
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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FluidVoice
FluidVoice is a free and open-source dictation application for macOS that combines local speech recognition with an on-device AI model known as Fluid-1, which enhances the quality of dictation. By using a single hotkey, users can dictate text into virtually any input field across various applications such as email, documents, chat interfaces, terminals, code editors, and more, with the text being displayed almost instantaneously. The application relies on local speech models that function offline, allowing for secure dictation without needing an internet connection, while optional AI post-processing can utilize Fluid Intelligence, OpenAI, Groq, or other custom providers. Fluid-1 improves initial dictation by refining rough entries, correcting formatting, capitalization, dates, names, and numbers, and it adjusts the tone according to the currently active application, all while preserving the speaker's intended meaning. Users have the flexibility to develop personalized prompts tailored to different applications, and with modes like Write Mode, Command Mode, and Direct Dictation, transitioning between tasks is seamless. Furthermore, FluidVoice is capable of supporting over 40 languages, leveraging various models such as Nemotron Speech 3.5, Parakeet Flash, Parakeet TDT versions 2 and 3, Cohere Transcribe, Apple Speech, and Whisper, thus catering to a diverse user base and enhancing accessibility in dictation across different linguistic backgrounds. This versatility makes FluidVoice an essential tool for those seeking effective and efficient dictation solutions.
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Freeway
Freeway is a no-cost, privacy-centric voice-to-text application designed for Mac users, enabling you to convert spoken words into written text in any typing situation. With a simple hotkey activation, you can begin speaking, and Freeway will provide real-time transcription of your voice. Once you let go of the key, the transcribed text seamlessly appears right where your cursor is positioned—regardless of the app, website, or text box you are working in. This eliminates the need for window switching, copying, or pasting, allowing you to maintain your productivity without interruptions. Since speaking can be up to four times faster than typing, your thoughts can flow directly from your mind to the screen with remarkable speed. Freeway is ideal for composing emails, messages, notes, documents, or filling out forms, streamlining the process and keeping your creativity flowing without barriers. By integrating this tool into your workflow, you can enhance your efficiency and focus on what truly matters.
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