalities without incurring any costs. Effectively engage with your target audience by delivering timely and relevant messages. Additionally, easily establish and monitor campaign objectives in real-time to evaluate your performance and optimize strategies for success. This holistic approach will ultimately help you build stronger relationships with your customers and drive business growth.

We are an intelligent HelpDesk. We will optimize your management processes, increase productivity of your team, and increase the efficiency in your support. Your customers will have more options by opening tickets from different devices. You have more control over how you configure your customers' SLA. The inventory management app can be used to monitor and control the entire equipment park of customers. You can increase the productivity of your technical support staff with intelligent and automated inventory management. Optimize your customer relationship and management! Receive alerts about key machine features via your dashboard. Automation, workflow and ticket triggers. Password Vault, satisfaction survey and ticket scheduling. Follow customer, service catalog, follow tickets, ticket conference, advanced dashboard.

Jitbit Help Desk is a helpdesk system that can be used both as a SaaS subscription or on-premises. It offers everything you would expect from a helpdesk, including email ticketing, livechat, knowledge base, chatbots, file attachments and a powerful automation engine that executes predefined tasks for you.

Explore how Apptivo CRM Software can enhance your ability to attract, engage, retain, and delight a larger customer base. Say goodbye to the hassle of managing multiple applications. By utilizing this tool, you can significantly enhance your productivity and strengthen your client relationships through seamless management of Customers, Finances, and Support directly from your mobile device. This comprehensive CRM includes a variety of applications such as Invoices, Projects, Work Orders, Timesheets, Orders, Estimates, Help Desk, and Expense Reports—all in one place. It's a user-friendly online CRM system designed to keep your contacts, reminders, files, and communication history organized. As your business expands and you require additional applications, you can conveniently add them from the App Store at any time. Effectively manage your sales pipeline, monitor employee performance, and close more deals than ever before. You can easily track your sales and quickly convert them into invoices for prompt payment! Our commitment is to spare no effort in supporting our clients and ensuring their businesses flourish. With Apptivo, you receive everything you need in a single cloud-based solution, encompassing CRM, Project Management, Invoicing, and much more. This integrated approach not only simplifies your workflow but also fosters long-lasting customer relationships.

Every day, we dedicate ourselves to providing top-notch IT outsourcing services that remain seamlessly in the background. The most effective managed IT service is the one you don't even think about, allowing you to concentrate on your core business activities. Our comprehensive IT outsourcing solutions and network management cater to organizations just like yours, addressing a wide array of needs such as desktop support, employee inquiries, training, and troubleshooting. We handle everything from network administration to managing firewalls, switches, and routers. Our Microsoft support ensures you stay connected, as we endure the long hold times on your behalf. We also offer cloud services including Azure, VMWare, blob storage, and virtual servers, as well as the implementation of Microsoft 365 and Office 365. Additionally, we handle Microsoft licensing as your Cloud Solution Provider (CSP), especially with significant changes on the horizon from January 1, 2022. With help desk and network support available around the clock, you can save up to 75% or more on IT payroll by outsourcing, which is a smart choice when considering the unpredictability of employee availability due to illness, vacation, or turnover. Partnering with a managed IT service provider like IGTech365 allows you to pay a predictable monthly fee, significantly more affordable than hiring a single IT professional, while ensuring your technology needs are expertly managed.

A comprehensive help desk software solution designed to accommodate any internal support team that handles inquiries from employees. Accessible via a link on your Intranet, this web-based software enables your company's workforce to access online assistance, track requests, and utilize self-help resources, even during off-hours. The innovative design elements ensure that you can be operational within hours of installation. Employees can submit support requests directly from your Intranet link using any standard web browser. Sitehelpdesk serves as the central support service solution within our product lineup and is available for download from our website, allowing you to establish your in-house support system with just a Microsoft server. Alternatively, we can provide cloud hosting for your convenience. For smaller IT departments, sitehelpdesk may fulfill your immediate needs, and upgrading to sitehelpdesk-IT for enhanced IT service features is a seamless process; you will only be charged the price difference when making the upgrade. This flexibility ensures that your support system can evolve alongside your organization's requirements.

Adjutas is a sophisticated cloud-based helpdesk and service desk solution that excels in asset management while offering much more than just service management features. It has proven invaluable for IT Managers and CIOs, allowing them to manage their IT operations with enhanced effectiveness and efficiency. Beyond merely handling service requests and assets, Adjutas serves as a comprehensive platform for planning IT operations and services, enabling users to anticipate potential issues and shifts in technology trends. The user-friendly interface belies the strength of its underlying code, which contains over 100,000 lines and continues to expand. Users can seamlessly track and manage both hardware and software assets, maintain detailed records of vendors along with their acquired assets, and monitor the maintenance status of all assets comprehensively. Additionally, preparing Management Information System (MIS) reports becomes effortless, empowering users to oversee and evaluate their entire IT ecosystem with ease. This multifaceted approach ensures that organizations can stay ahead in the dynamic world of IT management.

Reduce the volume of your support tickets by utilizing an integrated help desk module that includes FAQs and a comprehensive knowledge base. Customers can easily conduct keyword searches to discover solutions to their inquiries. With the built-in FAQs, users can independently search for their issues and find answers without needing to contact your support staff. You can manage these FAQs conveniently through the admin dashboard, accessible at any time and from any location. Additionally, consider implementing a chat-like communication feature that allows your support team to engage in real-time conversations with customers directly within the app. This enables users to attach screenshots from their mobile gallery, which can expedite the diagnosis and resolution of issues. Your support team can also retrieve device and app logs at any moment to assist your technical staff in resolving problems more effectively. All issues reported via mobile devices and emails are systematically recorded in the system, providing access through intuitive and intelligent issue tracking interfaces. Ultimately, a satisfied customer of your mobile app or game translates to a valuable positive review on app stores that you wouldn't want to overlook. Ensuring excellent customer service not only enhances user experience but also encourages loyalty and repeat usage of your app.

Enhance your support experience with DeskUSS! The dashboard is the first thing you'll notice in any application, and DeskUSS features a clean and user-friendly interface that presents all the necessary ticket information, ensuring you don't waste time searching for updates while helping you stay organized with your assigned tickets. With the ability to create multiple departments, DeskUSS can address various needs within your organization. This ticket management platform is designed to be intuitive yet packed with features, including internal notes from your team, real-time user tracking, and pre-written responses. If you prefer to use your own domain instead of our subdomain, DeskUSS makes it easy to redirect it and activate it almost immediately. Additionally, you can select from a range of predefined themes for a comfortable experience, and setting up your own SMTP provider for sending emails is an option as well. Overall, DeskUSS combines simplicity with robust capabilities, making it a powerful tool for your support needs. Plus, its flexibility and ease of use empower teams to manage tickets more efficiently than ever.

Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software. Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device. Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company.

Establish knowledge bases and utilize self-service tools to assist your users during challenging moments, or opt for live chat and email communication to enhance support. With IOdesk, you can alleviate your team's support burden while simultaneously improving user satisfaction. This platform equips you with all the necessary tools to engage and assist your clients effectively. Thanks to our self-service chat feature, contact forms, and email options, your customers will no longer face delays waiting for a representative to provide assistance. While many ticket systems on the market tend to be either overly complicated or prohibitively priced, IOdesk stands out by being user-friendly and quick to implement—allowing you to get started in mere minutes! Selecting a suitable package has never been easier; simply choose one that matches your company's size without the hassle of confusing pricing models or features hidden behind additional costs. Experience the seamless integration of support services that IOdesk offers, making customer interactions smoother than ever before.

Explore a company-branded hub where employees can access the latest news, engage in discussions, and connect with colleagues using their daily apps and devices. Integrated within Microsoft 365 plans featuring SharePoint Online, Viva Connections offers a comprehensive solution for fostering a resilient and adaptable workplace. Empower frontline workers by equipping them with essential resources and tools, all in one convenient platform. Gain valuable insights into the priorities and concerns of your organization while promoting trust and transparency through open dialogue, including the use of polls and surveys. Enhance employee engagement by utilizing data-driven strategies that effectively translate feedback into actionable changes. Ensure timely updates reach the appropriate individuals and target news and engagements to amplify crucial content while effortlessly collecting community insights. This approach not only strengthens connections but also cultivates a culture of collaboration and continuous improvement.

Everything HelpDesk is a web-based help desk solution that was specifically designed for K-12 schools and local and state governments. This robust help desk platform was developed by GroupLink, a top K-12 and government help desk. It simplifies incident requests, improves productivity, and improves user satisfaction. Everything HelpDesk offers a variety of features that allow organizations to track and streamline issues and report progress. These include email and calendar integration, ZENworks, directory integration, asset discovery and mass ticket updates.

SharePoint's ability to easily integrate third-party tools is one of its best features. Plumsail HelpDesk is built on top SharePoint and Office 365. This means that all the power of these apps are included. Here are some facts about HelpDesk to help you decide if HelpDesk is right for you. Are you concerned about the latest updates? We will provide them as soon as Office 365 and Sharepoint 2013/2016 are available. Enterprise customers will love HelpDesk's unlimited access and more affordable plans for small and medium-sized businesses. You can also use the web-widget to allow you to link to external sites. Customers don't have to leave your website as they can submit tickets via the ticket submission form. You can customize everything. You can modify the look and feel of your HelpDesk by customizing triggers, ticket views, templates, forms or statuses.

We are Haiilo, one of the world’s largest providers of social intranet and employee communications solutions. With our Employee Engagement Cloud, we offer all the features and insights that companies need to improve corporate culture and establish cross-cutting communication in the workplace.