An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
Learn more

Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
Learn more
Paraspeech
Paraspeech is an innovative speech-to-text application designed for Mac and iOS that effortlessly converts spoken ideas into organized text using an intuitive process of holding a button, speaking, and then releasing. For Mac users, the procedure involves pressing and holding a designated hotkey within the app at the desired writing location, speaking in a natural tone, and then releasing the key; Paraspeech then processes the captured audio and strives to insert the text directly into the currently active field, utilizing clipboard support for areas that do not accept direct input. Users with Apple Silicon Macs benefit from supported local speech modes, enabling transcription directly on the device and offline functionality after initial configuration, while various cloud-based options remain accessible based on the chosen backend. The application features swift local models that cater to multiple languages, including English, Japanese, Mandarin Chinese, and offers dictation support for 25 languages, while the Multilingual Large model expands its reach to over 100 languages where feasible. Moreover, the AI Rewriting feature can refine lengthy, disorganized speech into more polished and properly formatted text, utilizing either Cloud Cleanup or an on-device rewrite model when supported, thus enhancing the overall user experience. This dual functionality positions Paraspeech as a versatile tool for anyone seeking to streamline their writing process through voice.
Learn more
Spokenly
Spokenly is an innovative dictation application powered by AI, available for Mac, iPhone, Windows, and Linux, designed to convert spoken words into clear, punctuated text in any working environment. By simply holding a shortcut, users can speak naturally and then release to insert the transcription directly at the cursor across various platforms including browsers, email, chat applications, word processors, IDEs, terminals, and more. This versatile app accommodates over 100 languages, supporting mixed-language dictation, and provides both local and cloud-based speech-to-text models. Users can utilize on-device models like Whisper and Parakeet for offline operation, while cloud services from companies such as OpenAI, Deepgram, Groq, Soniox, and ElevenLabs can be accessed for enhanced accuracy or real-time transcription needs. Additionally, the Local Only Mode ensures that voice data remains solely on the device, preventing any network interactions. The application features modes that allow users to save different transcription models, select AI providers, set prompts, and choose output styles tailored for specific tasks. Furthermore, the AI Instructions feature enables users to eliminate filler words, correct grammar and punctuation, summarize, rewrite, translate, or reformat the dictated text, enhancing the overall functionality and user experience of the app. With its extensive capabilities, Spokenly stands out as a comprehensive solution for anyone looking to streamline their dictation process.
Learn more