Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
Learn more
Jama Connect®, a product development platform, uniquely creates Living Requirements™. This digital thread is created through siloed, test, and risk activities to provide end to end compliance, risk mitigation, process improvement, and compliance. Companies creating complex products, systems, and software can now define, align, and execute on what they need. This reduces the time and effort required to prove compliance and saves on rework. You can be sure of success by choosing a solution that is easy-to-use, flexible, and offers support and services that are adoption-oriented.
Learn more
AutoAp
Achieve peace of mind with the leading solution in the industry for precise, timely, and thorough safety recall management software. It's important to note that almost every automotive brand and a significant number of vehicles have been impacted by safety recalls. When you sell vehicles linked to accidents stemming from unresolved safety recalls, your liability risk grows considerably. If your dealership becomes a target in recall-related litigation, it can lead to guaranteed financial losses and damage to your reputation. Without a robust safety recall management policy and a commitment to implementing the necessary processes and tools for daily recall management, you could jeopardize your franchise. By diligently tracking open safety recalls for trade-ins, dealer trades, and auction purchases, you can cut costs and boost profits. Additionally, preventing customer disputes is crucial; if a buyer learns through public channels that the vehicle they purchased just days ago has an active recall, it can create significant trust issues. Therefore, it is essential to document and disclose the vehicle's recall status at the time of sale to maintain transparency and foster customer confidence. Ultimately, investing in effective recall management is not just a legal necessity but also a strategic business advantage.
Learn more
Skynamo
Skynamo is the only Field Sales Software that can be used by manufacturers, wholesalers, and distributors.
It allows reps to accurately plan their account visits, organize their day in the most efficient way possible, recall and track all client communications, streamline order submission and information gathering, and streamline onsite information collection.
Managers gain insight into the time and habits of their reps so they can coach them around. They also learn what is leading to success on the field so that they can spread it to the rest of the team.
Skynamo provides a customized solution for sales teams, whether they need an ERP, inventory, or accounting solution.
Learn more
