Alternatives to Monscierge

The most advanced digital hospitality solution today will take your art to the next level. Our platform enables hospitality professionals to improve their performance, increase profitability, and boost their brand all from one platform. We help our guests have a more enjoyable, personal, and memorable experience. Smart automation takes away the time-consuming tasks so you can concentrate on what really matters - your guests. Duve allows guests to have an unforgettable experience, which will help you increase your revenue. Our platform allows guests to receive perfectly timed offers that showcase all your services in an easy and personal way. Duve makes communication easy by making it smart, flexible, and friendly. This will make your guest experience memorable and more manageable for both you and them.

The evolution of technology has significantly transformed communication preferences among individuals. Streamline guest interactions by utilizing SMS or their favored messaging applications for easy and convenient communication. Implement automated responses for common inquiries, ensuring guests receive prompt answers without unnecessary delays. Leverage scheduled messages to warmly greet guests upon arrival, check in on their experience throughout their stay, and keep them informed about upcoming activities at your establishment. Additionally, conduct in-stay surveys to gauge guest satisfaction and promptly address any issues that arise, thereby enhancing their overall experience. Harness the power of hotel text messaging to boost guest engagement and facilitate direct bookings. Collect essential information about your guests to effectively promote room upgrades, additional services, early check-ins, and more. Furthermore, clearly outline your property's policies on registration forms for guests to acknowledge and agree to, ensuring transparency and enhancing their stay experience. By prioritizing effective communication, you can create a more enjoyable environment for your guests.

Manage all booking requests and guest interactions 24/7 with our multilingual AI assistant. Effortlessly engage with guests via popular messaging platforms such as WhatsApp through our advanced AI communication tools. Streamline and automate operational tasks with our AI-based management system, boosting both productivity and response efficiency. Utilize real-time analytics to tailor guest experiences on-the-fly, powered by AI recommendations for immediate service improvements. Equip your hotel staff with innovative solutions that address contemporary challenges and meet guest expectations. Simplify every facet of the guest journey with our AI-enhanced offerings, from the moment of booking to after they check out. Our smart solutions enable hotels to efficiently handle reservations, improve guest experiences, and foster enduring relationships through customized communication and services. With rapid processing of requests and concerns, our AI significantly elevates guest satisfaction levels. Additionally, this technology allows for continuous improvement in service delivery, ensuring that every guest feels valued and cared for.

Enso Connect is an innovative platform that leverages artificial intelligence to enhance the guest experience for vacation rentals and boutique hotels. This all-encompassing solution provides a range of tools aimed at transforming and monetizing every phase of the guest journey. One of its standout features, the "Boarding Pass," is a customizable web application that integrates digital check-in and check-out processes, smart lock functionality, guest verification, personalized upselling options, and digital guidebooks within a single user-friendly interface. Additionally, EnsoAI improves communication by offering features such as sentiment analysis, automated messaging, and support for multiple languages across various platforms, including SMS, email, WhatsApp, and OTA messaging. The integrated inbox simplifies guest communication, while the CRM facilitates targeted marketing campaigns to encourage repeat and direct bookings. Moreover, custom automations based on "If This, Then That" logic enable personalized workflows, allowing specific messages to be sent in response to guest interactions or booking sources. Overall, Enso Connect effectively enhances the operational efficiency of hospitality businesses while elevating the overall guest experience.

Altitude is a comprehensive smart hotel platform designed to streamline the operational process, equipping you with essential tools for success. Empower Our goal is to reduce the burden of manual management, enabling the hospitality sector to achieve results across all dimensions of their operations. We advocate that success doesn't hinge on extravagant features; rather, it stems from providing budget-friendly solutions that attract guests, foster growth, and are straightforward to oversee. Escalate Enhance your business's potential with simple solutions that empower guests to tailor their stay experience. Allow your patrons to influence additional revenue through upselling, cross-selling, service orders, and direct bookings, thereby increasing profitability. Engage Establish a connection with your guests at any moment using real-time communication tools like SMS messaging, push notifications, and service requests. Our contactless mobile and web portal tools allow guests to discover your hotel long before their arrival, creating a seamless and engaging experience from the start. Additionally, this level of interaction can significantly improve guest satisfaction and loyalty, encouraging repeat visits.

This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.

Discover a comprehensive engagement platform designed for hotels to enhance revenue, boost customer satisfaction, and foster loyalty throughout the entire guest experience. With commission-free upselling and pre-arrival surveys, both you and your guests can curate an ideal stay together. One-click upgrades increase your revenue before guests arrive, while simultaneously building their anticipation for their visit. The In-Stay feature serves as a dynamic feedback and messaging tool that allows for immediate service recovery and elevates satisfaction while guests are still present. Guests have the option to connect to WiFi or utilize a QR code to provide feedback or engage with you directly through SMS and WhatsApp regarding their experiences. Elegant single-page surveys dispatched immediately after their stay demonstrate your genuine concern for their feedback. Additionally, a comprehensive suite of analytics and reputation management resources empowers you to make informed strategic decisions, enhance guest satisfaction scores, and maintain your visibility on review platforms. Ultimately, this platform not only streamlines communication but also elevates the overall guest experience, ensuring memorable stays and repeated visits.

INTELITY stands out as the leading provider of a comprehensive platform designed for guest engagement and staff management, catering to the hotel, casino, cruise, and luxury residential sectors. Our fully integrated solutions enhance the connection between a mobile-centric guest experience and staff operations, all within a unified platform. To discover how to create a touchless guest experience, consider scheduling a demo with us today. In light of increasing cleanliness standards and the desire to minimize physical contact, INTELITY provides an entirely contactless check-in and mobile key service. This allows guests to forgo the front desk by utilizing Mobile Check-In, enabling them to proceed directly to their rooms and use their Mobile Key for access, thereby minimizing unnecessary face-to-face interactions. As a prominent figure in hospitality engagement technology, INTELITY is committed to delivering top-notch, innovative, and integrated Guest Services Platforms accessible across various mobile and in-room devices, ensuring a seamless experience for both guests and staff alike. With our commitment to enhancing the hospitality experience, we aim to set new standards in the industry.

Bid farewell to restricted content options and empower your guests to enjoy their favorite streaming services. Beyond personal applications, visitors can conveniently access a variety of hotel amenities, including flight updates, weather forecasts, maps, dining menus, and more. Elevate their experience and drive revenue with our cutting-edge tools designed to enhance guest satisfaction. Our offerings simplify communication and foster financial growth, ensuring that your guests enjoy a remarkable stay. Recognizing that nothing compares to the comfort of home, we aim to replicate that warmth and familiarity throughout their visit. Whether guests want to relax with a beloved Netflix series or jam out to their Spotify tunes, Hotelly makes it possible. Additionally, enjoy unparalleled convenience with live TV options through Hotelly's Apple TV IPTV system, providing effortless access to a wide range of channels that cater to news, sports, entertainment, and local films. With such a diverse array of entertainment options, guests are sure to feel right at home during their stay.

GuestService is an all-in-one solution designed for comprehensive guest engagement. It allows users to place new orders and handle requests via online portals dedicated to guest services. Featuring real-time capabilities and support for multiple languages and platforms, it enables seamless interaction with guests across various digital environments, including web, mobile, kiosks, and lobby areas. By utilizing this single product, you can enhance customer satisfaction, foster loyalty, and boost your revenue streams. GuestService is committed to delivering exceptional experiences for your guests, allowing them to submit requests and monitor their status effortlessly through mobile devices without language barriers or physical contact. Guests will also have access to information about your hotel, services, and local attractions via a digital concierge feature. With no extra setup fees required, you can select a package that suits your needs and get started immediately. Should you need assistance during the installation process, our online chat support team is readily available to help you every step of the way, ensuring a smooth transition. This approach not only simplifies guest interactions but also enhances overall operational efficiency.

Using better guest relationship management, accommodation providers can increase their revenue and satisfaction. LoungeUp is a unified platform which collects, structures and enriches guest information. This allows you to manage communications with guests via any channel, create seamless experiences, and drive guest engagement. Communicate with guests via their preferred channels. Our platform's intelligence allows you to send the right message at just the right moment. Deliver exceptional service that is tailored to each guest.

How can our Smart Hotel App enhance your experience? It can digitize the entire Guest Journey, foster engagement with guests, streamline hotel operations, and improve restaurant ordering efficiency! Our comprehensive platform combines a multitude of features into a single app, enabling guests to check in and out online, utilize a digital key for room access, request in-room services, communicate with staff via a ChatBot, and explore a personalized City Guide complete with GPS navigation and essential updates like weather, news, and flight information, thereby delivering a seamless and integrated experience for all visitors. Guests can conveniently expedite their check-in process by submitting their personal preferences, marketing consents, passport details, and digital signatures prior to arrival, ensuring compliance with local regulations. Additionally, the app supports online credit card payments, including pre-authorization through tokenization, with all information automatically synchronized with the Property Management System (PMS), enhancing both efficiency and guest satisfaction. This innovative approach not only enriches the guest experience but also optimizes operational workflows for hotel staff.

In today's era of personalization, meeting the expectations of hotel guests has become crucial, and guestext is here to ensure that those expectations are met! With streamlined communication, guestext allows hoteliers to establish a personalized connection with guests even prior to their arrival. By utilizing our opt-in messaging platform, hotels can foster complete guest satisfaction, which is essential for cultivating guest loyalty. The guestext service creates a dynamic two-way mobile connection that enhances communication, leading to an overall improved guest experience. Whether reaching out to individual guests, groups, or all who have opted in, hoteliers can engage with their clientele before, during, and after their stay. This system not only strengthens guest relationships but also drives repeat business, generates additional income, and encourages direct guest feedback. Remarkably, hospitality studies reveal that 78% of guests prefer text messaging for communication! Moreover, text messages boast an impressive 8 to 1 response rate when compared to traditional emails or phone calls, allowing for immediate connectivity with guests. Ultimately, guestext revolutionizes how hotels interact with their patrons, paving the way for exceptional service and unforgettable experiences.

ZAFIRO TV provides an all-encompassing IPTV solution aimed at elevating the guest experience in the hospitality industry. With a fully customizable interface that can be tailored to reflect the hotel's branding, it grants guests access to an extensive variety of entertainment options, such as live TV channels, on-demand content, and popular streaming services. The system is designed to seamlessly integrate with numerous devices, allowing guests to effortlessly stream their own content to the televisions in their rooms. Utilizing a cloud-based infrastructure on Amazon Web Services (AWS), ZAFIRO TV prioritizes scalability, dependability, and security for its users. Moreover, it includes centralized management tools for hotel personnel, facilitating straightforward content updates and effective system monitoring. Among its additional features are personalized welcome messages, easy access to hotel services, and opportunities for generating extra revenue through targeted promotions and in-room purchases. Designed to be compatible with various network setups, ZAFIRO TV ultimately aims to create a more enjoyable and convenient stay for guests while providing hotels with valuable resources. This innovative system stands out by offering an enhanced level of interaction between guests and hotel services.

Kipsu supports over 2,700 properties, management groups, and brands by providing an organized and user-friendly messaging solution that enhances communication between hotels and their guests. With a unified inbox accessible on any device, team members can effectively delegate, prioritize, and respond to guest inquiries. Studies indicate that guests are generally unimpressed with chatbots, which is why Kipsu emphasizes fostering genuine human interactions between staff and guests, thus eliminating the potential pitfalls associated with automated messaging. By placing service professionals at the forefront of the guest experience, Kipsu significantly improves service quality. The digital messaging platform alleviates guests’ hesitations about voicing concerns regarding their stay, while also offering a convenient method to reach out before, during, and after their visit. Additionally, Kipsu streamlines front desk operations by directing calls and traffic toward messaging, enabling staff to manage and prioritize guest requests more efficiently. This innovative approach ensures that guests feel heard and valued throughout their entire stay.

Enhance customer retention and loyalty by actively refining the experience, ensuring real-time visibility into performance metrics. Address and resolve issues as they arise by utilizing immediate feedback, which allows you to provide solutions to customers' challenges in the moment. Foster a customer-centric culture by sharing real-time feedback, benchmarks, and reports with your entire team, encouraging ongoing service enhancements. Establish consistent brand standards across all locations and assess results to ensure uniformity. Create actionable strategies grounded in accurate data, empowering your front-line staff to gain a deeper understanding of the customer experience. By leveraging guest feedback, you can optimize employee training initiatives, concentrating on aspects that are most significant to customers. From service quality to cleanliness, staff friendliness, and food excellence, identify the key areas of importance for your customers, allowing you to make well-informed decisions that elevate their overall experience while cultivating a loyal customer base. Additionally, regularly revisiting and adjusting these strategies will help you stay aligned with evolving customer expectations.

RueBaRue Guest Communication Platform helps vacation rental managers optimize operations, increase revenue and provide guests with the best experience using SMS/text automation, guest messaging via text, digital guestbooks, local area guides, surveys, Google business reviews, and more. With RueBaRue, vacation rental property managers can:

DACK offers a comprehensive operator portal that empowers managers to oversee, tailor, and enhance the guest experience through features like messaging, verification, and check-in/check-out processes. With the innovative DACK app, guests can head directly to their accommodations—be it a room, home, or apartment—without the need to interact with front desk staff or rental offices. The app facilitates seamless check-ins and grants access via mobile keys or key codes, ensuring convenience for users. Moreover, guests can discover detailed information about their lodging's amenities, nearby attractions, and specific stay instructions, all at their fingertips. DACK also features a revenue-generating upsell platform that enables operators to expand their income beyond standard guest bookings. Basic add-ons, such as adjustable check-in times and pet fees, can significantly enhance profitability, but the possibilities are endless. With our versatile upsell platform, you can provide unique offerings like private chefs, ski equipment rentals, or baby gear—anything that could elevate the guest experience and satisfaction. This not only enriches their stay but also fosters loyalty, encouraging them to return in the future.

Oaky's comprehensive upselling platform is designed to support your hotel at every operational level. You can either explore Oaky independently or reach out to our sales team for a personalized demonstration of the product; we are eager to guide you through its features. By allowing guests to select services and products that cater to their personal preferences, Oaky creates a tailored upselling experience. This data-driven approach to personalized upselling, delivered at the most opportune moments, has been proven to enhance return on investment. Leveraging automation, Oaky enables you to boost revenue from each guest while streamlining your operations. Furthermore, Oaky improves the guest experience and generates additional revenue through strategic upselling initiatives. By sending automated communications to guests before their arrival at carefully determined times between booking and check-in, Oaky effectively increases conversion rates. Guests also benefit from continuous access to relevant add-ons and upgrades during their stay, providing a supportive atmosphere. Additionally, Oaky not only enhances the likelihood of direct bookings but also helps in decreasing cancellation rates, ultimately contributing to a more profitable hotel operation. With Oaky, your hotel can maximize its revenue potential while ensuring guests feel valued and catered to throughout their entire experience.

XM Hospitality™ serves as a tailored communication platform specifically designed for the hospitality sector. It boasts compatibility with over 150 telephony systems and more than 60 Property Management Systems (PMS), utilizing your current infrastructure to improve both guest satisfaction and staff efficiency. The solution seamlessly oversees guest voicemail in coordination with PMS check-ins and check-outs, significantly enhancing staff connectivity while they navigate the property, and ensuring top-notch communication quality that customers expect. By implementing XM Hospitality, businesses can unlock greater operational efficiency, gain a competitive edge, and realize substantial cost reductions. This Linux-based messaging and communication system fosters operational effectiveness by allowing guests and customers to quickly access essential information. Its design focuses on ease of deployment, cost-effectiveness, and robust functionality, equipping the hospitality industry with vital features needed for success, while also fostering a more connected environment for both guests and staff.

IRIS provides hotels with the tools to connect with their guests in a personalized manner. Through the IRIS Guest platform, hotels can consolidate various features and integrations into a single, user-friendly solution that caters to guests. All that guests need is a smart device and internet access to enjoy a wide range of services. By integrating IRIS Guest Web into an existing hotel application, hotels can utilize all available features and functions with minimal development effort. This setup is particularly advantageous for hotel chains, as it enables guests to explore multiple properties through one application. To facilitate mobile check-in and mobile key functionalities, the use of IRIS Guest Mobile is essential. Each device is assigned to a specific room, ensuring that when guests check in, their device automatically adjusts to their preferred language, offering a warm welcome upon arrival. The IRIS Guest products are designed on the robust IRIS Guest API, which is also accessible to partners and customers to create tailored guest experiences. Additionally, you can take advantage of our APIs to develop your own unique solutions that further enhance the guest experience. Such flexibility allows for innovation and customization in service delivery, meeting various guest needs effectively.

Transform your guests' experience with an innovative room service solution available directly on their phones. This comprehensive system features booking and rental capabilities, upselling options, and inventory management—all seamlessly integrated with analytics. Enhance communication with your guests through GuestBell's chat feature, accessible both within the hotel and beyond. Replace traditional paper brochures with GuestBell's digital interface, allowing you to share updates and exclusive promotions instantly, free from the constraints of printed materials. Additionally, GuestBell provides individual order feedback, enabling you to promptly address concerns before they escalate into unfavorable online reviews. Place visually appealing flyers in guest rooms, common areas, or at the front desk; a simple scan of the QR code allows them to begin ordering immediately. Each guest is automatically added to the system upon check-in, enhancing efficiency. Don't forget that we can also retrieve user contact information from your Property Management System through our integration. This streamlined approach not only elevates guest satisfaction but also optimizes hotel operations for a better overall experience.

Otrum has earned the trust of brands across the globe in enhancing their audience engagement through various screen technologies. We provide multiple innovative ways to effectively leverage screens, with our hotel solution being just one of our many offerings. Our digital signage platform caters to diverse sectors, including retail, sports venues, and tourist attractions, among others. Additionally, our screencasting option is a favored choice for creating a more welcoming atmosphere in hospitals. Both OtrumCast and OtrumSignage are fully managed through the cloud, while our IPTV solution is versatile, offering both cloud capabilities and on-site hardware installation. OtrumCast is compatible with any television that has an HDMI port, and our other solutions share similar compatibility. For inquiries regarding your displays, don’t hesitate to reach out to us today. We provide a wide range of solutions tailored to various industries, and our pricing structure is adaptable based on your project's scale; for instance, OtrumSignage begins at just 25 € per month. Furthermore, we collaborate with skilled local partners to guarantee that your solution is installed, configured, and tested to the highest standards, ensuring a seamless experience. Our commitment to quality means you can rest assured knowing that your needs will be met with professionalism and expertise.

Experience a reduction in front desk inquiries by over 25%, cut brand quality audit costs by 56%, and eliminate long queues and excessive wait times. Witness a boost in your Net Promoter Score (NPS) exceeding 35%, while also elevating your Revenue Per Available Room (RevPAR). Achieve extraordinary guest engagement rates soaring from the standard 10% to an impressive 60% for those currently staying with you. Obtain real-time insights into guest issues, allowing you to address them in mere minutes instead of days. Enhance the guest experience by utilizing an ever-evolving, detailed guest profile that supports precise micro-segmentation and targeted marketing efforts. Drive in-house revenue through up-selling options, referrals to local attractions, partner promotions, and additional transactions during guests' stays. VenueLytics stands out as an all-encompassing AI platform specializing in guest experience and data analysis, significantly elevating your guest engagement and profitability. Additionally, collect valuable feedback from your guests and promptly engage with both in-stay and online reviews to maintain a positive relationship with your clientele.

Streamline your email and SMS marketing strategies to maintain a strong connection with guests throughout their entire experience. Whether your communication is initiated upon reservation, during check-in or check-out, or as part of a broader automated marketing campaign, you can ensure that every interaction feels customized and relevant to the recipient. By delivering tailored content and exclusive offers, each message resonates with the unique characteristics, history, and preferences of the guest, creating valuable opportunities for both service enhancement and revenue generation. With a user-friendly, robust message editor, you can effortlessly design promotional templates that reflect your brand, utilizing a straightforward drag-and-drop system that ensures optimal display on both mobile and desktop devices. This cloud-based, user-friendly property management system empowers you to prioritize personal connections with guests, ultimately driving revenue growth, improving occupancy rates and inventory control, lowering operational costs, and enhancing overall satisfaction for both your brand and your guests. By leveraging technology to personalize guest interactions, you can transform the standard hospitality experience into something truly memorable.

eRoom Suite is an all-encompassing communication platform aimed at improving guest satisfaction while boosting hotel revenue. With more than 16 easy-to-integrate tools, it customizes every phase of the guest experience to align with personal preferences. Notable components include eRoom CRM, which offers personalized service options, eRoom PMS for streamlining hotel operations, eRoom ERP for financial and administrative management, and eRoom BI for in-depth data analysis. Additional features such as eRoom Cast, eRoom Hotspot, and eRoom Signage enhance the overall guest engagement. By gathering valuable insights from guests, eRoom Suite empowers hotels to implement more efficient marketing strategies, resulting in a potential increase of over 30% in upselling and cross-selling opportunities. Clients have noted an increase of up to 8% in asset profitability, alongside considerable time savings in back-office operations. The suite’s seamless integration features and intuitive design position it as an adaptable solution that meets the diverse needs of hotels in today’s competitive market. Overall, eRoom Suite not only streamlines operations but also enriches the overall guest experience.

An all-encompassing platform designed to enhance the entire digital experience for guests before, during, and after their stay. It eliminates waiting times with features like contactless Pre Check-in and Express Checkout while providing access to guest rooms via Mobile Key. This tool fosters effortless communication between guests and staff, addressing inquiries and requests efficiently. It allows for the collection of detailed Eat & Stay preferences to tailor in-room amenities and meals ahead of the guests' arrival. Additionally, it keeps guests informed about sanitization schedules and promotes services such as spa treatments and dining options. Guests can explore a full range of hotel offerings, including restaurants, in-room dining, and various activities, all available for booking through their mobile devices. Furthermore, the system enables guests to schedule services such as spa appointments, golf, or yoga sessions, creating opportunities for upselling and cross-selling. It also provides a feature for guests to scan QR codes on food labels and menu items, helping them identify ingredients and avoid allergens. Lastly, through the Prefme Partner listing, the hotel can effectively showcase different room types, dining options, available services, and hygiene measures, ensuring guests are well-informed and satisfied throughout their experience.

Criton is a platform for guest engagement and integrations that simplifies digital transformation at hotels. It helps operators save money, engage with guests, and drive more revenue. You can create your own Hotel Guest App with Criton to reduce touchpoints, make it easier for guests to find what they need and save money. Increase revenue and sell additional services and facilities. Your guests will be able to access everything they need pre, during, and after their stay with an app. Your hotel app will allow guests to view photos, find dining options, follow you on social media and book facilities and services. This will increase upsell and RevPAR. You can easily promote offers and keep your guests informed with location-based push notifications. If you own multiple properties, guests can view all branches and browse amenities to make a booking.

Utilize m-hospitality’s innovative technology to enhance the performance of your hotel significantly. Provide one-of-a-kind, tailored experiences that surpass guest expectations and build enduring relationships with them through advanced digital solutions. Increase your revenue by optimizing operations and boosting guest satisfaction levels. Transform the guest experience with m-hospitality’s AI-driven solutions that span from the moment of booking to after checkout, ensuring unparalleled service. Respond to real-time needs, transform the definition of satisfaction, and fully embrace the AI revolution within the hospitality sector. With the loyalty program from m-hospitality, we redefine the guest experience, enhance engagement, and provide flexible vouchers that can be redeemed throughout your establishment. Customize rewards for loyal patrons, amplify their loyalty, and create unforgettable memories that will shape the future of hospitality. This approach not only enriches the guest experience but also strengthens the bond between hotels and their visitors.

Vouch, a travel-tech company founded in 2016, empowers hotels to streamline operations and elevate the guest experience through Vouch HOME, a comprehensive suite integrating a guest platform and a back-end Hotel Operations Management Ecosystem. Vouch HOME offers features like contactless check-in, streamlined task management for operations teams, and a convenient guest request platform, allowing hotels to run smarter and create lasting guest memories. These tools provide each staff member with the necessary resources to effectively manage their workload, fostering clear communication and generating valuable insights for management to make informed, data-driven decisions. Validated and approved by numerous global and local hotel chains, Vouch has helped hotels across APAC solve core problems faced by the hospitality industry today.

As the foremost global provider of top-tier integrated technology solutions for the hospitality sector, we empower hotel guests to engage with and manage their digital experiences during their stay. Our cloud-based offerings ensure that guests remain continuously and effortlessly connected to the Internet throughout the entire hotel. With our centrally managed solutions, you can provide your guests with secure, dependable, and scalable options that can be uniquely branded to reflect your hotel's identity. The interTouch Passpoint feature allows guests to enjoy a Wi-Fi experience akin to being in their own home, providing instant and secure access without the hassle of repeatedly entering credentials. By utilizing secure profiles, interTouch Passpoint facilitates seamless Wi-Fi connections, enabling more direct interactions and personalized engagement with your guests. Additionally, interTouch Telephony Solutions provides a dependable cloud PBX service along with voice-controlled features at a significantly lower cost compared to traditional options. Our commitment to innovation ensures that we continuously enhance the guest experience while also adapting to the evolving needs of the hospitality industry.

To create a memorable guest experience, it is essential to effectively provide engaging and infotainment services. Hospitality IPTV systems offer exceptional interactive infotainment and room management features that cater to both guests and hotel staff. Whether in a hotel, resort, or boutique setting, the advantages of interactive IPTV services are abundant for all involved. Elevate your guest experience with state-of-the-art in-room televisions that offer a wealth of premium content and interactivity. Nevo TV is tailored to meet the entertainment, informational, and engagement demands of modern hotels. This innovative platform introduces a variety of TV features aimed at promoting hotel services, creating new revenue opportunities, and fostering guest loyalty. By utilizing NevoTV, you can significantly enhance your guests' in-room experience with fully customizable infotainment options and improved comfort through the integration of third-party systems and devices. Designed specifically for the hospitality industry, NevoTV boasts a comprehensive range of interactive features, including diverse TV channels and a variety of video content, ensuring that every guest enjoys a unique stay.

Touch Stay is an app-like digital guidebook that enhances guest experiences by providing important property and local information. Hosts are able to customize the guidebooks by adding their branding, photos and videos. This ensures guests have all the information they need at their fingertips, without having to download anything. The features include an AI assistant to create guides quickly, an upsell widget for additional services, and integration with property management software for streamlined operations. Touch Stay consolidates information like check-in procedures and Wi-Fi codes to reduce guest inquiries. This saves hosts time and improves guest satisfaction. The platform is available in multiple languages, and it also allows offline access. This makes it a useful tool for hospitality professionals around the world.

Modern Hoteliers will find refreshingly simple reviews, guest engagement and a messaging solution. Next Generation Reputation Management. You can influence your customer's booking decisions by using cutting-edge reputation management. Get new reviews, collect feedback and improve your online scores. Analyze reviews, display your best reviews on your website with the review widget, and respond automatically to your guests' reviews. Comprehensive Review Responses. You can stand out and inspire confidence in travelers by providing personalized, hand-crafted responses to their online reviews. Guest Messaging Platform. With SMS and WhatsApp, you can connect with your customers at every stage of their journey. Multi-channel communication platform that allows for personalized guest experiences, operational excellence, increased revenue, and a simple interface. Fully Automated Chatbot. AI-powered webchat increases direct bookings Travel shoppers who book through an OTA can save up to 60%

Incorporate comprehensive details regarding your services and amenities into the Digital Guest Directory while setting up the necessary Booking Systems. Tailor your Guest App to reflect your brand's identity, ensuring it aligns with your unique aesthetic. With these adjustments, your app will be ready for guests to utilize seamlessly. Respond to guest inquiries, send timely direct messages to keep them informed, and analyze data to enhance decision-making in your hotel operations. Equip them with an intuitive app that offers real-time information, allowing them to effortlessly manage their needs throughout their stay, all from their personal smartphones without the hassle of downloads. Streamline the handling of guest requests and monitor the progress of each task in real-time using your staff's smartphones as well. Additionally, communicate directly with your clients to update them on the status of their requests, fostering a more engaging and responsive experience. This integrated approach not only improves operational efficiency but also enhances guest satisfaction, making their stay more enjoyable.

SONIFI stands out as a premier technology provider in the hospitality sector, delivering innovative solutions that not only enhance guest experiences but also optimize operational efficiency and increase revenue generation. With a legacy spanning over four decades, SONIFI serves more than 5,400 properties and oversees an impressive portfolio of over 1.1 million hotel rooms, creating over 300 million interactions with travelers each year. Their comprehensive suite of services includes robust internet connectivity, interactive television systems that enrich in-room experiences, and streaming services like STAYCAST that allow guests to project media from their devices directly onto televisions. Additionally, they offer a diverse range of entertainment choices, featuring customized channel selections and premium on-demand content. As an officially recognized supplier of standardized solutions, SONIFI partners with top hotel brands such as Marriott, Hyatt, Hilton, Wyndham, and Choice Hotels, ensuring that their scalable technology meets the diverse needs of properties, regardless of size or brand affiliation. Their commitment to enhancing the guest experience is reflected in their continuous innovation and adaptability to industry trends.

Provide your guests with cutting-edge technology that enhances their experience and can boost revenue for your hospitality establishment, including high-speed internet, an extensive library of TV shows and movies, digital signage, and comprehensive conference management tools. Planet Interactive TV allows guests to enjoy their favorite TV content while also accessing features like shopping, personalized content suggestions, and exclusive offers, all from the comfort of their room. With a complete 360° internet solution tailored for the hospitality sector, Planet equips you with tools such as authentication portals for credit card transactions and customizable welcome-back greetings. Enhance your brand visibility by utilizing digital signage in public areas or on in-room televisions to convey important messages and promote special deals. Additionally, if you're facing challenges in managing conference participants and gathering insightful data, we have effective solutions ready to assist you. Our offerings not only elevate guest experiences but also streamline operational efficiency across your property.

Nevaya focuses on delivering cloud-centric solutions tailored for the hospitality sector, significantly improving in-room entertainment and overall guest experiences. Among their key products is NevayaCast, which allows guests to seamlessly stream their personal content to in-room televisions via their own devices, alongside NevayaTV, which offers a customizable platform that aligns with hotel branding and provides access to various TV channels, on-demand content, and hotel services. Furthermore, NevayaOne merges these functionalities, enabling content streaming without the need for extra hardware or the replacement of current smart TVs. These innovative solutions are crafted to be cost-effective, flexible, and easy to implement, with the goal of enhancing guest satisfaction and interaction. The design of NevayaOne aims to greatly simplify what can often be a complicated setup involving numerous dongles, set-top boxes, and various connectivity options. This ensures that compatibility is nearly universal, while also significantly reducing maintenance requirements. Experience how effortless it is for guests to connect their devices and enjoy their own content in their hotel rooms, creating a more personalized stay. The focus on user-friendliness not only elevates the guest experience but also streamlines operations for hotel staff.

Elevate the experience for your guests while optimizing hotel operations through tailored communication that aligns with their preferred styles. Introducing the SABA Chatbot, an all-encompassing communication platform designed specifically for the hospitality industry. This advanced hotel chatbot leverages artificial intelligence and machine learning to enhance the guest journey by effectively answering inquiries, taking requests, making suggestions, and assisting in the booking of various hotel services. With its sophisticated natural language processing capabilities, SABA can grasp the intent behind guest messages and provide immediate, on-brand responses. It is adept at interpreting the nuances of guest queries and gauging sentiment, ensuring an exceptional user experience every time. By promptly addressing all questions and service requests, it maximizes both engagement and the quality of service provided. Additionally, it alleviates the concerns of guests staying in a property where language barriers may exist, fostering a more inclusive environment for all. Ultimately, the SABA Chatbot is an essential tool for modern hotels looking to enhance guest satisfaction and operational efficiency.

GuestTek's OneView Media serves as a thorough entertainment system aimed at improving the experience of guests within the hospitality sector. This solution encompasses a variety of features, such as complimentary IPTV that includes numerous premium channels along with an interactive program guide, in addition to on-demand movie selections, music options, and customizable pricing controlled by the hotel. By supporting integrated television configurations from LG and Samsung, it removes the necessity for set-top boxes, thereby simplifying in-room cabling. Furthermore, OneView Media comes equipped with functionalities like hotel messaging and advertising slots, as well as a user interface that can be tailored to fit the hotel's branding. It also incorporates tools like myMedia, which allows guests to link their personal devices to the in-room televisions, and OneView MVP, which provides access to over-the-top applications and various features suitable for properties utilizing Coax or IP infrastructure. This comprehensive solution ultimately aims to elevate guest satisfaction and engagement during their stay.

TripSee Concierge is a smart guest CRM that leverages SMS texting for sharing recommendations, itineraries, and handling everyday requests. By delivering tailored attention to each visitor, it fosters stronger relationships with guests, ultimately enhancing the likelihood of repeat bookings. When hoteliers succeed in crafting a memorable experience for guests during their first stay, it increases the chances that these guests will return, even if competitors present better prices or more appealing locations. Through TripSee Concierge, guests are offered a distinctive experience, complete with personalized suggestions and fully curated day trips tailored to their individual tastes. This system not only maintains standard guest details like name, email, phone number, tags, and notes but also keeps them engaged throughout their stay. By effectively tracking and managing guest interactions, hoteliers can anticipate needs and develop unique profiles for each visitor, creating an atmosphere of exceptional service that encourages loyalty. Consequently, leveraging this technology could significantly transform the guest experience and set a hotel apart from its competitors.

Your visitors can now enjoy premium service at their fingertips wherever they go. This innovative guest experience platform redefines hospitality for modern travelers, featuring unlimited 4G data and hotspot connectivity, unrestricted local and international calls, direct lines to hotel departments and local emergency services, and expedited assistance through Portier Chat. It supports multiple languages and includes a hotel content management system along with a customizable Portier City Guide. The platform facilitates real-time updates of hotel information, reminders about events and amenities, promotional messaging, and guidance during challenging situations. Additionally, it allows for the grouping of guests for corporate functions and anticipates their needs by utilizing data analytics, while seamlessly integrating with third-party vendors. Portier stands out as an exceptional solution for delivering personalized services and experiences, focusing on the essence of traditional hospitality to enhance guests' stays. By prioritizing the guest experience, hotels can foster deeper connections and ensure memorable visits for everyone.

Enhancing the guest experience involves effective communication before, during, and after their stay. The Instio GEM automated communication platform facilitates this interaction by ensuring timely messages are sent to guests automatically, significantly improving their overall experience. By bridging the gap between operations teams and guests through SMS, email, and in-app messaging, the platform streamlines communication. You can design automated messages to manage routine interactions that usually consume much of your time, and these will be dispatched based on the triggers you establish. Additionally, you can automate communications for tasks like check-in and check-out instructions, as well as special wishes for birthdays or anniversaries, along with sequences for follow-up messages, including requests for reviews, which ultimately minimizes the need for manual engagement. This comprehensive approach not only increases efficiency but also fosters a more personalized experience for each guest.

Our Hinfo digital hotel compendium allows guests to stay up to date with details and services at the property they are staying at, in addition to details on recommended local attractions, restaurants, supermarkets etc. Your property can benefit from our interactive digital solution, with reduced overheads, increased opportunities for revenue generation and improving guest satisfaction. Hinfo is accessible via a mobile app and web-based solution, with QR code options available. The vast majority of guests are choosing to access the property hotel compendium details via our mobile app and provides a similar but personalized experience at each member property that the guests are staying at.

Enhance your communication with guests through better.guest before, during, and after their stay at your hotel. Elevate your service quality using our software solution, which simultaneously eases the workload for your staff with a digital guest directory tailored for your establishment. Explore the benefits of this digital solution now and witness how effortless digitization can truly be. With a single click, everything remains consistent across various devices, including tablets, TVs, smartphones, laptops, and info displays. The intelligent software solution for the digital guest directory is adaptable to multiple output mediums and is entirely hardware-independent. By simply pressing a button, you can refresh your content and offers effortlessly. It's easy to generate new material, manage promotional plans, or showcase your hotel's services. The cutting-edge better.guest software can be conveniently managed from anywhere, at any time, without requiring any programming skills or familiarity with WordPress. This means a more streamlined operation and a significantly enhanced experience for your guests.