Best Rapid Incident Reporting Alternatives in 2025
Find the top alternatives to Rapid Incident Reporting currently available. Compare ratings, reviews, pricing, and features of Rapid Incident Reporting alternatives in 2025. Slashdot lists the best Rapid Incident Reporting alternatives on the market that offer competing products that are similar to Rapid Incident Reporting. Sort through Rapid Incident Reporting alternatives below to make the best choice for your needs
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Serviceaide
Serviceaide
139 RatingsServiceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility. -
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ServoDesk
Simplisys Ltd
20 RatingsEasy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call. -
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Sogolytics
Sogolytics
863 RatingsSogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement. -
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N-able N‑central
N-able
7 RatingsJoin thousands of IT professionals and MSPs who use N-able™ Ncentral® remotely to monitor and manage complex networks and devices. These are the key features: * Monitor almost all devices, including Windows, Linux, and macOS * Get complete visibility across your network and cloud services without the use of additional network monitoring software * Automated patch management policies can be created to ensure that devices are always up-to-date * Automate your workflow with drag and drop scripting in automation manager. No need to write code! * Remote support across platforms and devices with the integrated Take Control feature * Use N-able MSP manager to manage tickets and billing. * Secure your data with integrated backup, EDR and AV. * Available on-premises and hosted cloud solutions to suit your business needs -
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Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.
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Manage1to1
Overwatch Data Services
$1000/year Manage1to1 is a cloud-hosted solution for K-12 that allows you to manage the data generated by your 1:1 deployment. Help Desk, Asset Management and User Management, Incident Tracking and a full Billing Suite let you see where your deployment is and what the costs are. You can get a complete view of your deployment with reporting, invoicing, and detailed statistics. -
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Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes Chat communication Ticket types Custom views.
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ExDesk
ExDesk.com
ExDesk offers a comprehensive help desk software solution tailored for small to medium-sized businesses. It operates as a web-based ASP service, allowing easy access from any browser, making it both user-friendly and cost-effective. The system is highly customizable, ensuring it aligns perfectly with your specific workflow requirements while blending robust functionality with simplicity for quick implementation. Should you require tracking and routing of issues to support personnel, ExDesk can be tailored to meet your preferences. This software solution boasts extensive management capabilities, detailed reporting, and effective workflow coordination, enabling users to utilize our 35 online reports or download data for personalized analysis at their convenience. With no installation needed, ExDesk is ready to assist you almost instantly, accommodating your distinct needs. The platform requires little training and offers online assistance and documentation for users. Explore our product features and visit our demo and pricing sections for further insights into how ExDesk can enhance your business operations. Additionally, our dedicated support team is always available to answer any questions you may have. -
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Vorex
Kaseya
$10.00/month/ user Effortlessly create, handle, and resolve all your IT service requests and ticketing needs. You can streamline the process of generating, managing, and resolving IT service tickets. This solution aims to decrease the volume of service tickets and expedite the resolution of IT issues. It is competitively priced at about one-third of what similar services charge. With VSA integration, you can resolve service tickets 40% more quickly. Technicians are empowered to work effectively and smoothly across various tools, ensuring they have the necessary information at their fingertips. This allows for less time spent on tracking tickets and more focus on enhancing customer satisfaction using a comprehensive IT helpdesk ticketing system. Additionally, it enables efficient staffing and management of IT projects while providing real-time updates on project statuses. By enhancing project management capabilities, forecasting becomes significantly improved. The Vorex Service Desk dashboard delivers up-to-date insights into the status and progress of tickets. You can also easily produce custom reports, gaining valuable insights that facilitate prompt and confident business decision-making. Ultimately, this solution ensures that your IT operations are not only efficient but also aligned with your strategic goals. -
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ManageEngine ServiceDesk Plus
ManageEngine
$120.00/year/ user Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions. -
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CAFM Explorer
Idox Group
Idox’s CAFM Explorer software equips facilities managers with the necessary tools to efficiently oversee maintenance, compliance, and safety tasks across an estate, ensuring comprehensive visibility of assets, costs, and risks. This capability allows managers to anticipate potential issues, streamline task assignments, automate processes, and enhance reporting to ultimately help clients achieve substantial productivity improvements. Offering a complete solution for all facilities management needs, CAFM Explorer bundles a diverse array of modules into one package, eliminating hidden fees and the necessity for additional purchases. The seamless integration of these modules not only automates manual processes but also boosts efficiency and supports real-time reporting. By employing CAFM Explorer, Brent Council has successfully enhanced its response times and improved job management and tracking, while also generating statistical reports that aid in performance benchmarking. The software's comprehensive approach signifies a transformative shift in how facilities management is conducted, making it an invaluable asset for organizations striving for excellence. -
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TURNOVER Helpdesk
SoftLanding Systems
The proficient handling of software issues and incidents significantly influences the ongoing maintenance of applications throughout their lifecycle. Implementing a solution that aligns with your organization's change management protocols can yield numerous advantages, such as enhanced control, streamlined workflows, and adherence to audit requirements. TURNOVER® Helpdesk facilitates comprehensive incident tracking and reporting from start to finish. By merging a full-service IT helpdesk with a mobile-optimized, browser-based self-service option for users, the system enhances the efficiency of technical support. End users can quickly and effortlessly access solutions to their technical inquiries, submit requests, and monitor the status of their issues, all while on the go. This not only empowers users but also allows your IT personnel to focus on more complex and pressing tasks, thereby improving overall productivity. Ultimately, the integration of such a system fosters a more responsive and capable IT environment. -
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Re:Desk
Re:Desk
$99.00/one-time Experience streamlined support team functionality that allows you to manage customer inquiries effortlessly: from contact forms and emails to orders. Efficiently consolidate all customer communication, whether it comes through email, Twitter, or Facebook, into a single platform. Each request is transformed into a helpdesk ticket and directed to the appropriate support team member. Explore options for both downloadable and cloud-based versions. This helpdesk solution is designed to handle a high volume of customer interactions while automatically routing them to the correct department or agent, ultimately minimizing workload and enhancing customer satisfaction. The Open Source PHP HelpDesk offers you the ability to oversee your support agents' workflows, thereby boosting customer contentment. Stay tuned for upcoming features, including response time analytics. The ecommerce-ready customer help desk ticketing system is the ideal choice for organizing customer support for your online or multivendor business, whether you are a small or medium-sized enterprise. This comprehensive solution not only streamlines operations but also fosters a more responsive customer service environment. -
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Discover the essential features of AzureDesk designed for enterprise-level systems that cater to businesses while keeping user costs low. This platform offers comprehensive solutions for addressing customer concerns through its powerful Ticket Management System, ensuring an efficient response process. AzureDesk accommodates an unlimited array of email addresses, transforming incoming emails into tickets that are easily managed within the system. The Support Center operates around the clock to address customer inquiries, providing seamless service even when you're unavailable. Additionally, AzureDesk allows integration with various applications such as JIRA and Slack, enhancing workflow and communication. Gain valuable insights through reports that evaluate customer interactions and assess team performance over time. Collaborate effectively by tagging team members in private notes using a Twitter-like handle, facilitating teamwork in resolving tickets. Moreover, AzureDesk ensures compliance with ISO27001 standards, allowing for secure and efficient management of support tickets. Overall, AzureDesk streamlines the support process, making it an invaluable tool for businesses seeking to enhance their customer service capabilities.
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Infizo Desk
Infizo
$59.78 per monthEnhance your incident management and help desk productivity with Infizo Desk, the premier software solution utilized across various sectors. Effortlessly handle and prioritize help desk tickets through advanced features such as automated categorization, smart ticket assignment, and thorough incident tracking, all aimed at reducing response times while boosting operational effectiveness. Our advanced ticketing system software ensures timely tracking and management of help desk tickets, leading to swift issue resolution and improved customer satisfaction. Tickets can be assigned to specific groups or individuals, simplifying the assignment process and promoting accountability for every action taken. Incoming emails can be automatically transformed into help desk tickets, facilitating easy integration with your email communication. Additionally, you can establish service level agreements (SLAs) for ticket response and resolution timelines, guaranteeing swift and efficient support while enhancing overall user experience. By choosing Infizo Desk, you are taking a significant step towards optimizing your help desk operations. -
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Alcea HelpDesk
Alcea Tracking Solutions
$20.00/month/ user Alcea HelpDesk provides organizations with a distinct edge by promoting quicker response times, boosting efficiency, and ensuring proper attention to reported problems. This comprehensive tracking platform equips your organization with the tools necessary to enhance response times, elevate productivity, and effectively manage reported issues. The platform's workflow rules and ranking capabilities can identify and prioritize incidents or requests, allowing managers to access vital information needed for evaluating productivity and resource allocation. You have the flexibility to tailor the appearance of your system and gather information precisely as required. All user communications are seamlessly directed through the system, ensuring that submitters, assignees, and other stakeholders receive timely email updates. Additionally, managers and decision-makers can monitor the progress of issues or projects through customizable reports, all of which are accessible in real-time and entirely web-based. This level of customization and real-time tracking empowers organizations to respond proactively to challenges, ultimately enhancing overall operational effectiveness. -
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Ignatiuz HelpDesk
Ignatiuz Software
$1,499 per yearTransform user engagement with exceptional experiences through our multi-touch applications, augmented reality, and virtual reality technologies that prioritize intuitive interaction. A workforce that feels valued contributes significantly to business achievements. Provide essential support to your team with SharePoint Helpdesk, a no-cost internal ticketing system integrated within Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions from Ignatiuz. This platform is crafted to enhance communication between employees and helpdesk personnel. Not only can staff members create support tickets, but they also have the ability to monitor the progress of all their requests from a centralized location. Administrators benefit from straightforward reporting tools that offer valuable insights into agent performance, aiding in effective decision-making. Moreover, SharePoint automates notifications to relevant users throughout the stages of ticket creation, resolution, and response management, fostering synchronization and collaboration across different teams for heightened productivity. By streamlining these processes, organizations can ensure that employees receive timely support, ultimately leading to improved morale and operational efficiency. -
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SolarWinds Service Desk
SolarWinds
$19.00 per user per monthSolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset. -
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Milldesk
Milldesk
$25 per user per monthMilldesk has the best Customer Success team to help you get the best results. You can rely on Milldesk's support and sales team to provide an amazing experience throughout your Milldesk journey. These best practices will help you be more productive and get better results when managing IT incidents. The Milldesk system has revolutionized how the forklift sector works. It has put our units in Europe on equal footing, which has brought great efficiency and satisfaction our customers in all sectors. It made it easier and more productive to manage more than 40,000 calls from all parts of Brazil. After the tool was implemented, our customers were almost unanimous in their desire to improve the quality of care. We are also working to bring the same solution to Latin America. -
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Ulysses Suite
QMS Software
Ulysses represents a cutting-edge, web-based customer service platform that can be seamlessly implemented in public cloud environments, private cloud settings, or directly on client sites. This solution outperforms competitors by delivering rapid and effective results without sacrificing quality. What sets Ulysses apart is its ability to continuously evaluate and track your success through its innovative, patented SLA-driven workflow action engine. By utilizing Ulysses, businesses can significantly cut down on the costs associated with customer interactions, thereby enhancing both profitability and customer satisfaction. Additionally, Ulysses Sales & Marketing functions as a robust CRM (Customer Relationship Management) tool, designed to optimize business processes efficiently. It encompasses all necessary data to effectively manage, forecast, and report on sales throughout every phase of the sales life cycle, ensuring that businesses can operate at peak efficiency. This comprehensive approach not only streamlines operations but also fosters deeper customer relationships. -
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Service-Run
Service-Run
Elevate your support center with a streamlined and effective helpdesk solution. Harness the capabilities of collaborative ticketing to ensure that tickets are prioritized, categorized, and assigned to the appropriate agents, allowing your entire organization to contribute to exceptional customer satisfaction. Empower your clients with the support they deserve through a fully responsive and adaptable user interface. Enjoy a user-friendly admin panel that facilitates easy management of incoming tickets, ensuring efficiency in your operations. With a design that adapts seamlessly across smartphones, tablets, and desktop devices, Service-Run guarantees a consistent experience for all users. Keep your customers informed with automatic email notifications that enhance communication. A ticketing system serves as an essential tool for addressing and resolving issues within your organization, overseeing incidents from their initial capture to final resolution, ensuring a structured approach to incident management. By effectively categorizing and managing tickets, this system not only streamlines operations but also fosters a culture of responsiveness and accountability within your team. -
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Seraph
Software Assistance
Seraph is a sophisticated Customer Support Management System that was initially crafted for IT support organizations to effectively oversee and monitor their support tickets for both retail and corporate clients. It incorporates the latest programming languages and methodologies, making it entirely accessible via the web. To facilitate quick deployment, we offer it as a VirtualBox image, allowing users to get started swiftly. This modular framework is highly customizable for various support enterprises, and beyond its essential modules, it provides the flexibility to expand with additional components sourced from its open-source libraries. Users have the option to host Seraph on their own servers, or alternatively, we can manage it for you on our cloud infrastructure. We handle all aspects of maintenance and backups, enabling you to focus solely on growing your business. This ensures that you can deliver exceptional customer service without the hassle of technical management. -
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Acronis Automation
Acronis
$49.00/month/ user Acronis Automation is a powerful Professional Services Automation (PSA) solution designed specifically for Managed Service Providers (MSPs) to optimize and streamline their business operations. It includes robust features such as automated billing and invoicing, service desk management, CRM tools, project management, inventory tracking, and KPI reporting. Seamlessly integrating with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services, it provides a unified platform for managing tickets, automating workflows, and analyzing business performance. This centralized solution reduces manual processes, enhances efficiency, and improves client satisfaction, enabling MSPs to focus on delivering exceptional services and driving growth. -
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iSupport
iSupport Software
$699.00/one-time/ user iSupport is available in two editions: Incident Management and Service Desk. Both editions include traditional help desk features such as workflow automation, asset tracking, multiple communication channels, asset tracking, and end-user self-service. Both editions allow you to modify specific forms, routing methods and business rules. The Service Desk Edition adds all the features of Incident Management Edition, plus Configuration Management Database functionality and Problem, Change, Service Catalog functionality. It also includes fully accessible Application Interface functionality to integrate with third-party tools. To see a complete list of features, click on one of these editions or to compare editions to find the one that suits you best. -
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Apptivo
Apptivo
$10.00 per user per monthExplore how Apptivo CRM Software can enhance your ability to attract, engage, retain, and delight a larger customer base. Say goodbye to the hassle of managing multiple applications. By utilizing this tool, you can significantly enhance your productivity and strengthen your client relationships through seamless management of Customers, Finances, and Support directly from your mobile device. This comprehensive CRM includes a variety of applications such as Invoices, Projects, Work Orders, Timesheets, Orders, Estimates, Help Desk, and Expense Reports—all in one place. It's a user-friendly online CRM system designed to keep your contacts, reminders, files, and communication history organized. As your business expands and you require additional applications, you can conveniently add them from the App Store at any time. Effectively manage your sales pipeline, monitor employee performance, and close more deals than ever before. You can easily track your sales and quickly convert them into invoices for prompt payment! Our commitment is to spare no effort in supporting our clients and ensuring their businesses flourish. With Apptivo, you receive everything you need in a single cloud-based solution, encompassing CRM, Project Management, Invoicing, and much more. This integrated approach not only simplifies your workflow but also fosters long-lasting customer relationships. -
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Infraon IMS
Infraon
$10 per monthUnified Infrastructure Monitoring Suite for IT and Networking powered by AI. Infraon IMS is powered by AI and provides a platform that provides precise monitoring, detailed insight, and rapid troubleshooting of heterogeneous IT infrastructure across all sizes of enterprises. Teams can collaborate to troubleshoot issues and ensure high-quality service by sharing real-time alerts and reports on network and application performance. You can switch from manual to automated and manage all devices from one location. -
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everything HelpDesk
GroupLink
$20.00/month/ user Everything HelpDesk is a web-based help desk solution that was specifically designed for K-12 schools and local and state governments. This robust help desk platform was developed by GroupLink, a top K-12 and government help desk. It simplifies incident requests, improves productivity, and improves user satisfaction. Everything HelpDesk offers a variety of features that allow organizations to track and streamline issues and report progress. These include email and calendar integration, ZENworks, directory integration, asset discovery and mass ticket updates. -
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NetSupport ServiceDesk
NetSupport
In any organization, technology is essential for achieving success, and the help desk serves as the cornerstone of a dependable and efficient IT setup. Beyond merely addressing daily IT challenges faced by users, the help desk also brings to light persistent IT issues, allowing organizations to pinpoint and resolve underlying causes, thus fostering a productive work environment. Seamlessly integrated into your current IT framework, NetSupport ServiceDesk offers the necessary processes to help you efficiently track, organize, manage, and tackle even the most challenging support issues. With its customizable and user-friendly browser-based interface that works on both desktop and mobile devices, it provides comprehensive workflow processes. Additionally, it generates extensive management reports and features a user-friendly self-service portal, equipping technicians with all the tools required for effective support delivery. Moreover, the solutions database allows customers to search for answers prior to submitting an incident, further enhancing the support experience. This proactive approach not only improves efficiency but also empowers users to resolve issues independently. -
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365Ticketing
Soft Pepper
$17.00/month/ user The 365Ticketing software streamlines the process of resolving incidents in alignment with the established agreements with partners, known as Service Level Agreements (SLAs). Once an incident ticket is generated, it is promptly directed to the appropriate personnel, who receive notifications via email. The software tracks the intervention duration, which is then validated by the end-user, serving as the basis for invoicing the client. With a diverse range of reports available in the ticketing system, users can investigate the root causes of incidents, ultimately helping to decrease their frequency. Additionally, the application aids in enhancing both response times and employee productivity, leveraging the insights and historical data it provides. By facilitating quick responses and efficient ticket resolutions in accordance with SLAs, the 365Ticketing system plays a crucial role in boosting overall productivity. Furthermore, continuous analysis and improvements can foster a proactive approach to incident management, leading to sustained operational excellence. -
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HelpMaster
PRD HelpMaster
Our solutions empower your team and enhance your business operations, enabling improved service delivery both internally and to your clients outside the organization. HelpMaster is the ideal system for small businesses needing a reliable way to log, track, and resolve daily challenges, equipped with essential features while also offering advanced options for future growth. For larger enterprises aiming to integrate their evolving support services with ITIL® and other service management methodologies, HelpMaster serves as a robust and thoughtfully crafted tool that facilitates alignment with ITIL incident management, ITIL Problem Management, Change Management, Knowledge Management, and beyond. By harnessing the capabilities of your support team alongside our software, you can unlock significant advantages that stem from superior customer service and effective IT service management practices. With the right tools in place, your organization can thrive and adapt to the ever-changing demands of the industry. -
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Wowdesk
Wowdesk
$5.00/month/ user Software that enables businesses of all sizes to deliver WOWing customer experiences is affordable, flexible, and easy-to-use. Wowdesk automates the recording, tracking, and life-cycle of customer service inquiries, and streamlines the resolution process. Wowdesk combines all customer requests from multiple channels into a single platform. Wowdesk automates your complaint management processes to meet regulatory and compliance requirements, ensure customer happiness, prevent recurring issues, and track and manage customer complaints more effectively. Dashboards and powerful reporting tools provide meaningful metrics for measuring performance, customer satisfaction, return on investment, and performance. -
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Jira Service Management
Atlassian
$20 per user per month 6 RatingsJira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change. -
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VI Service Desk
Velocity Integrations Software
$900 one-time paymentThe VI Service Desk is an IT help desk solution specifically designed for HCL Notes/Domino®. It offers seamless integration, ensuring you achieve the highest return on investment (ROI) while minimizing total cost of ownership (TCO). You can establish a Service Catalog that encompasses Incident, Problem, Change, and Request Management processes, or you can utilize the VI Service Desk as a conventional help desk ticketing solution and activate additional features as your needs evolve. With our advanced SLA Engine, you can specify conditions for starting, pausing, and stopping SLAs based on ticket statuses. SLA milestones can be established as a percentage of the elapsed SLA duration, automatically triggering notifications for the relevant staff. The VI Service Desk can be deployed on a global level, functioning as either a centralized web-based application or a replicated Notes application, or even both. Users can access the platform via the Notes client, major web browsers, iPads, and various mobile devices. The VI Service Desk harnesses tried-and-true Domino security measures, allowing for security settings to be tailored according to user, group, and role specifications. Additionally, this flexibility ensures that organizations can maintain robust security protocols while adapting to their unique operational requirements. -
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Halo Service Desk
Halo Service Solutions
$55.00 per user per monthExperts provide a truly unlimited service desk. All-inclusive cloud platform that connects your entire organization. It is designed to streamline workflows. Transform old ways of working into modern, intuitive workflows that empower teams to provide excellent service to customers. Standardize your processes and gain valuable insights to align IT with the business needs. You can make your business more cost-effective by having unlimited assets, customers, customers, reports and mailboxes. All modules are included as standard so you can scale your business efficiently. Halo Service Desk is trusted by customers from many sectors worldwide. We have 25 years of industry experience and work with our clients to make it a success. Halo Service Desk is an all-inclusive platform that streamlines your workflows. It's easy to customize and use. -
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Vtiger Help Desk
Vtiger
$10 per user per monthTreat each customer as if they are your very first one to foster a strong relationship. By doing so, you can resolve a higher number of cases, enhance support efficiency, and elevate overall customer satisfaction. It is essential to consolidate your multi-channel support into a unified platform to streamline operations. Automate the processes for case creation, assignment, and resolution entirely, making it simpler for team members to collaborate effectively, which will lead to faster case resolutions. Additionally, transform frequently asked questions into a comprehensive knowledge base available on a self-service portal, which will help to lessen case volume and allow your team to concentrate on more intricate issues. Leverage Vtiger’s help desk insights to gain real-time visibility into your team's performance and make informed, data-driven decisions. By visualizing key metrics such as case resolution time, team workload, and customer satisfaction ratings, you can quickly pinpoint bottlenecks and address them more swiftly. Furthermore, schedule regular reports to turn raw data into actionable insights, enabling you to swiftly tackle common help desk challenges and continuously improve your service quality. This proactive approach not only enhances team productivity but also leads to a better overall experience for your customers. -
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GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure. Key features of the GLPI: 1. 1. 2. 2. Asset management and automatic inventories 3. Data quality control using rationality 4. Asset management: Administrative and financial 5. Software inventory and management of licences 6. Knowledge and frequently asked questions 7. Statistics and reports 8. 8. 9. Inventory of Android-based devices
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Think Help Desk
Think Tank Software
$79.99 per monthOur cloud-based solution is designed to be budget-friendly, with no per user or per technician charges. Unlike our competitors, our pricing is significantly lower, ranging from 50% to 75% less. With over a decade of experience in this field and our parent company’s 25 years in the industry, we have mastered efficient practices. You can start using our services for as low as $79 per month. A key feature that sets our software apart is its customization; we have dedicated time to ensure you won't be constrained by a generic solution. You can tailor the software to your preferences, choosing which fields, colors, features, and reports to include, along with how they function. Furthermore, our supportive team is available to guide you through the setup process, ensuring everything is configured to your satisfaction. There’s no need for guesswork when establishing your help desk, as our system intelligently routes requests to the appropriate personnel. For instance, if a user reports a leak in their office, the Maintenance team is immediately notified, allowing for prompt resolution. This seamless communication enhances efficiency and ensures that issues are addressed swiftly. -
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ServiceWise
TechExcel
ServiceWise, developed by TechExcel, is a robust IT service management (ITSM) software solution that operates in the cloud, providing a secure platform that adheres to ITIL workflow standards and optimizes processes for companies of varying sizes. This versatile and adaptable software suite is designed for help desk and IT service management, boasting an array of advanced features such as intelligent ticketing, task and event management, customizable forms and surveys, efficient workflows, self-service options, service level agreements (SLAs) and escalation processes, as well as comprehensive reporting and analytics capabilities. With its extensive functionalities, ServiceWise empowers organizations to enhance their IT service delivery and improve overall operational efficiency. -
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E-Helpdesk Support
RK Software
E-Helpdesk Support, developed by RK Software, Inc, is an all-inclusive online helpdesk solution designed to allow businesses to assist their customers seamlessly and effectively. This platform empowers organizations to address their clients' needs attentively while optimizing resource usage, leading to enhanced customer satisfaction. By streamlining resource management, the system enables companies to operate more efficiently. Additionally, the software produces performance analytics, providing supervisors with insights into the effectiveness of their support staff and facilitating continuous improvement. Overall, this tool serves as a vital asset for businesses aiming to elevate their customer service experience. -
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BoldDesk
Syncfusion
$12BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs. -
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iTouchVision
iTouchVision
We are confident that by providing a distinctive, adaptable, and responsive platform, particularly as a Field Service Management solution, you will be able to achieve the highest level of customer service possible. This all-encompassing platform streamlines the handling of incoming calls, facilitates online support, enables chat, SMS, self-service application synchronization, emails, and social media integration for comprehensive customer management. It also features multi-platform mobile applications designed to oversee your field workforce effectively. This empowers your mobile team to receive, queue, schedule, complete, update, and notify regarding their job orders while on the go. With iTouchVision’s Service Desk Solution, you can achieve seamless life-cycle management of service requests and tasks. Additionally, all back-office operations can be organized and managed through effortless, automated administrative workflows. While our highly customizable platform can cater to most of your business requirements, a ready-made solution is unlikely to fully align with your specific processes. In cases where our platform does not fully satisfy your needs, we are dedicated to collaborating with you to find suitable alternatives. -
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ResolveEasy is a powerful solution that simplifies customer service and internal problem resolution. It offers multi-channel communications, real-time tracking of performance, and task automation. ResolveEasy increases productivity through workflow optimization. Customizable features and integrations ensure that the software is tailored to your business's needs. It excels in direct customer communication via ChatGPT-backed WhatsApp, and real-time reports. WhatsApp makes it easy to do all of this. ResolveEasy's collaborative task management and adaptability to existing applications empowers teams with efficient operations and top support. ResolveEasy can be customized to meet the needs of any business. Businesses of all sizes and in many different industries use ResolveEasy. It is designed for both customer service teams as well as internal support units. It offers streamlined communication, real time performance insights, and task tracking.
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Bitrix24
Bitrix24
$ 49 per month 15 RatingsConsolidate a wide range of applications and services into a singular ecosystem tailored for your business operations by utilizing Bitrix24. With an array of tools such as an activity stream, group chat, calendars, workgroups, and various collaboration features, Bitrix24 enables efficient planning and timely execution of projects. It offers both online and on-premise solutions, complete with open source code access, making it highly versatile for teams of any size. The platform includes collaborative task management, time tracking, reminders, reporting tools, templates, task dependencies, and much more to enhance productivity. Recognized as the world’s most popular free CRM by user count, with over 12 million companies, it provides exceptional real-time support features that ensure customer satisfaction and loyalty. Additionally, users can effortlessly design stunning websites, landing pages, and online stores without any coding knowledge, and benefit from free domain names and hosting. For those who prefer more control, the self-hosted version of Bitrix24 is available, allowing businesses to operate directly on their servers. This flexibility makes Bitrix24 a comprehensive solution for modern business needs. -
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MTeamZ
MTeamZ
$99 per monthMTeamZ is a solution that integrates a marketplace with employee productivity. It offers a flexible platform for business communication with a sophisticated chat system. It also has comprehensive CRM capabilities, seamless online payments collection, and efficient tasks management functions. -
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Ivanti
Ivanti
Ivanti delivers a suite of integrated IT management products that help organizations automate workflows, enhance security, and improve employee satisfaction. Their Unified Endpoint Management platform offers centralized, easy-to-use controls to manage devices and ensure consistent policy enforcement across any location. Enterprise Service Management provides deeper visibility into IT processes, helping reduce disruptions and increase efficiency. Ivanti’s network security solutions enable secure access from anywhere, while their exposure management tools help identify and prioritize cybersecurity risks. Serving more than 34,000 global customers like GNC Holdings and Weber, Ivanti is committed to supporting modern, flexible workforces. The company also conducts original research on IT trends, cybersecurity, and digital employee experience to guide innovation. Ivanti’s customer advocacy programs highlight the value of strong partnerships and dedicated support. Their offerings empower businesses to manage technology proactively and securely at scale.