Aiello GuestWeb Description

Aiello GuestWeb serves as a mobile AI concierge that delivers hospitality services straight to guests' smartphones. Guests can access it immediately through a QR code, eliminating the need for app downloads, and enjoy round-the-clock access to various services, information, and booking options via a user-friendly web interface. With support for over 58 languages, GuestWeb facilitates seamless interactions, minimizing the need for front desk inquiries while boosting revenue through easy reservations for dining, spa services, and more.

For hotel operators, it transforms outdated printed directories into an interactive digital solution, providing the ability to make real-time updates and significantly lower printing costs. Fully customizable and seamlessly integrated with existing hotel systems, GuestWeb not only enhances guest engagement but also promotes modern and sustainable business practices in the hospitality industry. This innovative approach ensures that both guests and hoteliers benefit from a more efficient and enjoyable experience.

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Pricing

Pricing Information:
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Free Trial:
Yes

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Company Details

Company:
Aiello
Year Founded:
2018
Headquarters:
Taiwan
Website:
aiello.ai/
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Promote restaurant bookings, in-room dining, spa reservations, and upsell offers directly through GuestWeb. Guests browse and order at their own pace — driving incremental income with minimal staff effort.

Promote restaurant bookings, in-room dining, spa reservations, and upsell offers directly through GuestWeb. Guests browse and order at their own pace — driving incremental income with minimal staff effort.

Promote restaurant bookings, in-room dining, spa reservations, and upsell offers directly through GuestWeb. Guests browse and order at their own pace — driving incremental income with minimal staff effort. GuestWeb’s always-on AI concierge handles common questions, service requests, and bookings — reducing front desk calls by up to 40%. Supporting 58+ languages and trained specifically for hospitality, it delivers accurate, natural conversations that make every guest feel understood and well cared for. With GuestWeb, staff can log into the backend anytime to instantly update hotel info, menus, and promotions — cutting printing costs, supporting sustainability, and ensuring guests always see the latest content. GuestWeb is fully customizable to match your brand’s look, tone, and workflows. It integrates easily with your PMS, task systems, POS and third-party tools — no complex middleware or long deployments needed. Built-in analytics convert chatbot and service usage into guest profiles and trend reports. Sync with your CRM to personalize marketing, refine offerings, and build loyalty with every interaction.
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support

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