An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
Learn more

Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
Learn more
DictaFlow
DictaFlow is an innovative dictation application compatible with Windows, Mac, iPhone, and Android through Telegram that transforms disorganized speech into polished text seamlessly, wherever the cursor is positioned. By holding down a designated keyboard shortcut, mouse button, or VDI-safe trigger, individuals can speak in a natural manner and release the button to have their words directly inserted into a variety of platforms such as emails, documents, IDEs, electronic health records, web browsers, terminals, notes, and remote desktops. This app is specifically designed to tackle the messy aspects of dictation, accommodating names, acronyms, coding terminology, pharmaceutical names, clinical shorthand, legal language, various accents, and more than 100 languages. DictaFlow is adept at handling mid-sentence corrections, allowing phrases like “actually” and “I mean” to be spoken without disrupting the flow of conversation, while its AI-driven cleanup feature can convert rough verbal input into emails, bullet points, code comments, meeting notes, prompts, or well-formatted text in real-time. Additionally, users can easily highlight text within applications like Word, Slack, or VS Code and then utilize voice commands to modify it, making DictaFlow a versatile tool for enhancing productivity. This comprehensive functionality ensures that users can dictate with confidence and efficiency, streamlining their workflow significantly.
Learn more
Spokenly
Spokenly is an innovative dictation application powered by AI, available for Mac, iPhone, Windows, and Linux, designed to convert spoken words into clear, punctuated text in any working environment. By simply holding a shortcut, users can speak naturally and then release to insert the transcription directly at the cursor across various platforms including browsers, email, chat applications, word processors, IDEs, terminals, and more. This versatile app accommodates over 100 languages, supporting mixed-language dictation, and provides both local and cloud-based speech-to-text models. Users can utilize on-device models like Whisper and Parakeet for offline operation, while cloud services from companies such as OpenAI, Deepgram, Groq, Soniox, and ElevenLabs can be accessed for enhanced accuracy or real-time transcription needs. Additionally, the Local Only Mode ensures that voice data remains solely on the device, preventing any network interactions. The application features modes that allow users to save different transcription models, select AI providers, set prompts, and choose output styles tailored for specific tasks. Furthermore, the AI Instructions feature enables users to eliminate filler words, correct grammar and punctuation, summarize, rewrite, translate, or reformat the dictated text, enhancing the overall functionality and user experience of the app. With its extensive capabilities, Spokenly stands out as a comprehensive solution for anyone looking to streamline their dictation process.
Learn more