Inboxful Description

Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.

Pricing

Pricing Starts At:
$80 per month
Pricing Information:
Plans start at $80 per month.

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Company Details

Company:
Bokha
Headquarters:
Egypt
Website:
inboxful.net
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Media

Inboxful customer-support inbox interface showing a conversation list, an Arabic WhatsApp conversation with Nour Hassan, routing and ownership controls, and a left navigation sidebar.

Inboxful customer-support inbox interface showing a conversation list, an Arabic WhatsApp conversation with Nour Hassan, routing and ownership controls, and a left navigation sidebar.

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Product Details

Platforms
Web-Based

Inboxful Features and Options

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