Alternatives to Route

UserTesting transforms how enterprises gather and apply human insights by combining a massive, engaged global participant network with AI-powered insight synthesis. The platform offers fast, reliable feedback to improve marketing effectiveness, product usability, and customer experience strategies. By replacing traditional surveys and focus groups, UserTesting helps businesses quickly validate ideas, co-innovate with customers, and refine messaging to boost conversion rates and loyalty. Its enterprise-grade security and compliance certifications, including SOC 2, GDPR, and HIPAA, make it suitable for the most regulated industries. Leading companies such as Kimberly-Clark and Wells Fargo use UserTesting to accelerate decision-making, reduce costs, and improve customer satisfaction scores. The platform scales from individual teams to large organizations, providing expert-led services and onboarding to ensure success. UserTesting’s intuitive tools make it easy to get feedback on campaigns, UX designs, and digital experiences. Overall, it empowers businesses to move faster and smarter with the real voice of their customers.

Queue-it empowers the world's biggest brands to deliver on their busiest days. The virtual waiting room lets you control online traffic in high-demand situations to deliver superior experiences and treat visitors fairly. When online visitors exceed your capacity, they are redirected to a customizable waiting room and then throttled back to your website or app in a controlled first-come, first-served order. Additionally, the virtual waiting room gives you full control over traffic inflow to your site & app, acting as a security checkpoint where you block bots & abuse. You can validate customers based on unique identifiers like user ID or email address, ensuring only verified customers access your products. And enhanced analytics give you insight into the quantity & quality of your traffic so you can adapt bot mitigation for your next sale.

The Comarch Loyalty Marketing Platform is an innovative solution created to elevate customer loyalty and engagement through dynamic loyalty programs. Designed for businesses across various sectors, this platform enables organizations to cultivate stronger connections with their customers by leveraging data insights and automation. With the Comarch platform, companies can create targeted campaigns that resonate with individual preferences, fostering increased customer retention and brand allegiance. Key functionalities include marketing automation for efficient campaign management, pre-configured customer journeys that ensure smooth interactions, and advanced personalization tools that cater to unique customer behaviors. Furthermore, the platform uses AI-driven analytics to provide deep insights into customer trends. Additional features, such as fraud detection and customizable rewards systems, empower companies to deliver meaningful incentives that encourage repeat business. With 30 years of expertise in executing the most complex loyalty initiatives, Comarch supports some of the world’s most recognized brands, such as Auchan, BP, Carrefour, Heathrow Airport, JetBlue Airlines, Galeries Lafayette, and True Digital.

WeSupply Labs assists merchants in providing the best customer experience after selling online. They offer integrated services that ensure a smooth experience for end-users. Summary of Features: Notifications proactive about delivery status Tracking Packages RMA & Returns Store Locator with complete SEO schemas and Social Integration Pickup & Curbside in Store for Ecommerce, ERP, and POS Connectivity Based on historical processing and delivery, the Delivery Estimate Algorithm Survey on Customer Satisfaction Score and Net Promoter Score Analytics & Statistics for data-driven decisions Branded Tracking Page to provide a premium self-service tracking experience Integrations Magento 2 - Complete integration from Order Tracking to Returns, Store Pickup and Store Pickup Shopify - Complete integration with Order Tracking and Returns BigCommerce - Integration from Zapier App Order Tracking Celigo - Netsuite – Full integration via Celigo

A single platform allows you to build a business that is world-class. Systum allows you to manage inventory and sales from one software application. You can then transform your wholesale distribution business into an extremely profitable enterprise by leveraging the power of real-time customer data.

Accumula is a proud two-time recipient of the prestigious Lightspeed Customer Success Award, demonstrating its commitment to excellence. Among all integrators, more Lightspeed users trust Accumula for their needs. With its flexible order routing system, businesses can seamlessly distribute orders based on factors like priority, distance, and specific tags. This leads to enhanced sales performance and inventory management, ensuring complete product availability. Retailers can efficiently publish a comprehensive range of products from Lightspeed R, including essential elements like web descriptions, images, weights, and promotional pricing. The platform allows for tailored online merchandising options, enabling customization by attributes such as color and name, and even creating distinct matrices for point-of-sale and online storefronts. By showcasing color variants as individual products, retailers can enrich their online shopping experience. Accumula helps businesses deliver the seamless omnichannel experience that customers have come to expect from leading brands like Nordstrom, allowing for the flexible purchase and redemption of gift cards both in-store and online. This holistic approach not only enhances customer engagement but also drives brand loyalty.

LateShipment.com is driven by a single mission: to make shipping more transparent. We understand that shipping companies, even though they pay for shipping, have little control over their carriers and work to rectify that imbalance. Our innovative delivery management solutions enable retailers to seamlessly create post-purchase experiences. Meanwhile, our automated parcel audit solutions improve performance accountability and help businesses recover millions in shipping refunds.

OrderDynamics is a premier cloud-based solution for retail order management, designed specifically for omni-channel retailers. This innovative system enables brands and retailers to seamlessly link their digital sales with their physical storefronts. By utilizing OrderDynamics, merchants gain access to precise, real-time inventory data, leverage a dynamic safety stock engine, and consolidate their orders effectively. Additionally, the platform incorporates Microsoft Power BI for both standard and tailored reporting and dashboard creation, among various other features. Notably, it also includes capabilities for Returns Management and Intelligent Order Routing, ensuring a comprehensive approach to retail operations. Overall, OrderDynamics enhances the efficiency and effectiveness of retail order processing.

Interact with your clientele at various stages—whether in-store, after their purchases, or through online platforms. Analyze which marketing efforts generated profits and refine them accordingly. Aim to reach every customer who has made a purchase at your brick-and-mortar location, categorizing them based on anticipated behaviors. The installation of Weezmo is quick and straightforward, and once it's set up, the most significant change you’ll experience is the capability to issue digital receipts. We prioritize your privacy and adhere to current data protection regulations. Your information is securely stored and can be accessed from our platform or your preferred platform. We are committed to understanding our customers' requirements and remain alert to industry trends. Our team includes a dedicated Customer Success Manager (CSM) to assist you with inquiries and provide guidance. By employing a unique identifier, we link every attribution point—such as social media channels, eCommerce platforms, physical locations, and digital receipts—to offer you comprehensive insights into your customers' experiences, transforming these interactions into valuable engagement opportunities. This approach not only enhances customer relationships but also boosts your overall marketing effectiveness.

1CX provides manufacturers and suppliers with the tools they need to enhance customer engagement through a robust customer experience and loyalty management platform. This system allows businesses to create exclusive VIP clubs, present premium offers, and improve personalization based on customer behavior. It possesses strong ecommerce functionalities and integrates seamlessly with various online shopping methods, complementing current distribution and sales routes. The platform encourages customer rewards for product usage, writing reviews, or referring friends, which fosters enduring brand loyalty. The advantages include heightened brand visibility through favorable reviews, strengthened customer loyalty by refining the overall experience, streamlined shopping processes that enhance satisfaction and encourage repeat purchases, as well as an expanded audience through captivating experiences that draw in prospective customers. Key features encompass account management, point accumulation and gift redemption, supplier administration, point-reward programs, and order oversight, making it a comprehensive solution for modern businesses. Ultimately, 1CX aims to transform the way brands interact with their customers, ensuring a more engaging and rewarding experience.

Coordinate data and experiences seamlessly across various channels and technology frameworks. Your customer engages with your brand through multiple platforms, including mobile, websites, and emails. Discover how Conscia gathers, consolidates, and enhances customer data from diverse channels to establish a cohesive view accessible by all applications through real-time APIs. Content may be distributed across numerous CMS platforms and enterprise systems. Explore how our innovative headless CMS provides a singular view of all your content within a centralized interface, enriching existing material while enabling the creation of new content. Context encompasses the channel of customer engagement, along with their immediate location, intent, and perspective. Uncover how Conscia equips marketers with both rule-based and algorithmic options to dictate what customers perceive based on their current context. This approach allows marketers to exert greater control and minimizes their dependency on IT resources, fostering a more agile marketing environment.

Deck Commerce serves as a comprehensive omnichannel order management platform aimed at direct-to-consumer retailers, streamlining the entire customer journey from start to finish. Focused solely on order management, this solution encompasses various features such as inventory oversight, order orchestration, fulfillment services, transaction processing, a dedicated customer service portal, and return management, all while facilitating smooth technology integrations. With a vast array of over 60 ready-to-use integrations, brands can customize their tech stack without the need for complex development processes. Utilizing distributed order routing, retailers benefit from real-time visibility of inventory across their entire network, allowing them to automate workflows, expedite order deliveries from the nearest fulfillment centers, and offer a wider selection of products and fulfillment methods that enhance revenue opportunities. This system centralizes all supply chain information, which empowers businesses to make timely decisions based on reliable data, helping to optimize inventory management and decrease shipping costs. Ultimately, Deck Commerce enables retailers to elevate their operational efficiency and improve customer satisfaction simultaneously.

EasyEcom is an omnichannel inventory management and reconciliation solution for eCommerce businesses. EasyEcom is a digital platform that helps brands accelerate their digital growth. It offers end-to-end inventory management, warehousing, reconciliation and order management for B2B eCommerce. EasyEcom Offers the Following Value Add-On EasyEcom: Omnichannel Order Processing & Centralized Inventory Management. Inventory Procurement via purchase order management and SKU Management. Modern warehouse management system that allows for order routing, inventory splitting, and inventory distribution across multiple warehouse locations. Advanced shipping rules are also available. Track and prevent unpaid orders, extra shipping costs, and wrong deductions with automated & accurate payment reconciliation. Automated accounting with automatic synchronization with ERP/Tax. Advanced reporting and analytics about customers and their buying habits to identify growth opportunities

Introducing OrderCast, the innovative solution designed to help wholesalers enhance their operations and effortlessly oversee their B2B orders online. With a user-friendly front office, OrderCast delivers a tailored and streamlined B2B ecommerce experience, featuring capabilities like personalized catalogs, quick order placements, detailed order history, and robust search functionalities. This intuitive e-commerce platform is crafted to simplify the ordering journey for your customers. It also implements advanced pricing and discount structures that cater to each client, taking into account their purchase frequency and volume. Additionally, seamless integration with ERP systems guarantees up-to-date inventory tracking and precise order management. Our proprietary search technology offers a powerful, customizable experience, ensuring customers can swiftly locate the products they seek. Furthermore, OrderCast’s back office equips businesses with a comprehensive set of tools to effectively oversee their B2B operations. It allows users to monitor and manage orders and stock levels across various sales channels and storage facilities from a single, unified platform, ultimately driving efficiency and growth in your business.

Elevate your growth with SCAYLE and fulfill your direct-to-consumer aspirations. Our Commerce Engine, celebrated for its success with ABOUT YOU, equips brands and retailers to enhance their eCommerce endeavors more swiftly and effectively. Utilizing headless technology, global operations, and analytics-driven marketing, we empower leading market players. Does scaling up seem like an overwhelming task? We understand the challenges because we've successfully navigated them ourselves. The journey to expand ABOUT YOU demanded an advanced, high-performance engine, which we developed to support its growth. Now, SCAYLE seamlessly integrates cutting-edge technology with international capabilities and data-informed marketing strategies. Moving forward, it's all about your business. Let us help you SCAYLE your venture with our extensive expertise. Experience the power of SCAYLE in achieving your success through our API-driven technology, cost-efficient international operations, and proven marketing services designed to propel growth. With SCAYLE by your side, the potential for your business is limitless.

WizCommerce is a powerful AI-driven platform built to transform B2B sales operations for wholesalers, distributors, and manufacturers. It streamlines the sales process from start to finish, enabling businesses to achieve greater efficiency and productivity. With WizOrder, sales representatives can quickly and accurately record orders, whether online, offline, or during trade shows. WizShop equips businesses with custom-branded eCommerce portals, allowing customers to place bulk orders, set up repeat purchases, and enjoy flexible payment options. WizAI leverages artificial intelligence to suggest upsell opportunities and recommend substitutes for unavailable products. The integrated CRM simplifies customer relationship management, while detailed reporting tools provide actionable insights into sales, team performance, and customer behavior.

Effortlessly oversee numerous private stores, each with tailored pricing and settings for individual customers, making it ideal for wholesale and B2B enterprises. Featuring templates, bulk upload capabilities, and a user-friendly interface, iStockist is simple to master and can be seamlessly integrated into your current systems. Your information is safeguarded through robust encryption, role-based access control, two-factor authentication, and adherence to GDPR regulations. With features like favorites lists, a mobile application, and rapid checkout processes, iStockist has a proven track record of enhancing both sales and customer loyalty. Enable your trade clients to explore your product offerings online and place self-service orders at their convenience using any device, whether it's a phone, tablet, or desktop, thanks to our straightforward ordering system. You can set up multiple price lists, showcase available inventory, and much more, with an API available for smooth integration. It's the ultimate software solution for managing your online wholesale store, designed to save you both time and money while allowing you to operate 24/7 and boost your revenue. Additionally, iStockist provides exceptional customer support to assist you in maximizing the platform's capabilities.

Increase conversion with the 'customer date guarantee' Presell ability creates excitement. Real-time visibility and prompt delivery will exceed your expectations. You will also gain recurring customers which will increase your bottom line. All this and intelligent inventory management software. Get an inventory and order management solution that is specifically designed for fashion brands with high SKUs. This software can be used to forecast how much you will need to produce, as well as manage returns and re-fulfillment. All the rest. You can increase your conversion rate by offering the options and experience your customers want. With a promised delivery date, their package will arrive before they order. Always ship from the most efficient warehouse.

FACTORY is the pioneering online platform tailored specifically for fabricators and manufacturers of flashing. It empowers both your customers and staff throughout the entire ordering process. With Factory, you can efficiently create and oversee orders, enhancing your control and understanding of the production workflow while offering an exceptional experience for your clientele. Every aspect of your business—from individual customers to specific orders and intricate details—can be managed in one centralized location. Whether it's custom flashings or boxes of screws, Factory accommodates all your needs. You have the ability to establish personalized pricing and various price tiers, proving that no requirement is too complicated for Factory. Additionally, you can manage inventory levels, track material usage, and much more. The platform enables you to design and automatically price custom flashings, eliminating the need for manual drawings. Craft impressive work orders that serve both your customers and streamline your production. Moreover, Factory effortlessly integrates with your accounting software to automate the transfer of orders, while also providing timely email notifications to customers as soon as their orders are processed. This seamless integration not only enhances operational efficiency but also significantly improves customer satisfaction.

Consolidate valuable tracking information in a single location to expedite the resolution of delivery issues. Enhance the post-purchase experience to foster customer loyalty and boost sales. Maintain customer engagement with uninterrupted communications following their purchases. Gain practical insights into your post-purchase journey and shipping effectiveness. Adhere to the highest standards of information security and privacy management. Create various organizations to efficiently oversee multiple retail outlets. This approach not only streamlines operations but also improves overall customer satisfaction.

Deliver your passion. Siid can help you send it. Siid is an all-in-one shipping and order management platform that makes selling online easier and more efficient. Passion, courage, and a lot of time are essential to growing a business. You don't have the time to manage stock, orders, deliveries and drop-offs with multiple delivery partners. We have been there, both as market leaders and go-getters, and know there is a better way. Siid is our intelligent order management and shipping platform. Siid automates manual tasks and brings all you need into one simple-to-use platform. You can now get back to what you love, building your dream company. Take advantage of our discounts. You can also keep your contracts. Or both. You always get the lowest cost to send. No contracts. No complicated tech. Siid is easy to use and set up. Siid is extremely intuitive. Just a few clicks and you can connect your marketplace and deliver.

An efficient ordering system designed to enhance the experience of both your sales representatives and customers via a streamlined QuickBooks portal is now available. Tailored specifically for small to medium-sized businesses that use QuickBooks, this system allows you to effortlessly cut costs while boosting your company's productivity. With Flowsmith, you can establish a visually appealing portal that reflects your brand, enabling customers and sales reps to easily place orders and monitor inventory online. This versatile portal seamlessly integrates with any version of QuickBooks Desktop, providing a cohesive experience. Flowsmith stands out for its user-friendly design and straightforward setup, complemented by a specially designed QuickBooks connector. Consequently, all orders, inventory levels, invoices, and pertinent customer data are automatically synchronized between your Flowsmith ordering platform and your QuickBooks account, ensuring accuracy and efficiency in your operations. This not only saves time but also enhances overall business management.

In today's market, shoppers are seeking more than just a conventional retail experience when it comes to clothing and accessories. Thanks to advancements in technology, brands are now able to revolutionize their retail environments entirely. The rise of mobile technology allows contemporary beauty brands to leverage innovative solutions that not only meet but exceed customer expectations. While physical stores will continue to play a significant role, consumers increasingly utilize various channels for product research, yet they still prefer to make their final home furnishing purchases in-store. The PredictSpring modern POS system provides telecom retailers with a chance to establish a new benchmark in a rapidly evolving, digital-centric landscape. Furthermore, wineries, which traditionally focused on in-person tastings, must now enhance the overall customer journey both online and offline by implementing forward-thinking retail strategies. The integration of such solutions ensures that brands stay relevant and competitive in a fast-paced market.

Agile management of wholesalers or distributors. StockAgile is a wholesale and distribution management software that optimizes all your operations and sales cycles. All your products information can be centrally managed across all sales channels. To make the best decisions for your business, analyze its entire lifecycle. You can manage your showroom and make pre-sales before placing purchase orders in an agile manner and provide the best customer experience. StockAgile's modern brand management software helps you streamline, centralize, and optimize product manufacturing operations. You will have greater visibility and control over your inventory across all sales channels and locations. Fast and efficient business decisions. Track all sales orders, track them, make partial or full shipments, generate delivery note, order catalogs, optimize your sales cycle, control who paid you, what they owe, and, most importantly, have fun with the process.

The Omnichannel Suite designed for Salesforce brands enables the creation of experiences that can be deployed across various channels using the only Salesforce-native solution aimed at enhancing customer engagement throughout their journey. This platform empowers all customer-facing teams to uncover new monetization opportunities while simultaneously elevating the customer experience. You can meet your customers in their preferred environments without disrupting your own workflow. By designing multi-channel experiences from a unified interface, you can enhance your omnichannel strategy by incorporating platforms like Instagram, review channels, TikTok, support emails, and beyond. Utilizing Einstein Bots allows for the efficient qualification of customer information, addressing frequent inquiries, and minimizing the need for agent intervention before handoffs. The customer experience can be further enriched through engaging features such as images, carousels, emojis, scheduling options, location sharing, and automatic two-way message translation. Moreover, you can enhance personalization across various departments and channels by tapping into the wealth of customer data and order histories already stored within Salesforce, ensuring a cohesive and tailored experience for every individual. The integration of these functionalities not only streamlines operations but also fosters a stronger connection between brands and their customers.

Numerous brands leverage Qubit CommerceAI to enhance their product recommendations, badging, and insights, ultimately crafting outstanding customer experiences. Discover which products excel and which falter through actionable automated insights. Qubit CommerceAI customizes a model for each shopper, ensuring that every interaction is tailored to their needs. By integrating data, intent, and design tools, Qubit empowers teams to develop more impactful customer experiences. Through collaboration with actual eCommerce professionals, we have created a revolutionary personalization tool that requires no coding and eliminates complexity. This marks the emergence of the first engine for customer-to-product recommendations, driven by advanced deep learning technology. Utilize our innovative model-per-shopper approach while applying business rules to deliver the most pertinent product recommendations available. Experience the same cutting-edge recommendation technology that fuels the extraordinary achievements of platforms like YouTube and Google, and elevate your brand's engagement and conversion rates.

Transform your payment process with a seamless one-click checkout that includes enticing post-purchase offers. Experience the versatility of a headless system that accepts cryptocurrency and enables the sale of NFTs with Rally checkout. Delight your customers with an aesthetically pleasing, straightforward checkout that provides a one-click solution for purchases across various platforms and payment processors. With Rally Pay, shoppers can enjoy a hassle-free buying experience, making purchases effortlessly. You can create tailored offers for your customers at the most opportune moment—right after they complete their checkout. Our innovative approach has led DTC brands to generate over $300 million in additional revenue from these post-purchase strategies. Ensure your customers can pay securely using crypto while you receive your earnings in traditional currency. You have the flexibility to sell NFTs independently or bundled with physical items. Customers can conveniently purchase NFTs using their credit cards, and you can also set access restrictions for your checkout based on the NFTs present in a shopper's wallet, allowing for discounts triggered by specific NFT ownership. Moreover, there are even more exciting features on the horizon to enhance your checkout experience further.

Introducing an AI-powered quality audit service tailored for sectors like insurance, healthcare, consumer banking, and retail, ensuring complete data protection. This service streamlines all quality assurance metrics across various customer interactions, whether it be through phone calls, emails, chats, or social media platforms. With the Contiinex cloud-based dialer, which includes integrated WhatsApp, voice, and SMS bot functionalities, your agents can now connect effortlessly with clients during both inbound and outbound campaigns. Enjoy a centralized dashboard that offers a comprehensive 360° overview of your business processes. Utilizing the Contiinex WhatsApp business API, you can enhance automation in customer interactions related to sales, service, or support, facilitating marketing efforts throughout the customer journey—from pre-purchase inquiries to post-purchase follow-ups. The platform is bolstered by a unified dashboard that provides detailed insights into all customer engagement metrics. With Contiinex, you gain the ability to oversee every customer interaction, whether through voice or non-voice channels, rather than relying on the outdated practice of sampling just 1-2% of quality audits. Additionally, it empowers you to mitigate fraud proactively by assessing risks in real-time and enhances overall process efficiency. By adopting this innovative approach, businesses can expect not only improved compliance but also a richer understanding of customer behavior.

Wyng is a leading Privacy-First Marketing Platform. Wyng is built on a privacy-by-design API and zero-party data API. It makes it easy for brands and enterprises to deliver customer experiences which are always relevant, welcome, and compliant. Wyng is used by more than 250 brands and businesses to build trusting relationships with their customers. Create your own custom interaction or choose from dozens Wyng templates to engage customers, collect data and build trust. More relevant, engaging experiences increase conversion, collect data, build loyalty and increase purchases. Create world-class experiences with your brand in minutes. Instantly personalize and gain insights using accurate, clear zero-party data. Consent-driven, zero-party data produces better results without privacy concerns. Wyng services will help you accelerate your team and use flexible enterprise-grade tools that can keep up with the pace of the market.

AnyRoad equips prominent consumer brands with the essential technology and insights required to create exceptional live events and experiences. The dynamics of how consumers engage with brands are evolving significantly. Industry frontrunners dedicate more resources to interacting with their customers through both virtual and in-person events, leading to enhanced loyalty, increased revenue, and ultimately a higher lifetime value for customers. AnyRoad simplifies the process of executing live events and experiences. By removing data silos, we empower teams by integrating registration, payments, check-ins, and guest communications, all while providing real-time insights within a single platform. This streamlining facilitates scalable experience operations through tailored and repeatable workflows, allowing teams to achieve more efficiency with fewer resources. Additionally, by gathering first-party data from these experiences, brands can gain comprehensive insights into consumer behaviors, preferences, and feedback. This enables them to accurately measure the effectiveness of their events and compare their performance against competitors in the industry. Ultimately, AnyRoad is committed to transforming how brands connect with their audience in this rapidly changing environment.

Cheerfy offers a revolutionary approach for restaurants to thrive in the post-COVID landscape with its comprehensive front-of-house software platform. This system allows for the registration of guests upon arrival, adhering to NHS track and trace protocols, through either Wi-Fi or a QR code. Additionally, it provides an option for collecting marketing consent, enabling restaurants to engage with customers in a digital space. By integrating essential systems such as orders, reservations, and PoS, restaurants can create detailed customer profiles. This knowledge empowers them to cultivate lasting digital relationships that enhance both loyalty and sales. Furthermore, Cheerfy allows restaurants to maintain control over their online ordering channels, eliminating the commission fees associated with third-party delivery services. Restaurants can also design a unique and branded customer experience tailored to their needs. Operating in the UK and Spain, Cheerfy is supported by Techstars Ventures, known for investing in major players like Uber and Twilio, as well as METRO AG. Notably, the platform is trusted by renowned establishments such as Grosso Napoletano in Madrid and Black Sheep Coffee in London, alongside global operators like Autogrill and prominent brands like Heineken, showcasing its strong reputation within the industry. By choosing Cheerfy, restaurants not only enhance their operational efficiency but also position themselves for sustained growth in a competitive market.

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.

It is not enough to find the best-fit customers. They must be nurtured. How do you cultivate them? They can seamlessly move through each stage of their lifecycle, finding the right content and connection along the way. This is Right On Interactive's strength: It empowers organizations to see exactly where a prospect is in their relationship to a brand, from prospect to raving customer, and how to approach them to maximize their lifetime value.

parcelLab is a truly global enterprise software provider. It allows brands to increase revenue, reduce operational costs and complexity, and optimize the customer experience. Our award-winning platform for post-purchase enables brands to transform operational touchpoints from mundane into the most differentiated, personalized experience. This creates unique moments of pure delight for their customers. We are trusted by over 800 brands, including IKEA and Chico's. We track shipping data from 350 carriers and actively manage the after-purchase experience in 175 countries. Find out more about parcelLab.com

Marketing tunnel vision and solutions that don't work are gone. Say hello to a flexible, turnkey platform that makes it easy to make seamless, omnichannel experiences for every customer, from the first to the last touchpoint. Ai-Intelekt implements hyper-personalization, prescriptive analytics, customer journey analytics, & closed-loop integration. Hyper-personalization allows you to create deeply personalized customer journeys of your brand through coordinated, informed actions & campaigns. You can track the journey of each lead and customer to ensure you know their preferred messaging, purchase history, and background. Predictive analytics Use true artificial intelligence (AI) to take control of your customer's lifetime worth. Forecasts are based on behavioral data and historical sales.

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.

Alida provides comprehensive feedback and in-depth insights from your customers, enabling you to make informed decisions collaboratively rather than unilaterally. As the sole global platform for Customer Experience Management and insights, Alida empowers brands to gather and utilize extensive feedback alongside profound insights. This approach ensures that you deliver an exceptional customer experience backed by actionable intelligence. By leveraging Alida, some of the world’s leading brands gain a significant edge in the market. Our services eliminate the uncertainty associated with crucial decision-making by prioritizing the voices of both your customers and employees. This method is essential for minimizing customer attrition, fostering meaningful interactions, and identifying fresh market opportunities. We are dedicated to stepping outside our comfort zone and embracing innovative strategies, provided we are confident that they align with our core values. This commitment to the unexpected not only sets us apart but also cultivates an environment ripe for growth and success.

SimplyDepo is a powerful and easy-to-use B2B sales and retail execution platform built for CPG brands, wholesale distributors, and merchandising teams. If your team is still managing orders and routes through spreadsheets or juggling disconnected tools, SimplyDepo is the smarter, streamlined solution. Designed specifically for field teams, SimplyDepo gives reps a mobile app they can use in the field—online or offline—to place orders, track inventory, capture shelf data, and complete retail audits. Managers benefit from real-time dashboards, giving them full visibility into rep performance, order volume, customer activity, and delivery metrics. Key features include: • Centralized order entry, pricing, and product catalogs • Mobile app with offline functionality • Smart route planning with integrated mapping tools • CRM-style customer assignment and tracking • Real-time dashboards for sales, visits, and fulfillment SimplyDepo is fast to implement and easy to use—most teams are up and running in just days. It’s built to scale as your business grows, with integrations like QuickBooks and Zapier and an open API for custom workflows. Perfect for: - CPG brands managing field reps - Distributors overseeing sales teams across regions - Merchandisers collecting in-store data and executing orders

SkuSuite offers a comprehensive solution for managing inventory and orders across multiple channels. It provides real-time synchronization of inventory, supports multiple warehouses and locations, and includes automated order routing features. The platform is compatible with barcode scanning, facilitating efficient purchase order management and receiving processes. Users can take advantage of serialized inventory management with FIFO rules in place. All orders are conveniently organized in a single, centralized hub. Additionally, SkuSuite allows businesses to engage with their customers for future marketing opportunities. It caters to retail, wholesale, and e-commerce operations, eliminating the need for various systems to streamline business management. The platform also features a complete shipping solution, partnering with leading carriers such as USPS, UPS, FedEx, and Seller-Fulfilled Prime, allowing users to benefit from their negotiated shipping rates. With automated batch labeling, the process of shipping orders has never been simpler or more efficient. SkuSuite is designed to enhance the overall productivity and organization of a business's operations.

W3bstore helps you manage customers, orders, inventory, and fulfillment at both online and offline locations. One database ensures consistency across all channels and locations with regards to pricing, promotions, and inventory. Each stakeholder has access to the same customer history, which results in more efficient and better service. You can view reports from any internet-enabled device. Integrated POS and Online Store make it easy to conduct secure transactions. This platform is for merchants who sell online and in-store. Product details include: Tiered Discounts, Customer Discounts. Kitting, Coupons. Cross-selling. Unlimited variants. Customer Profiles, Order History, Groups, Email Marketing, Loyalty Rewards, Wishlists - Barcode scanning to scan barcodes for stock-taking, stock-taking, stock transfer, checkout, receiving, receipt, and receiving - Purchase Order Management, Accounting Integrations Shipping labels for 50+ carriers. Buy Online, Pickup In Store - Responsive templates and web designer

Manage your inventory across various marketplaces, enhance sales performance, oversee bundles, kits, and product variations, and facilitate drop shipping. Receive orders in mere minutes while streamlining the processes for cancellations, exchanges, and refunds, along with exporting order lists and adding specific notes. Identify suppliers, automatically generate purchase orders, and conveniently upload or download these orders using formula-based methods. Ensure precise picking, packing, and shipping of orders, track shipments by uploading tracking numbers, and designate shipping carriers and methods. Monitor your sales figures, gross profits, and track your best and worst-selling products over different time frames including days, months, and years. While you might not possess a magic genie, the demands of your business can feel overwhelming. Let our tailored solutions make fulfillment an issue of the past. Transitioning your suppliers to a contemporary purchase management system won't happen instantly, but there's no one stopping you from taking action. While UPS is a solid option, when urgent fulfillment needs arise and customers are in distress, prioritizing their needs is crucial—consider alternatives like FedEx or DHL for timely solutions. With these strategies in place, you'll elevate your fulfillment process to meet customer expectations effectively.

Whether you're launching a new startup or enhancing a well-established enterprise, explore e-commerce features tailored to your specific requirements. Increase your sales while saving valuable time with our comprehensive suite of top-tier applications. Enhance conversion rates and elevate average order values through innovative pricing and promotional tools, generate consistent revenue streams with Bold Subscriptions, and craft personalized products and experiences. Speed up your growth with our platform-agnostic, leading solutions for subscriptions, checkout processes, and pricing strategies. Provide commerce-enabled experiences that connect with consumers where they prefer to shop by utilizing our flexible and powerful APIs. There's no need to compromise on speed to market when creating customer experiences that drive conversions. Integrate one or several of our commerce APIs into any front-end interface easily. Capitalize on our established modules for subscriptions, checkout, and advanced pricing rules. Moreover, benefit from pre-built partner integrations that streamline implementation, alongside centralized management of core APIs for seamless platform and back-end connectivity, ensuring a smoother e-commerce journey. This comprehensive approach allows businesses to adapt quickly to market changes while maintaining efficiency and customer satisfaction.

Take fulfillment to the next level. Omni™ OMS is an industry-leading, end-to-end retail fulfillment solution for unified omnichannel commerce, enabling a single enterprise view of stock in real time, optimizing available-to-promise inventory while providing your customers with the confidence that what they order will be delivered or available in-store. Omni™ OMS enables you to configure, manage and execute complex order routing processes effectively and efficiently through advanced order orchestration functionality. With an intuitive interface and accessibility through the web from any device, the Omni™ OMS store fulfillment module easily enables store associates to fulfill and deliver BOPIS and curbside pickup (BOPAC) orders. Advanced “store-as-warehouse” functionality provides in-store pick and pack workflows that streamline the fulfillment process. Exceed your customers’ expectations with maximum flexibility to create, cancel or edit existing orders. Also offer multiple appeasement options including price matching, credits and adjustments.

Experience a comprehensive distribution management system that caters to both single and multi-location needs. By utilizing our Ordering and Collection mobile app, you can significantly reduce your order processing and delivery expenses, enabling salespeople to secure more orders with quicker and more precise entry. Achieve greater profit margins by implementing varied pricing tiers and discounts tailored to individual customers, customer groups, and product categories, while effortlessly handling multi-format and multi-company invoicing. Maintain effective oversight of credit limits and payment terms, gaining complete transparency through advanced outstanding and collection reports housed within our cutting-edge financial accounting module. Strengthen customer relationships and boost profitability using distribution management software that offers a range of diverse promotions and schemes tailored to products, categories, customer types, and even selective batches or lots. Gain total control over your inventory, allowing you to track sales and remaining stock levels efficiently while also knowing the optimal timing for purchases via our Automatic Reorder software, ensuring you never miss a sale opportunity. This system not only streamlines operations but also empowers your business with strategic insights for smarter decision-making.

Kibo Order Management is designed for scalability and adaptability, allowing businesses to respond to changing market dynamics, customer needs, and global challenges. This cloud-based solution empowers retailers to rapidly implement and refine versatile fulfillment strategies that enhance revenue generation while catering to customer expectations. Over 1,000 brands have already experienced revenue growth with Kibo. Enhance customer loyalty by offering a variety of products and fulfillment options, seamlessly capturing orders across all available channels. Access inventory from the entire fulfillment network, regardless of its location, and optimize shipping from the closest facilities to minimize inventory holding costs and mitigate fraud risks. Kibo's automated fulfillment optimization ensures that orders are routed efficiently, balancing cost-effectiveness and timely delivery. With real-time visibility into all inventory housed in distribution centers, retail outlets, and vendor locations, Kibo equips you to ship products effectively to consumers from any point in your supply chain, ensuring a competitive edge in the retail landscape. This level of integration and efficiency not only streamlines operations but also enhances the overall customer experience.